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Premiere is freezing and then the playback will go black and I can't do anything. I can hear the audio but I can't see anything. If I wait about an hour, then it will have unfrozen and I can edit for another 5 minutes or so before it happens again. I have tried the following:
1. Resetting the preferences (by holding alt as Premiere starts up)
2. Emptying my media cache
3. Relocating RAM to Premiere's performance
4. Updating Premiere
5. Cleaning over 600 GB of storage on my computer's hard drive
6. Contacting Adobe Support (to no avail)
7. Previewing at 1/4 and 1/8 the quality of playback
Please help
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Change the GPU acceleration Mercury Playback Engine in Project Settings...
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change to what
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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.
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Go to the menu File / Project Settings / General...
In the Video Rendering and Playback box, change the Mercury Playback Engine Acceleration (Metal, CUDA, OpenCL, or Software Only) by displaying that menu then OK. In my case (screenshot) I can not because the computer I'm on now is a bit old but surely you can change this parameter. Try one and if it does not work, change to another.
Regards!
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You've listed the Failed Fix Attempts, which is great. Next use the link below as a guide and list out the Computer and Project info.
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Still having trouble, jacob.watson00? Let us know.
Thanks,
Kevin