2 Replies Latest reply on Jan 8, 2019 8:51 AM by PhotogDesigner

    CC continuously crashes and needs repair

    PhotogDesigner

      InDesign, Photoshop, Illustrator,  and Lightroom, all keep crashing and freezing my Mac! The CC app constantly needs repair and never can fix itself. The issues have intensified over the past few days to the point that I have wasted more time reinstalling the app and trying to open the programs than I have spent getting any work done. If I am lucky enough to get one of the programs to open, it crashes before I can get anything done. I have had to reboot my computer at least four times today alone!  I have never been so disappointed in a product. I miss CS6…

       

      Any help with a solution would be appreciated even if it's the best way to uninstall and go back to CS6…

       

      Kelly

        • 1. Re: CC continuously crashes and needs repair
          Ned Murphy Adobe Community Professional & MVP

          If you provide more detail regarding the problems you are having it might be possible to direct you to some helpful information.

           

          Forum Success Guide: https://forums.adobe.com/docs/DOC-5601

          • 2. Re: CC continuously crashes and needs repair
            PhotogDesigner Level 1

            Hi Ned,

             

            First, thank you for the response. Obviously I am beyond frustrated.

             

            Although this is happening with more than one program, I will use InDesign as an example. I have been having the most issues with that program. When I click on the shortcut to open the program, it takes 2 or 3 minutes before the splash screen opens up. It takes 4-5 minutes, sometimes longer, for the program to open, if at all. When it does open, it takes another 3-5 minutes for the file menu to be usable. When I open a file it takes a few minutes to load the file and then I get one of any number of errors. The most recent attempts were met with "Cannot add data to the "Font Mask Cache" error code 6." The box continues to reopen no matter how many times I close it until I either force quit the program or I get "Error: Adobe InDesign is shutting down due to a serious error…" and it shuts itself down.

             

            The times mentioned are an average from my three attempts to open the program today.

             

            I also get the error about the Adobe CC App needing repair fairly often no matter which program I am attempting to open. That particular error has occurred at least once or twice a day for the past few weeks. The other issues are more recent.

             

            I'm not sure if I should uninstall everything and start over. Is it best to remove previous versions of the software? I have one version back on my most my used programs, InDesign, Photoshop, Illustrator, Lightroom, etc.

             

            I am on a Mac and using MacOS Mojave Version 10.14.2.

             

            Thank you,

            Kelly