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Inputting a video it shows up green and blue with lines and is grainy

New Here ,
Jan 08, 2019 Jan 08, 2019

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On my old laptop (Samsung) and my desktop (Dell) I had no problem what so ever the videos moved over from the folders and were fine.

Now I have a new HP Pavilion which I have updated the memory to 32 thinking that was the problem, but when I bring the videos they look all grainy and with green and blue lines and are not clearly rendered.

Still photos - no problem, they look fine.

What do I need to do to make this work correctly?  Must be a setting that is specific to this machine.

Thank you!

Adobe Preimer Pro issue.JPG

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correct answers 1 Correct answer

Community Expert , Jan 08, 2019 Jan 08, 2019

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Community Expert ,
Jan 08, 2019 Jan 08, 2019

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New Here ,
Jan 08, 2019 Jan 08, 2019

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Thanks Ann!

Updating the Intel drivers worked. I had already gone to HP's update site and they had driver updates, but not these.

Thank you it works great now.

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