6 Replies Latest reply on Jan 10, 2019 11:42 AM by MichelBParis

    Move tool has stopped working properly in Elements 12

    davidf91269941 Level 1

      Hi. I use Elements 12 on a PC at work and all has been fine. Suddenly, and for no reason, the move tool no longer works properly. I can still grab an image and move it around the page, but I cannot drag it onto a different page (I used to just drag it up to the tabs at the top). Also, whenever I open an image now it is automatically locked - that didn't use to happen either. I know Elements 12 is a bit old now, but really hoping someone can help me.

        • 1. Re: Move tool has stopped working properly in Elements 12
          John T Smith Adobe Community Professional & MVP

          When you ask a question you need to provide some basic information

          -Forum quick start https://forums.adobe.com/docs/DOC-5601

          Mac or Windows, and EXACTLY which version of the operating system?

          Have you recently allowed an operating system update?

          Recent Mac AND Windows operating systems have been known to cause "odd" problems

          Are you using a computer Administrator account with full read/write permission?

          • 2. Re: Move tool has stopped working properly in Elements 12
            davidf91269941 Level 1

            Thanks John. Never in my life used a forum and completely out of my depth. Also, this is where you realise I am a complete novice when it comes to the technical side of things. So, in response to your message:

            Mac or Windows, and EXACTLY which version of the operating system? - just found the following, so hope that is the info you need:

            Adobe Photoshop Elements Version: 12.0 (12.1 (20140303.12.1.49334)) x32

            Operating System: Windows 8 64-bit

            Version: 6.2

            Have you recently allowed an operating system update? - Not sure. This computer automatically updates from time to time when I close it down at the end of the day. So it may have done? I checked for updates within Photoshop Elements itself just now and it says it is all up to date.

            Are you using a computer Administrator account with full read/write permission? - Sorry I don't know how to answer that one, but I believe so.

            Hope that is of some help.

            • 3. Re: Move tool has stopped working properly in Elements 12
              John T Smith Adobe Community Professional & MVP

              OK... I'm on Win10 so this may not be the same for Win8

               

              Right click the command window at the very bottom left of the screen

              Select SETTINGS in the pop up window

              Select UPDATE & SECURITY in the next window

              Select VIEW UPDATE HISTORY

               

              Every time Windows does an update, there is the chance of something going awry with a program

               

              Do not count on Windows to be fully up to date when it comes to device drivers

              Go to the vendor site to be sure you have an updated driver for your graphic adapter

              •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

              •ATI Driver https://www.amd.com/en/support

               

              There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

               

              Other than a device driver possibly needing to be updated, I have no other ideas

              • 4. Re: Move tool has stopped working properly in Elements 12
                davidf91269941 Level 1

                Thank you. I check update history and it updated only yesterday. Interestingly I notice the updates are all for windows 10, which I now realise this PC is/has. Not sure why when I copied the info from PSE itself it said Windows 8? (However, that has not been a problem for me in the past as been using it for about 2 years now and never had a problem until now.)

                Sorry, but this is my complete lack of technical knowhow - no idea when it comes to device drivers and graphic adapters. That link you kindly provided to nVidia - what should I be selecting from those drop down menus? I am so sorry, just don't know what I should be looking at.

                • 5. Re: Move tool has stopped working properly in Elements 12
                  Peru Bob Adobe Community Professional & MVP

                  davidf91269941  wrote

                   

                  I  That link you kindly provided to nVidia - what should I be selecting from those drop down menus?

                  This may help:

                  windows+10+how+to+find+what+graphics+card+installed

                  1 person found this helpful
                  • 6. Re: Move tool has stopped working properly in Elements 12
                    MichelBParis Adobe Community Professional & MVP

                    davidf91269941  wrote

                     

                    Thank you. I check update history and it updated only yesterday. Interestingly I notice the updates are all for windows 10, which I now realise this PC is/has. Not sure why when I copied the info from PSE itself it said Windows 8? (However, that has not been a problem for me in the past as been using it for about 2 years now and never had a problem until now.)

                     

                    The explanation is that Windows 10 did not exist when PSE12 was coded. The latest know Win version was used by Adobe programmers.

                    2 people found this helpful