Photoshop Not Opening Properly

[eliza89681725]

There is a continually turning blue circle in the Photoshop workspace.  I have set my preferences in Creative Cloud not to update automatically -- I have a slow connection & will update when convenient.  I have closed & opened the program.  I have changed my password & logged back in.  PS shows that I am signed on.  Nothing changes.

What is going on?

Adobe Photoshop Version: 20.0.0 20180920.r.24 2018/09/20: 1193433  x64

Number of Launches: 46

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.1

[Sahil.Chawla]

Hi Eliza,

Sorry to hear that Photoshop is not loading properly, could you try resetting the preferences of Photoshop and let us know if that helps?

Preferences Reset Photoshop - https://helpx.adobe.com/photoshop/using/preferences.

You may also try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps.

Regards,
Sahil

[eliza89681725]

Thank you for the suggestions, Sahil, but...

I have deselected "Use Graphics Processor".

I have reset Preferences.

I can now open a photo, but the circle remains in the background, reappearing immediately when the picture file is closed, but while PS is still open. The Tool Bar also disappears when a picture file (just the file, not PS) is closed.

As a last-ditch effort, I am downloading all updates - up to 13%.  Will post results.

[Lee_SK]

have you got a graphic tablet by any chance?

i read issues with drivers giving such loading icon

try updating all drivers once you're at it

even video card

[eliza89681725]

Not using a graphic tablet.  PC is up-to-date.  After updating PS, this afternoon, things are a bit better, so I will live with it for now, rather than wasting time on it.  Windows 10 updated itself yesterday and I have a suspicion that it may have caused the problem.  If things improve with the next Win update, I will post a message.