What are the vertical lines that appear when I am scrubbing

[Media Editor]

I want to attach a video to my discussion for the Forum Users to view.  During scrubbing viewers will notice something unusual.

[title edited by mod for clarity]

[Richard M Knight]

You might need to click this:

[Media Editor]

Camtasia Video on Vimeo​

What are the vertical lines that appear when I am scrubbing.  I have the latest version of Premiere?

[Ann Bens]

What are your comp specs?

Gopro is highly compressed, is this H.265 or 264?

[Media Editor]

The GoPro videos are H.264.  I have the same results with GoPro Video or Camcorder HD Videos(1920x1080).

[Ann Bens]

Still dont know your specs.

[Media Editor]

Intel i7-8700-6 Core Processor 12M Cache 4.6 GHz

16GB Ram 1TB 7200 rpm SATA HDD

Videos are shot with a GoPro(1920x1080) and Sony Camcorder(1920x1080)

[Peru Bob]

Only one hard drive?

[Media Editor]

I have an internal hard drive and an external hard drive.  I have imported the video files from both of the hard drives.  The problem still exists.  However, I noticed that when I scrub forward there is no problem.  When I scrub backwards is when I see the vertical lines.  I also spent time with Adobe technical support.  They had no explanation.  I reset the Workspace and the Preferences.  Problem still exists.

[Ann Bens]

MIght want to up the ram. 16 is a bit a the low side. 32 recommended and video on a ssd.

7200 hdd is good for backup.

Which graphics card?

Try different drives.

[Media Editor]

I downloaded some of the previous versions of Premiere.  I experienced the same results.  The graphics card is an Intel HD.

[Peru Bob]

https://forums.adobe.com/people/Michael+Stehly  wrote

The graphics card is an Intel HD.

You really need a dedicated graphics card with at least 2GB VRAM.

And as Ann said, you need more RAM and a better hard drive setup.

[Media Editor]

I updated to the latest version of Premiere several weeks ago.  The vertical lines did not appear.  The vertical lines appeared a couple weeks after I had already updated.  I had encoded many videos before the lines appeared.  Microsoft automatically updates.  Could one of the updates have caused this to happen?  With the setup I have I can play 4k video and encode without any problems.  I am not a professional.

[Ann Bens]

MS can mess up thing also.

Might want to reinstall, that is what i usually do.

[Media Editor]

I have uninstalled and reinstalled Premiere four times with the same result. 

[Kevin-Monahan]

Michael Stehly,

Still having trouble with this? Please let us know.

Thanks,
Kevin

[Media Editor]

I have now installed and uninstalled the latest version of Premiere five times.  I installed versions 11 and 12 with the same results.  Unfortunately, I removed the video from Vimeo by accident.  Some of the forum users suggest that I need more RAM and a Graphics Card.  I do not think that is the problem.

[Kevin-Monahan]

Sorry about all this, Michael. Call or chat with our video queue here: Contact Customer Care

They can work 1-1 with you in solving this issue directly. Come on back and give us the results, if you have a moment. It would help the community a great deal to find out just what went on here.

Thanks,
Kevin

[Media Editor]

I have a 5 year old Dell computer with Windows 8.1  It is an i5, 16 GB of RAM and 7200 speed drive.  I am aware that I cannot load the latest version of Premiere.  I did install Premiere 12.1.2 on the old computer.  I did not experience the problem I have with my new Windows 10 computer.  Last week I allowed Adobe Technical Support to access my Windows 10 computer.  This did not come up with an explanation.  The problem only happens when I scrub backwards.  Am I the only editor that has experienced this?

[Kevin-Monahan]

It does not sound familiar, sorry. That is why I recommend that you contact our agents so that they can get to the bottom of this.

Thanks man,

Kevin

[Ann Bens]

https://forums.adobe.com/people/Michael+Stehly  wrote

I have now installed and uninstalled the latest version of Premiere five times.  I installed versions 11 and 12 with the same results. 

I must be something system related otherwise you would not have the same issue in all versions.

[Media Editor]

I contacted Dell Support.  They did not have an answer

[Peru Bob]

I'm thinking that this is a graphics issue, either software or hardware.

[Media Editor]

Dell installed the latest drivers.  The vertical lines did not disappear.  I installed versions 11 and 12 with the same results.  I have an older Dell computer(Windows 8.1).  I installed Premiere.  No vertical lines appeared.  Hopefully, one of the Microsoft updates will fix the problem.  The vertical lines only appear when I scrub backwards.  I am assuming that it is not my mouse.

[Ann Bens]

You can always try a different mouse.