Why was my subscription canceled

[tobyw46844194]

I've been using Adobe animate recently and today it showed a pop-up saying 'Start Free Trial' And if I exited out of it, it closed the program. I've been paying for it monthly and I don't know why my subscription was canceled. Is this a bug or do I have to resubscribe?

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[tobyw46844194]

Thank you, I found out that I was just being completely stupid and typed in my wrong account. I still don't know why I added two Adobe accounts but now I know that my subscription is still active.

[kglad]

you’re welcome.