Need help with installing. [Locked]

[rogrady04]

Hello, I made a post yesterday about not being able to access my newly purchased Apps. Whenever I go into my Creative cloud desktop app I get a "Can't Download" error. I have tried every option in hope to fix it but, I have had no luck. Whenever I try to view my apps through my Adobe account, It says "505 Error", I have tried contacting adobe many times, today and yesterday. I have had no response or any help. I am very frustrated that I cannot get in contact with them.

Hopefully someone can help me.

thank you

Ryan OGrady

[John T Smith · Accepted solution]

Go to https://accounts.adobe.com/ and check to be sure your account is registered

Download & Install instructions https://forums.adobe.com/thread/2003339

-Mini-FAQ from staff member Jeff A Wright https://forums.adobe.com/thread/1146459

-Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

-kglad links in reply #1 here https://forums.adobe.com/thread/2583348 to download program installers

This is a public forum, not the link to Adobe support

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

[Jeff A Wright]

Locking this discussion as it is a duplicate of Cannot download my Apps!

Ryan, please do not make multiple public forum discussion posts on the same topic.  If you need direct assistance then please begin a chat session at Contact Customer Care .