Crashing

[maryb92491319]

I have tried and failed to open this program at least 30 times since last time. I receive a crash report like this

I have a final project due in less than 2 weeks that has to be done in this program.

Beth

[Vidya Sagar]

Hi Beth,

Sorry for the trouble. Are you logged into the machine as an Administrator? 

Have you tried running the program as an Administrator? Run an Adobe program as administrator | Windows 7, Vista

Thanks,

Vidya

[maryb92491319]

Thanks, but that got me the same result.

[Jim_Simon]

You can try some troubleshooting.  Something might help.

Unofficial Premiere Pro Troubleshooting Guide

[maryb92491319]

I've gone through all of these. I uninstalled PP and now I can't reinstall it because Creative Cloud can't reach the servers. I have gone through all the suggestions on that question, as well. Don't know what to do, but thanks for your suggestion.

[Jim_Simon]

Well, you'll have to solve the Internet issue as a first step, I think.  Premiere Pro needs that access to function.

[maryb92491319]

I have internet access. I am using the computer to get to this forum.

Thanks, Beth

[Jim_Simon]

Sorry, I meant solve the CC Desktop issue.

[Vidya Sagar]

Hi Beth,

Can you reach out to us via phone or chat here? Contact Customer Care

FAQ: How do I contact Adobe Support?

We'll need to hop on a remote session to troubleshoot this further.

Thanks,

Vidya

[Kevin-Monahan]

See if this post might help, MaryB: Premiere pro CC19 : Fails importing quicktime Prores Files from Blackmagic Video Assist 5" recorder You can also try updating your GPU drivers.

Thanks,
Kevin