Premiere pro goes to not responding soon as I load a project up!!

[aidans49546904]

Help, I've just bought premiere pro and I keep opening up a project and it automatically goes to not responding and I have to force quit! I managed to get bit of editing done the other day on there before it went to not responding!!

[Vidya Sagar]

HI aidans49546904,

Sorry for the freeze issue. We need more info to troubleshoot the issue.

What are the system specs(OS version, RAM, CPU, GPU)? What is the exact dot version of installed Premiere Pro?FAQ: How to find the exact version of Premiere Pro you're using?

Are you logged in as an Administrator into the machine?

Is this happening with all projects or just with one project?

What is the location of the footage?

Thanks,

Vidya

[aidans49546904]

I use the early 2015 MacBook Pro, I’ve just installed premiere pro so I’m guessing it’s the latest version. It’s happening on every project and the files are stored in my documents.

Thanks.

Sent from my iPhone

[caroline_edits]

Check this link out and see if your permissions have gotten messed up!

Preferences folder read-only error | Permissions issue

To get to the Library folder on your Mac, open the Finder, select "Go" from the toolbar at the top of the screen, then hold the "option" key and the Library folder will appear in the "Go" dropdown menu! Then you can go to

Caroline

[John T Smith]

Some steps that may help

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840