Playback is essentially broken

[Alexrencurrel]

Hey guys. So I got a new computer to edit at home and it is giving me some serious trouble. It seems to not just stutter, but jump back constantly to previous frames. I'm at a loss as to what to do and I have some time sensitive stuff to work on. Any help is appreciated.

Video example of issue: https://www.youtube.com/watch?v=0GkNQTFIL3o

computer specs:

• 8th Generation Intel i7-8700 6-Core 3.20 GHz Processor (12M Cache, up to 4.60 GHz), Windows 10 Home 64-bit
• 16GB DDR4 2666MHz Memory, 2TB 7200 RPM SATA Hard Drive, DVD-RW Drive
• NVIDIA GeForce GTX 1050Ti 4GB GDDR5 Graphics (1x Display Port, 1x HDMI, 1x DVI), Intel UHD Graphics 630

[John T Smith]

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

[Alexrencurrel]

Hey John,

I Should have mentioned this may be part of this issue. before this issue premiere would stop responding before even fully opening, so i tried updating the driver. Downloaded Geforce experience from nvidia, which auto updated to the newest driver. did this because I had a hard time finding the exact driver for my specific graphics card.

[Jim_Simon]

What camera was used to record the footage you're using?

[Alexrencurrel]

Hey Jim, I've tried multiple clips from different sources, mov and mp4.

[Jim_Simon]

Specifically, what 'sources'?

[Alexrencurrel]

got off the phone with adobe support and ended up downloading a program called handbrake to put each video file through before premiere. It actually remedies the issue quite well, Its just very annoying to have to use this on every video file I use since I never had to do that with past machines.