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Premiere Pro 2019 randomly using all system RAM and crashing?_11 (WIN)

Community Beginner ,
Jan 29, 2019 Jan 29, 2019

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Im having that same problem with my editing station.

Specs: 7700k, 332Gb DDR4, Vega64, 256GB SSD + over 10TB HDD. MacOS Mojave 10.14.2 (custom hackintosh build)

Basicly what happens is that I used the project few days back and everything was okay. But today when I opened the project (62GB in size), everyhting was extremerly slow.

the 32GB of memory went full in like 2-3sec and then it started to swap of SSD, 120GB of space gone in like 3-4 minutes. After that computer hangs. When I restart my system everyhting is fine again, disk space freed until I open the project again.

If needed I could send the whole project for troubleshooting.

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Adobe Employee ,
Jan 29, 2019 Jan 29, 2019

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I will send you a PM.   I work on the Pr engineering team and will be happy to investigate thoroughly.

I can send you a drive if you like.

I will do the same for a couple more folks if there is interest.

Wes

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Explorer ,
Jan 29, 2019 Jan 29, 2019

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Wes I can send project file. We have been working fine with single camera tracks now. But multicam is still issue with our problem project. And fine meaning 13.2 still feels a little laggy. But at least I am working.

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Adobe Employee ,
Jan 29, 2019 Jan 29, 2019

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Hi Rob,   Happy to take a look.  I'll shoot you a PM.

Are you experiencing memory issues?  (we can follow up offline as well)

Also - as an FYI we are currently investigating of memory issues with JPEG images.  This is underway and I will post updates as they are made available.


Wes

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Explorer ,
Jan 29, 2019 Jan 29, 2019

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My issue is not with JPG  it is just 4k video on a 1080 timeline. Memory randomly spikes to 99%  then maybe will come back to normal or maybe will crash with foggy screen and wheel spinning 

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Adobe Employee ,
Jan 31, 2019 Jan 31, 2019

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Hey Rob,

What happens with the same footage in a brand new project? Which cam is it from again?

Thanks,
Kevin

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