Premiere CC and Quadro Cards don't mix for me

[Guest]

This has been an ongoing issue for me since I got a new box (Dual Xeon, Quadro K5200, 64 GB RAM). It ONLY happens when using or launching Premiere Pro CC: The video diver crashes (I can still hear the audio playing) causing a black screen, forcing me to hard reset. THis has gone on through multiple versions of PP CC (since 2016) and I have religiously updated the Quadro drivers. It's now happening on another Windows 10 system (laptop) with a Quadro P3000. ANyone else have this issue and/or solutions?

[Peru Bob]

Try an older driver if the new driver is not working properly.

[Guest]

Thanks. No joy.

[R Neil Haugen]

That's an older card. The 2019 version dropped support for older Fermi based GTX cards and also the older "architecture" Quadro cards.

There are some cards for which a new type of driver updates them for use with Pr 2019.

There's a list somewhere of the outdated cards in their specs for requirements for Pr 2019.

Neil

[Kevin-Monahan]

Up and running yet, edh?

Thanks,

Kevin

[Guest]

Thanks for asking, Kevin. Unfortunately, I am still dealing with daily crashes (2-7x per work week, I reckon). While the info regarding the Fermi support is helpful, it doesn't really apply in my case since I've been dealing with this problem since 2016 when I first got this workstation. Currently running Nvidia driver Build 411.95. I will update to 412.16 now and hope for a miracle...

[Kevin-Monahan]

If you are still running into trouble, edh, you may want to contact our agents. We can help you 1-1 with issues: Contact Customer Care Premiere Pro CC home screen never show up

Hope we can assist you.

Thanks,
Kevin