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I have been having the problem where, recently, every autosave and manual save comes up with the error message, "Can't copy to file: "User/XXXX/Creative Cloud Files/Premiere Pro/13.0/Premiere Pro Auto-Save/<projectname>.prproj. Please check permissions."
However it looks like it is syncing to both the Autosave folder and my Creative Cloud backup.
If I uncheck "Sync files to Creative Cloud" in Preferences>Autosave then I don't get the error, but then I'm not backing up my project online.
Does anyone know how to get rid of this error?
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[moved from Adobe Creative Cloud to Premiere Pro CC]
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HI paulm65075959,
Sorry for the sync issue. Are you logged into the OS as an Administrator?
Try the steps recommended in this article: Error: "Unable to sync files" to the Adobe Creative Cloud
Please let us know the status.
Thanks,
Vidya
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Hi Vidya,
Your article seems to help with problems on windows systems, this error however is occurring on Mac systems. Do you know how to solve it?
Thanks
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You can see if your account is set with Admin permissions on a Mac by going to System Preferences > Users & Groups and make sure this box is checked!
Caroline
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I have the same issue on my mac, and I am logged as administrator. I recieve this messege -
can't copy file users/myname/creative cloud files... premiere autosave ... please check write permissions
Thanks
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So - no answer here? no solution?
Thanks
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There is a better way.
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I have this problem constantly (PP 14.0.1, macOS Mojave 10.14.6). I am the Adminsitrator and have full permissions throughout the system. Any better ideas?
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This issue just started up again, and I googled the solution only to find that I started this thread more than a year ago. Still no good answers? The article that was posted as a response doesn't have 1. this error message that I keep getting, or 2. any solutions for Mac users.
Can someone from Adobe please look into?
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This issue has plagued me as well. It began happening almost daily, and the only remedy was to close evertything, log out of my Mac user account, then re-login. Total pain.
After reading this thread yesterday trying to find answers, I had a thought - perhaps the location of the Auto Save Sync folder was the issue. Since it is automatically placed in the user documents - which is a quasi system folder and thus a bit more stingy as to what apps it allows open access - I changed the location to a new folder on a different drive (well, a partion of the same drive - but a drive that doesn't include the library/system/user files).
It took a few minutes to transfer over. So far, 2 days in, no issues.
If your whole system is on one drive, this may not work as well. But, still, perhaps out of that user folder it could help.
MacPro2012 - Mojave - PP14
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Hi Chamicara,
My files are syncing fine. The issue is that the 'Auto Backup Save' to Creative Cloud will suddenly without warning decide it no longer has write permissions to save the Premiere Pro backup to Creative Cloud folder.
In my case, for other reasons, I did a fresh reinstall of my entire system drive and installed macOS Mojave 10.14.6. Have been working on a new installation for abut 6 hours when suddenly I get the error! It's been autosaving this whole time until now.
Only solution so far is to turn off "save backup project to creative cloud", defeating the offsite backup of the project.
Even granting both CC and Premiere Pro Accessibility and Full Disk Access, the wrrite permissions issue is still there.
I also tried your suggestion but alas, it does not solve this issue.
And now it is September - still no fix.
Thanks,
Jonno
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I was searching on this very same topic and found this post. I experimented and found what works for me right now. What I have done is make a new folder in the Creative file folder via your mac. Go to Premiere Pro/15.0 and label the old folder as "Adobe Premiere Pro Auto-Save-Archive" and rename the new folder as "Adobe Premiere Pro Auto-Save". Make sure you open all read and write permissions to everyone.
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Before you get into complicated solutions, check the folder and file names to make sure you don't have any characters the computer may not like (slashes, colons, "&", etc.)