Nothing Shows Up On Source & Preview - Not Even Black Screen

[gymleadernathan]

Hi All,

I just built a new PC and installed Premiere Pro CC, but nothing will show up including a black screen when I try to edit my clips including the example ones they provided. I tried changing my renderer settings from Mercury Playback Engine GPU Acceleration to Mercury Playback Engine Software Only and I'm still getting the same result.

My new graphics card is also an ASUS ROG RTX 2070 - is there possibly a compatibility issue with this graphics card?

Let me know if anyone has a solution to this.

Thanks!

Nathan

[Ann Bens]

Make sure you have the latest nvidia driver installed.

Could try trashing preferences:

FAQ: How to reset (trash) preferences.

and/or

reset workspace or try other workspace.

What are your pc specs?

[gymleadernathan]

trashing preferences and reseting/changing workspace didn't help either

my pc specs are:

i7 8700k processor

32GB DDR4 ram

ASUS ROG RTX 2070

ASUS ROG z390e

[Jim_Simon]

What happens when you move to the Editing workspace?

[kareemm58062525]

Hello,

Any update on this?

I am experiencing the same issue and also have an Nvidia graphics card...

Thanks,

Kareem