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Help! Lines across video when exporting

New Here ,
Mar 14, 2019 Mar 14, 2019

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Hi All

I could really do with some help on this one.

I've created a new project in Premiere Pro and everything was going well, until I exported the video. Some of the clips (originally shot on a Huawei P20 mobile using the Open Camera app) have irregular lines appear across the clip once exported out of Premiere Pro - see below. Just for the record, I use Adobe Premiere Pro CC v.13.03.03.

Capture.JPG

I've tried right clicking on the clip and under field options, clicking both 'Always Deinterlace' and 'Flicker Removal' - neither of which have solved the issue.

Does anyone have any ideas?

Thanks

Jon

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correct answers 1 Correct answer

Adobe Employee , Mar 14, 2019 Mar 14, 2019

Hi Jon,

It is an issue with GPU driver compatibility. Please try the steps suggested in this article: Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors, or the exported fil…

Let us know the status after testing.

Thanks,

Vidya

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Adobe Employee ,
Mar 14, 2019 Mar 14, 2019

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Hi Jon,

It is an issue with GPU driver compatibility. Please try the steps suggested in this article: Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors,...

Let us know the status after testing.

Thanks,

Vidya

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New Here ,
Mar 14, 2019 Mar 14, 2019

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Hi Vidya

Amazing, all sorted.

You've saved me hours of frustration and confusion! Really appreciate your help.

Thank you.

Jon

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Adobe Employee ,
Mar 18, 2019 Mar 18, 2019

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Glad to know its all sorted, Jon. Thanks for letting us know the status.

Vidya

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