Hi Donna,
Welcome to our community. I am very sorry to hear that you
haven't been able to capture screen from your SQL Server based
application - Elite. Whilst I have no knowledge of this application
nor can think of any reasons why Captivate wouldn't be able to
capture from this app, I can make one suggestion.
If you are a local area network, it might be worth asking
your network administrator if you could connect to the server
running Elite via Windows built-in Remote Desktop Connection. This
would mean that you would install Captivate on a separate machine,
RDC into the server running your application and grab your screens
remotely.
I have used this technical on numerous occasions with great
success, though I must state that you'll have to press the
PrintScreen key to ensure that you capture all your screens
successfully.
Lastly, if you can spare the time it would also be very
useful if you could report the capture issue you have encountered
with Elite to the Captivate team using the
Adobe
Captivate Feature Request/Bug Report Form
HTH
Regards - Mark