1 2 Previous Next 64 Replies Latest reply: Mar 11, 2011 12:34 PM by stan@solidgold RSS

    CS4 bridge... enabling camera raw??

      I just installed CS4, and get the following when trying CTRL-R:

      "Camera Raw editing is not enabled.
      Camera Raw editing requires that a qualifying product has been launched at least once to enable this feature."

      What the heck qualifying product is supposed to be launched, and how can I enable RAW in Bridge?
        • 1. Re: CS4 bridge... enabling camera raw??
          Community Member
          I had to reboot to get bridge to launch ACR.
          --
          Charlie...
          http://www.chocphoto.com
          • 2. Re: CS4 bridge... enabling camera raw??
            Community Member
            Chris,

            Which CS4 product did you install? ACR is enabled if you have CS4 Photoshop, After Effects or Suite.

            Michelle Qi
            Bridge QE
            • 3. Re: CS4 bridge... enabling camera raw??
              Community Member
              I've got CS4 Web Premium... I'm sorry, I forgot to post a reply after Charlie's post: it worked just fine after restarting the machine...thanks!
              • 4. Re: CS4 bridge... enabling camera raw??
                Hi to all!

                I have the same problem, reboot did nothing.

                I'm not sure I understand the Michelle message... do I have to have installed Photoshop CS4 AND Creative Suite 4, or Photoshop CS4 AND After Effects to make it work?

                Thanks a lot for your help, this problem really annoys me.
                • 5. Re: CS4 bridge... enabling camera raw??
                  Community Member
                  Henri, you need "PSCS4" OR "Suite CS4" OR "After Effects CS4" - let me know if you still can't do ACR edit
                  • 6. Re: CS4 bridge... enabling camera raw??
                    Community Member
                    Thanks a lot for answering!

                    I have PS CS4 installed and still the same problem, I've tried all I could.

                    Thanks!
                    • 7. Re: CS4 bridge... enabling camera raw??
                      Community Member
                      Is CS4 activated?
                      --
                      Charlie...
                      http://www.chocphoto.com
                      • 8. Re: CS4 bridge... enabling camera raw??
                        I get the same error message. Have reported it to Adobe who can't offer a solution as yet. They have elevated the issue to their senior technical team. If anybody finds a solution please let us know. At the moment bridge has very little functionality.

                        RAL
                        • 9. Re: CS4 bridge... enabling camera raw??
                          Community Member
                          I had the same problem, and couldn't figure out how to get ACR to work. I finally searched through my images in bridge for one that had been adjusted by ACR (under CS3) and still had the sidecar file. I opened that one, and ACR popped right up - and after that, all images were fine - worked just like it did in CS3.

                          Hope that works for you!
                          • 10. Re: CS4 bridge... enabling camera raw??
                            Community Member
                            Penny,

                            I have tried what you suggested. I can get images to open in ACR but hosted by Photoshop. Are you able to to host ACR in Bridge? I am also unable to make any changes to file info. By the way I am running CS4 on a Vista 64 bit PC.

                            Rob
                            • 11. Re: CS4 bridge... enabling camera raw??
                              Community Member
                              For the folks who can't open ACR edit dialog in Bridge. Could you please let me know:
                              - your OS language?
                              - your PS or Suite exact installed path?

                              Thank you.
                              Michelle Qi
                              Bridge QE
                              • 12. Re: CS4 bridge... enabling camera raw??
                                The trick might be that Bridge CS4 is still running so you're not really closing it. I was launching it from a CS4 application, but I was still getting the ACR error.

                                Bridge CS4 was the first app I opened and it asked me if I wanted to launch it automatically on startup to make it load faster. I selected yes. Then when ACR wasn't launching I just hit the X on the window and tried launching Bridge CS4 from within Photoshop/InDesign. If you notice that Bridge opens up very quickly it's because you're still running it. Go to your system tray (Windows), right click on the Br icon and close it. Then launch Bridge again from Photoshop/Indesign and see if ACR opens up.
                                • 13. Re: CS4 bridge... enabling camera raw??
                                  I cannot open a jpeg in ACR.
                                  I also get same error message when I try to go from Bridge - Edit - Camera Raw Preferences... or Creative Suite Color Settings...
                                  Any new ideas?
                                  • 14. Re: CS4 bridge... enabling camera raw??
                                    Community Member
                                    From Michelle Qi :

                                    For the folks who can't open ACR edit dialog in Bridge. Could you please let me know:
                                    - your OS language?
                                    - your PS or Suite exact installed path?

                                    Henri :

                                    My langage is french and my path is :
                                    H:\Program Files\Adobe\Adobe Photoshop CS4

                                    Thanks to all!
                                    • 15. Re: CS4 bridge... enabling camera raw??
                                      Community Member
                                      OP sys is Estonian Vista Business 32
                                      C:\Program Files\Adobe\Adobe Photoshop CS4 (US English)
                                      • 16. Re: CS4 bridge... enabling camera raw??
                                        Community Member
                                        For those of you having this issue:

                                        Try going into PS CS4 and going to Edit>Preferences and choosing Camera Raw. Then just press OK, and go try to test Bridge again.
                                        • 17. Re: CS4 bridge... enabling camera raw??
                                          Community Member
                                          Not working for me... thanks!
                                          • 18. Re: CS4 bridge... enabling camera raw??
                                            Community Member
                                            Same here, unfortunately.
                                            • 19. Re: CS4 bridge... enabling camera raw??
                                              Curt Y Community Member
                                              This may be way off base, but I have seen posts where weird problems have been solved in CS3 by clicking the English option in advanced preferences. May be worth a shot to see if it has any effect.
                                              • 20. Re: CS4 bridge... enabling camera raw??
                                                Community Member
                                                Hi,

                                                If you see raw file thumbnails, but can't access ACR Edit or Preferences dialog, please email me directly at "mqi@adobe.com" with the following 2 log file:

                                                %temp%\amt.log
                                                %temp%\alm.log

                                                Thank you.
                                                Michelle
                                                • 21. Re: CS4 bridge... enabling camera raw??
                                                  Hello,

                                                  I had the same problem as described by the OP. I tried the following and it worked: selected a RAW file, right clicked the mouse (I'm on Windows) and choose "Open with Adobe Photoshop CS4". The file then opened in ACR in PS CS4. Made a small adjustment and hit "done".
                                                  Next, went back to Bridge, double clicked on the RAW file (or used the new "Open in Camera Raw" button) and it worked without any problem.

                                                  Strange, but it worked. I hope it helps.

                                                  ErwinC
                                                  • 22. Re: CS4 bridge... enabling camera raw??
                                                    Community Member
                                                    OK, I noticed, that I have a lot of old CS3 folders in AppData folder so I deleted all Adobe stuff in my computer (incl Reader, all Adobe in registry, all Adobe folders) and installed very clean CS4 international English (previous was US English) and now everything seems working fine. So maybe it was old CS3 data, maybe US English with Estonian Vista Business, maybe whatever, who knows... just delete everything (CCleaner helps a lot in registry) and start from zero. BTW, Camera Profiles Beta 2 works fine too.
                                                    • 23. Re: CS4 bridge... enabling camera raw??
                                                      Community Member
                                                      Having read many of the comments here, I have followed all suggestions without success.
                                                      On my computer Bridge won't display any RAW files as well as TIF files, only PSD and JPG files.
                                                      Also, RAW files won't open in Photoshop offering the following message "Could not complete your request because of a program error". This message will only come up if Photoshop is already running. If Photoshop is not running, then nothing happens...
                                                      What is interesting and troubling, is that it worked for several days right after having been installed.
                                                      FYI I have the complete Master Suite installed.
                                                      Looking forward to a solution soon...
                                                      Cheers,
                                                      Michael
                                                      • 24. Re: CS4 bridge... enabling camera raw??
                                                        I tried what you suggested Martin but it didn't work here. Also looking forward to a solution!

                                                        Thanks,

                                                        Wyatt
                                                        • 25. Re: CS4 bridge... enabling camera raw??
                                                          Community Member
                                                          Today I decided to check for the Camera raw plug in and it was not where it should be.
                                                          So, I downloaded the latest version 5.1, installed it manually and yippee it works :-)
                                                          Cheers,
                                                          Michael

                                                          Note; if you have both the 32 and 64 bit Photoshop versions installed each require their own (correct) RAW converter.
                                                          • 26. Re: CS4 bridge... enabling camera raw??
                                                            I am another one with the same problem.

                                                            I have just moved to a Vista 64 bit machine.

                                                            I installed my new Adobe Design Premium CS4 suite, complete with the required registration etc.
                                                            I have opened, used and closed Photoshop and Bridge a few times without problems.

                                                            I am having a problem when I try to open Camera RAW from Bridge.
                                                            Normally, I can right click on either jpg or CR2 file and choose "Open in Camera RAW" as a menu option.
                                                            Currently, I am getting this error message when I right click and try to open it in Camera RAW on both jpg and CR2 files:

                                                            "Camera Raw editing is not enabled.
                                                            Camera Raw editing requires that a qualifying product has been launched at least once to enable this feature."

                                                            Strangely, though, Camera RAW does open just fine when I double click a CR2 file, so it IS there, and it IS installed and working, I just can't get to it via right click and can't get it to open any jpg's.

                                                            I installed the updated to 5.1, still no success.

                                                            I have restarted both PS/Bridge and my computer.

                                                            Any other ideas? What does it mean by "launching a qualifying product" that I haven't already done?
                                                            • 27. Re: CS4 bridge... enabling camera raw??
                                                              Community Member
                                                              Me again. I just had an response from Adobe support that actually fixed my problem. I will paste it in here, but keep in mind that it was the answer given to ME for MY computer, so it may not work for you..... don't blame me or Adobe if it doesn't.
                                                              Read my previous post to get an idea of my situation.
                                                              Good luck, I hope it works for other people, too.

                                                              Here is my fix (the files were already in place, but opening the two versions of Photoshop is what did the trick):

                                                              "On Windows® Vista 64-bit, two separate versions of Photoshop are
                                                              installedin both 64 and 32-bit. When camera raw is installed, it must
                                                              be installed for both versions to work correctly. If you manually
                                                              installed the plug-in, please ensure you followed these directions after downloading the plug-in:

                                                              The CameraRaw.8bi found at the top level of the zip folder should be
                                                              placed in the following directory:

                                                              C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\CS4\File Formats

                                                              The CameraRaw.8bi found in the folder labeled 64-bit should be placed in the following directory:

                                                              C:\Program Files\Common Files\Adobe\Plug-Ins\CS4\File Formats

                                                              You can access these instructions and the download for Camera Raw on our website. . To access the page, simply copy the following and paste it in the address bar of your web browser:

                                                              http://www.adobe.com/support/downloads/detail.jsp?ftpID=4060

                                                              If this does not resolve the issue, it is possible that you have
                                                              launched one version of Photoshop but not the other, meaning the 64 and
                                                              32-bit versions. To ensure both have been launched, do the following:

                                                              1. Close out of Photoshop and Bridge

                                                              2. Navigate to C:\Program Files (x86)/Adobe/Adobe Photoshop CS4

                                                              3. Double click on Photoshop.exe

                                                              4. After the program opens fully, please close it.

                                                              5. Navigate to C:\Program Files/Adobe/Adobe Photoshop CS4

                                                              6. Double click on Photoshop.exe

                                                              7. After the program opens fully, please close it.

                                                              8. Launch Bridge from the icon you typically use and attempt open images in Camera Raw."
                                                              • 28. Re: CS4 bridge... enabling camera raw??
                                                                I followed these instructions carefully but it didn't work for me. I am still getting the same error.
                                                                Is it a problem that I have cs3 installed on same pc as well?
                                                                • 29. Re: CS4 bridge... enabling camera raw??
                                                                  I did the same thing with the same results. I have CS3 installed as well, but I am afraid to remove it, since RAW works with this version.
                                                                  • 31. Re: CS4 bridge... enabling camera raw??
                                                                    I have the same problem on a Mac running OS 10.5.5. I can open ACR from within Photoshop CS4, but not from within Bridge CS4. Very annoying...
                                                                    • 32. Re: CS4 bridge... enabling camera raw??
                                                                      Open PS CS4
                                                                      Go to Edit->Preferences->Camera Raw
                                                                      At the bottom of the Camera Raw Preferences dialog box in the JPEG and TIFF handdling select Automatically oppen all supported JPEs/TIFFs

                                                                      Hope it works.
                                                                      • 33. Re: CS4 bridge... enabling camera raw??
                                                                        Community Member
                                                                        Oppen the image with double click instead of Ctrl+r
                                                                        • 34. Re: CS4 bridge... enabling camera raw??
                                                                          Community Member
                                                                          none@sky.ocm
                                                                          all this has been done - doesn't work!!
                                                                          • 35. Re: CS4 bridge... enabling camera raw??
                                                                            Community Member
                                                                            Hi Sun365x11,

                                                                            Could you please go to your windows command line:
                                                                            type in "cd %temp%"
                                                                            do "dir"

                                                                            You should find "alm.log" and "amt.log" - could you please send these 2 files to me at "mqi@adobe.com?"

                                                                            Thanks,
                                                                            Michelle
                                                                            • 36. Re: CS4 bridge... enabling camera raw??
                                                                              hi everyone. i have a same problem with my camera raw. it show this "qualifying product". and what i do is i uninstall the photoshop cs4 and reinstall back with photoshop extended. but you have to download a new trial from adobe.com. after i do this my annoying problem is gone. hope you guys try it.
                                                                              • 37. Re: CS4 bridge... enabling camera raw??
                                                                                I have the same problem. I receive a 'Camera raw editing is not enabled' msg when I try to open anything in Camera RAW from Bridge.

                                                                                I'm running a trial version of PS CS4 Extended on Vista64. I auto-updated to the latest updates after installing. Also tried all suggestions above to no avail.

                                                                                Another strange thing is that PS 32bit stopped working after 1st run and now asks for a serial to continue, while PS 64bit runs just fine and it says I have 29 days left (I installed them yesterday.) I guess they should be in sync, not? Any chance to get it back running somehow? Or does it only allow me to trial either 64 or 32 bit but not both??

                                                                                Thanks,

                                                                                --Zs
                                                                                • 38. Re: CS4 bridge... enabling camera raw??
                                                                                  Dicheirus Community Member
                                                                                  Hi, I had some experiences that may help. Am now able to edit camera raw preferences and open in camera raw 5.2. A license issue apparently was causing problems.

                                                                                  I purchased a new computer with Vista 64 bits and deactivated Photoshop CS4 (32 bits) on my old computer and installed it on the new computer. I successfully activated CS4 on the new computer. But there were problems with the 64-bit version.

                                                                                  When Bridge was open I could bring a raw file into camera raw (camera raw window now states that it is version 5.2) by double-clicking on its thumbnail. I could then edit the file in camera raw and open it in Photoshop and further modify it there. I could also open a camera raw file through Bridge by selecting it and using the file command to "open with". The only choice under that command is "Adobe Photoshop CS4 (default).

                                                                                  If I selected a file in Bridge and use the command through the file menu to open the raw file in camera raw, I got a window that stated "Camera Raw editing is not enabled. Camera raw editing requires that a qualifying product has been launched at least once to enable this feature." I get the same error message if I attempt to edit camera raw preferences.

                                                                                  If I opened up file Explorer and select a raw file and double-clicked on it, the file opened up in camera raw version 5.2.

                                                                                  If I opened up the 32-bit version of Adobe Photoshop CS4, I was able to open up raw files by using the command "open in camera raw." I was able with that command to simultaneously open several raw files into camera raw.

                                                                                  I tried various fixes for the 64-bit version such as successfully updating through the update choice on the menu and when that did not work downloaded the camera raw version 5.2 files and manually put them into place. The fixes did not work.

                                                                                  I had prepared an e-mail to Adobe Photoshop help when I decided to run Photoshop again on my new computer. While I was working with a file in Photoshop, a screen came up stating that I had only 29 days remaining on my new computer for using Photoshop because I was using Photoshop CS4 on two other computers.

                                                                                  I went to the old computer and found that Photoshop CS4 had re-activated itself-- possibly because preferences in it were for Bridge to start up with logon. When I had deactivated Photoshop CS4 on the old computer, I had let it retain the serial number on the old computer.

                                                                                  I called customer support at Adobe and was connected with someone in India. To my astonishment when I asked for help in correctly deactivating Photoshop on my old computer and keeping it from becoming active again, he said that that was a technical issue. He wanted to arrange for me to be able to run Photoshop on three different computers. At least that is what I think he wanted. It was very difficult to understand him. I could understand the words but what he said didn't seem to make sense. For instance at one point he referred to my Photoshop as version 11 and we had an argument over whether or not I had CS4 or version 11. He wanted me to select menu items that did not exist.

                                                                                  I finally gave up and said goodbye to the gentleman in India. I then again deactivated Photoshop on my old computer and this time told it to remove the serial number. I then attempted to restart Photoshop on my old computer and was told that it was not licensed.

                                                                                  Then I started the 64-bit version on my new computer, and everything worked properly.

                                                                                  Sorry for the long e-mail, but people with problems might want to be sure that Photoshop did not reactivate itself on an older computer -- as weird is that sounds.
                                                                                  • 39. Re: CS4 bridge... enabling camera raw??
                                                                                    Benizev Community Member
                                                                                    My CS4 was fine till I installed the ACR 5.3 RC then this nonsense started up, same as everyone else. In the middle of reinstalling to see if it helps.
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