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1. Re: CS4 Pre-order Status
(John_Waller) Oct 6, 2008 11:53 AM (in response to Dave_Evanson)Have you rung Adobe UK to ask them?
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Regards
John Waller -
2. Re: CS4 Pre-order Status
D Fosse-QDEaQ1 Oct 6, 2008 1:25 PM (in response to Dave_Evanson)Mine is "pending" too, and I pre-ordered the day after the announcement.
I assume it will stay that way until the product finally ships, around oct 14 or so, so I haven't worried about it. They haven't charged my credit card yet, either - which I'm kind of hoping they will do soon, so I can get this over with and get on with my life ;-)
BTW I'm in Norway, but it ships from Adobe UK in Dublin. -
3. Re: CS4 Pre-order Status
Dave_Evanson Oct 6, 2008 1:49 PM (in response to Dave_Evanson)When I called before ordering I was given some conflicting information :(
First the CS rep got the price wrong claiming it was £605+VAT when the price should be £605 including VAT and he also said that my credit card would be debited immediately, which I also thought was wrong. So Im not inspired with confidence, but I will probably give them a call tomorrow just to clarify things. -
4. Re: CS4 Pre-order Status
Dave_Evanson Oct 7, 2008 3:01 AM (in response to Dave_Evanson)I spoke to customer services for Adobe UK and they confirmed that it should remain as pending until the product is about to ship.
At first he thought that my credit card company had refused payment due to suspicious activity (he said this happens a lot with software orders) but when I reminded him it was for CS4 he said Adobe would not have even tried to collect payment yet. Apparently if anything does go wrong I should be contacted a few days after the product starts to ship. -
5. Re: CS4 Pre-order Status
Dave_Evanson Oct 15, 2008 7:08 AM (in response to Dave_Evanson)Just checked my pre-order status and it is now showing Expected Arrival Date Wednesday, 22 October 2008 the status is still showing as Pending but things are starting to move :) -
6. Re: CS4 Pre-order Status
(Ronald.ward1@ntlworld.com) Oct 18, 2008 3:20 AM (in response to Dave_Evanson)Pre-ordered mine by phone as I have CS3.3 and the order does not show in my account??? -
7. Re: CS4 Pre-order Status
(Allen_Cobb) Oct 19, 2008 3:17 AM (in response to Dave_Evanson)I also pre-ordered CS4 upgrade from CS3.3 by phone and the order does not show in my account either. -
8. Re: CS4 Pre-order Status
Ian C. Matthew Oct 19, 2008 3:12 PM (in response to Dave_Evanson)I'm in the same boat as Ronald and Alen...
Ian -
9. Re: CS4 Pre-order Status
D Fosse-QDEaQ1 Oct 19, 2008 11:39 PM (in response to Dave_Evanson)Any news on European shipping of pre-ordered suites at all?
I pre-ordered Design Standard early morning 25th, about 36 hours after the announcement, and still no sign of any movement. My account still says "pending", credit card still not charged, and no confirmation email as promised.
I may seem impatient, but over on the Photoshop forum it seems everybody have all gotten theirs... -
10. Re: CS4 Pre-order Status
Dave_Evanson Oct 19, 2008 11:58 PM (in response to Dave_Evanson)I pre-ordered the Design Premium upgrade on the 3 October and there was a change on my order last week it still shows Pending but it now also says Expected arrival 22 October Im assuming it means arrival at my home and not arrival at the distribution centre.
I phoned last week to enquire about my order status and was told that it will display Pending until it ships also was told the actual shipping data may slip until the first week in November but they expect/hope it will ship this week.
I often visit the Photoshop forum and I get the impression that most who have installed CS4 Suits have downloaded it, although I think some may have received Photoshop CS4 disks. -
11. Re: CS4 Pre-order Status
D Fosse-QDEaQ1 Oct 20, 2008 12:54 AM (in response to Dave_Evanson)Yes, I have the same "expected arrival", but that's been there all along, no change there either.
Guess we'll just have to wait. I'll give them a call by the end of the week if nothing happens by then. -
12. Re: CS4 Pre-order Status
Dave_Evanson Oct 20, 2008 1:56 AM (in response to Dave_Evanson)Perhaps they are looking for someone to translate US English in to UK English, judging by how much extra it costs such translators must be hard to find :) -
13. Re: CS4 Pre-order Status
D Fosse-QDEaQ1 Oct 20, 2008 2:17 AM (in response to Dave_Evanson)LOL! Perhaps you should volunteer? Easy money... -
14. Re: CS4 Pre-order Status
(Ronald.ward1@ntlworld.com) Oct 20, 2008 3:34 AM (in response to Dave_Evanson)Contacted Customer Services this morning and they confirmed my order and when I checked my email's when I put the phone down I received confirmation.
Orders not placed on line will not show up in your account.
The date given for shipping was first week in November!!
My order is obviously not in the first batch as I know some in UK have already received their boxed copies last Friday 17th October but that might have been PhotoShop and not the full suite.
As Dave Evans has stated the delay might be the extra weight of the proper English version at nearly twice the price of the cheap US one might also be hampering progress. -
15. Re: CS4 Pre-order Status
Dave_Evanson Oct 20, 2008 11:59 PM (in response to Dave_Evanson)I received an email around 8pm last night saying my order was on the way via UPS.
But there are a few odd things about it :-
1. The order number on the email doesnt match the one in my order history.
2. My order status still shows the order as pending with an expected delivery date for tomorrow.
Just hope its the right package. -
16. Re: CS4 Pre-order Status
Dave_Evanson Oct 21, 2008 3:35 AM (in response to Dave_Evanson)Update
Online status now showing as shipped with the correct UPS tracking number so I will have some installing to do when I get home tonight :) -
17. Re: CS4 Pre-order Status
Dave_Evanson Oct 21, 2008 1:18 PM (in response to Dave_Evanson)The install of CS4 Design Premium went without a hitch now all I need to do is learn to use it :) It looks like quite a jump from CS2. -
18. Re: CS4 Pre-order Status
Julian Beach Oct 23, 2008 4:34 AM (in response to Dave_Evanson)According to Adobe UK, Design Premium is now out of stock and they were unable to give an estimated delivery date. It looks like I am going to be in for a wait... -
19. Re: CS4 Pre-order Status
D Fosse-QDEaQ1 Oct 23, 2008 9:52 AM (in response to Dave_Evanson)Whew! I was lucky then, my Design
i Standard
is on its way from Ireland to Norway as of this morning. So pre-ordering wasn't a bad idea after all.
Mostly, I'm happy to have my card unloaded. I was stupid enough to put my Visa up for payment instead of the Mastercard, so I've had to keep a close eye on the balance these last two weeks... -
20. Re: CS4 Pre-order Status
Julian Beach Oct 23, 2008 10:29 AM (in response to Dave_Evanson)I pre-ordered too (the 9th October) but obviously not early enough. -
21. Re: CS4 Pre-order Status
(Ronald.ward1@ntlworld.com) Oct 23, 2008 11:11 AM (in response to Dave_Evanson)I pre-ordered on the 26th September and have heard nothing!!!!


