This looks like there was a communication problem with the Activation server. Can you retry this and see if it happens again? I just pinged the server and it seems to be up. Thanks, Ric
In my case, all the books in my library, which I previously read with Adobe digital editions, suddenly cannot be opened now. Newly purchased books cannot be read as well.
I get this message:
Adobe DRM Error
System: 8
State: 4
Class: 66
Code: 77
Message:
VE error 77
--- end ---
There are two separate problems on this thread. The code 31 errors were due to a server problem that has now been resolved. So those errors should not be seen. The other problem, error 77, is almost always because the user altered the clock on their computer, so the DRM sub system locks them out. Resetting your clock to the right time should fix that.
I.m afraid it is still not working. I still get the error message
Adobe DRM Error
System: 8
State: 4
Class: 66
Code: 77
Message:
VE error 77
--- end ---
I'm lost, really. Please help.
We have just tested this again as well as manually checking the server and it is working fine. So somehow the problem is on your end. I will contact you directly. Anyone else still seeing activation errors submit a support incident at www.adobe.com/support/digitaleditions/.
I have emailed directly to Mr. White. If anyone else is seeing this error, please email me directly as we are very curious why a few people see this but almost all do not.
My own problem is the same. I purchased a book but am still getting the following error on another PC:
Adobe DRM Error
System: 7
State: 4
Class: 15
Code: 31
Message: Error on request or response from server.
Please check your network connection and try again.
Scroll below or view error.log for more details.
Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error (client code 31; HTTP code 556).
Fault location: 15
--- end ---
In Digital Editions 1.0, you cannot download your content to one PC and transfer it to another PC. That will be supported in 1.5, which will be released soon. So if you downloaded the book to computer A, you cannot move it to B and open it there. But you should not see this error.
Do the machines where you have seen this error have Reader or Acrobat installed? If so, have they been "activated"?
i have Macbook and have the same problem
I purchased a book and still getting the error
Adobe DRM Error
System: 7
State: 4
Class: 15
Code: 31
Message: Error on request or response from server.
Please check your network connection and try again.
Scroll below or view error.log for more details.
Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error (client code 31; HTTP code 571).
Fault location: 15
--- end ---
Your Adobe software VERSION 7 could not be activated.
Adobe DRM Activator error (server code 4).
Fault location: 3
contact customer support
--- end ---
How do I fix this, I can't open an eBook I've purchased from diesel e books and their books can only be viewed using adobe version 7. This message comes when the program is authorizing the eBook.
Customer support does not support this, as I just discovered after Digital Edition tried to update and now cannot be used (with error that it cannot be activated). Customer service transferred me to tech support who transferred back to customer service. They couldn't help. Error message: E_ADEPT_IO ActivationService Info Error%20#2032. I guess you get what you pay for.
"Customer service transferred me to tech support who transferred back to customer service."
Sorry about that. It's a glitch that we're working to address. We DO support DRM errors in tech support! As to de-activating an old machine, that is something that customer service DOES do. So please post back your case numbers and I'll have someone work on them.
Regards,
Bentley Wolfe
Senior Support Engineer, Flash/Flash Player
Adobe
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