ActivationServiceInfo error (with the #2032) usually indicates some kind of networking problem. This can often be that the call to the activation server is being blocked by firewalls, proxy, malware blockers or other antivirus software.
Last week i updated this technote to talk about this issue, and provide the URL you have to allow through ( http://adeactivate.adobe.com/ )
http://www.adobe.com/go/kb402747
Of course, there could be other causes, so please do pursue your support case. We've been working with the teams to improve response times and info quality, but there are things we're still struggling with. So if you feel you're not getting a good response for sure ask to be escalated.
Regards,
Bentley Wolfe
Senior Support Engineer, Flash/Flash Player
Adobe