Repeated Install

[_E_Albin_]

Every time I attempt to read an ebook I am sent to the adobe download/install Digital Editions 1.5.

So I attempt to install it.

I have now apparently reached the maximum number of installations, as I get the following error:

E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 126%3A6126%3A6126

What do I do?

thanks,

[_E_Albin_]

May I add that this didn't happen until I "upgraded" to 1.5

I'm running windows xp

[BWolfe__ADOBE_]

E..

We'll need a lot more info to try to figure this one out.

First, let's start with 'what OS are you using?'

Second, please point your browser to http://www.adobe.com/shockwave/welcome and tell us what Flash Player version it says you have.

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player
Adobe

[_E_Albin_]

windows xp home.

it worked just fine before 1.5 now I can't read anything because I have too many activations.

[_JoeMan_]

please fix this issue. seems that DE is more buggy than Windows Vista or any other application in the world!

[_E_Albin_]

I see from another message that there is a maximum of 6 installations per machine - I STILL don't see what I can do about my inability to read the books I've bought.

Please advise

[BWolfe__ADOBE_]

E Albin,

Open a TECHNICAL SUPPORT WEBCASE here:

http://www.adobe.com/support/contact

When you have a case number please post it on this thread and I'll get somebody to work on it.

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

[brandylee07]

Hi, I noticed that you have fixed the same problems for other people that I am having. Can you please look into my CASE # 0181098612

I am also getting the to many activations and need it reset dor adobe digital editions so that I may download it again on my new computer. THANK YOU VERY MUCH FOR ALL YOUR HELP!

[_E_Albin_]

case number #0180220035

[BWolfe__ADOBE_]

E Albin,

I was reading through some posts to see if anything had slipped through. Checking on your case I see that the agent asked for a response from you on June 6, but so far there has not been a response.

If you can respond to the web caes with specific errors and a better description of what's happening on your machine we'll do our best to assist you.

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe