• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Too Many Activations

New Here ,
Jul 17, 2008 Jul 17, 2008

Copy link to clipboard

Copied

I've opened Case #0180303631 and received the reply below which provides me no help. I am using version 1.5, I am running XP and only on one computer. From what I have been reading, it sounds like if you have to activate this every time, you are only allowed to use it 6 times then you have to get Customer Service to reset your activations. That doesn't sound very useful. I hope I am wrong in my understanding. If I open DE and activate it, I get the message too many activations. If I don't activate it, it tells me internal error document already failed. If I copy it to my desktop and add it to the library from there, I am told Error W_ADEPT_CORE_USER_CREDENTIALS_NOT_FOUND
Document is licensed for a different user account

This is the reply from Tech Support:

I understand that your Adobe Digital Editions always requires
Activation.

What's the version of your Adobe Digital Editions?

If you authorize your computer with an Adobe ID, then it will always be
associated with that Adobe ID. If you do not, the account is
"anonymous". If you "anonymously" activate two computers, then there are
two separate anonymous accounts, which cannot be merged. Thus, the
eBooks on one computer can be upgraded to "belong" to a specific Adobe
ID, but the eBooks on the other cannot. If you authorize the second
computer with your Adobe ID, any subsequent purchases on it are
associated with that ID and transferable to any computer authorized with
that ID. However, the books that were purchased on the second computer
prior to being activated are forever locked to that computer. You can
also activate up to six computers and devices. If you reach the limit,
contact Customer Service to increase your allowable activations. Please
let us know if these will help in resolving your issue.

If youre still having some issue with Adobe Digital Editions, I suggest
you visit the link provided below for further references.

Adobe Digital Editions FAQ (Frequently Asked Questions):
http://www.adobe.com/products/digitaleditions/faq/

Adobe Digital Editions Help:
http://www.adobe.com/products/digitaleditions/help/

Adobe Digital Editions Support Center:
http://www.adobe.com/support/digitaleditions/

Adobe Digital Editions Forum:
http://www.adobeforums.com/cgi-bin/webx/.3bc43717/

Views

7.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Jul 22, 2008 Jul 22, 2008

Copy link to clipboard

Copied

No, you do NOT have to activate every time. You only have to activate once per machine. You only should have to authorize the machine once, after that ADE 1.5 should just open.

Please ask the agent (via your web case) to esclate your case to a senior engineer (and point to this thread if necessary). Once the case is escalated we can take a look at the activations and do a reset, then try to determine what might be causing multiple activation requests..

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 24, 2008 Jul 24, 2008

Copy link to clipboard

Copied

I am having the exact same issue, every time I open Digital reader it wants me to activate it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Jul 25, 2008 Jul 25, 2008

Copy link to clipboard

Copied

Jon, please open a support case. I've heard this a couple times, and I'm setting up a session for next week to screen-share an end user's machine to try to figure out why it's happening.. Hopefully we'll know more about this next week.

To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 05, 2008 Aug 05, 2008

Copy link to clipboard

Copied

I opened ticket #0180340622 and got the same message as Kim. No help and I still can't access my purchased books.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Aug 05, 2008 Aug 05, 2008

Copy link to clipboard

Copied

Charlotte,

I've been working directly with another customer who's having this same problem. In his case it appears that his machine's Windows Registry is in bad shape (it's a fairly old machine and that can happen over time).

That said, we don't know the exact cause yet. I'm trying to find a common cause..

I'm going to take your case over directly and get in touch with you to do a little troubleshooting (I also have the ability to reset your activations, which we will do during troubleshooting)

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 07, 2008 Aug 07, 2008

Copy link to clipboard

Copied

I put in Case #0180345167 for ADE asking to activate everytime I launched it. Now I cannot activate it due to "TOO MANY ACTIVATIONS". I was told to uninstall ADE, create a new user profile, the reinstall ADE. I still cannot activate the software. PLEASE!!! reset my activations so that I can use this software.
I understand the need to use DRM, but before you put the software out for public use, you have to make sure there are no issues with it. If you customers can't use the software because of your DRM protection scheme, they will be less likely to buy any software from you. This is the problem with all the DRM schemes that have been used. They are more about protecting the content than allowing the customers to USE the content. Quit treating your customers as criminals. This software needs to have the issues with activation corrected quickly. One improvment would be to have a way for the user to de-activate a computer which would add 1 back to his/her activation limit.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Aug 08, 2008 Aug 08, 2008

Copy link to clipboard

Copied

Ken,

This issue of 'repeated requests for activation' is new, and we don't know what's causing it yet. It just started happening a few weeks ago, long after the April launch of Digital Editions (and it never happened during pre-release testing that I know of..)

Your case will get escalated to me, probably today. I and I can reset your activations. But that will NOT solve the problem. I spent 90 minutes working with another customer this morning with the same problem, and it appears to be related to windows registry permissions. But I haven't been able to solve it yet.

Anyway, long story short I'll grab your case and get in touch with you directly outside of forums and we can have a discussion about the situation.

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 12, 2008 Aug 12, 2008

Copy link to clipboard

Copied

Bentley,

Thank you for your response. I would like to hear from you to get this issue resolved. Have you tried to contact me? Do you need any other information from me?
I don't mean to sound impatient, but I am nearing the end of a course and need to be able to acces the e-book to complete it. I am quickly running out of time. Please help corret this problem quickly!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Aug 12, 2008 Aug 12, 2008

Copy link to clipboard

Copied

Ken,

Your case just got to me today and I reset your activations.

As of today I have a workaround. I don't have an actual solution yet, but I have a way you can move forward and read your books until we figure this out. I provided that information to the Tier 2 agent, but I'll repeat it here. The technote about it should be live on http://www.adobe.com/support/digitaleditions/ tomorrow..

Admittedly, I do not love this workaround. But it will work for awhile.

For the general public:
In addition to using the following workaround to allow your machine to launch Adobe Digital Editions 1.5, if you have received the error "E_ACT_TOO_MANY_ACTIVATIONS" you will ALSO need to open an Adobe support webcase and ask that your activation count be reset. To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.

To temporarily work around this issue of ADE 1.5 repeatedly asking for activation:

1. Open a support case and have your authorization count reset if necessary.
2. Select Start> Control Panel
3. Launch "User Accounts"
4. Create a new user account with Administrative privileges. If you are uncertain how to do this see Microsoft KB article "How to create and configure user accounts in Windows XP" at http://support.microsoft.com/kb/279783
5. Log out of your primary account
6. Log in to the new user account
7. Launch Internet Explorer. This browser should be available to a new user account. If you prefer to use another browser such as Mozilla Firefox you would need to reinstall that browser in the new user account.
8. Install Adobe Digital Editions 1.5 to the new account, from:
http://www.adobe.com/products/digitaleditions/
9. Launch and authorize Digital Editions using the same AdobeID you used on the other account.

There it is.. Hasn't failed for any of the folks I've had try it so far. But please keep in mind that this is a -temporary- workaround, not a full solution.

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 13, 2009 Aug 13, 2009

Copy link to clipboard

Copied

I am reading these posts as I sit hear on hold listening to lame music for the second time today. The first time, after 30 minutes on hold and then talking to India, only to be transferred to tech support and another 30 minutes on hold, I was cut off. This time, I've been on hold now approaching 45 minutes, all because the activation limit has been reached. I have purchased Adobe production suites 1.0, 1.5, 2.0 (2 copies). 3.0 and 4.0, and before that, started with I think version 4.0... all legal copies. Even though I've used Premier for editing the last 12-15 years, my next edit computer will be a MAC with Final Cut Pro... Premier is not dependable to work "day in and day out"... maybe it's Windows... maybe it's Adobe, I don't know. But 2 calls with a 45 minute "on hold" time to activate a purchased production suite? If I had the cash flow right now, I'd go to Final Cut Pro immediately... but I don't, so, right now I have to continue to "HOLD" to re-activate CS3... all due to a system hard drive crash and a new hard drive replacement. All we can do as customers is voice our complaints... and in my case in the future, buy the competitor's product. I don't mind an activation, but time is money, and Adobe could make the process easier... as you can tell, I'm very frustrated! (and still "on hold")

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Aug 21, 2009 Aug 21, 2009

Copy link to clipboard

Copied

LATEST

Bentley,

was this temporary workaround replaced by full solution at last, because i have the same problem with my adobe digital edition 1.7.1.1085 (german version).

Regards

Carmen

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines