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I am having the same problem. Digital editions will not accept my password. I installed twice, and even reset my password. Help
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Brian, this is a simplistic answer. ADE will compare your entries to the
ones stored when you downloaded ADE. It's quite possible that your
username on the Adobe site is just one character different from the one you
think it is. The error message is a bit broad because it says both are not
right. I'd check to see if you can sign into Adobe with the username and
password you think is right and see if you're allowed in. If you are, then
there's something wrong with the download. In that case, when you uninstall
ADE, remember to EMPTY THE TRASH, because the new install checks to see if
certain files are present, and will use them instead of downloading fresh
ones.
Hope this helps!
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Been there done that...any ideas???
Brian
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The only other thing I can think of is to reset your ereader and
resynchronize it with its parent website. Then, check the overview panel
(if you have one) to make sure that the Adobe ID is what you think it
is.... I can't tell you how many times I've seen letter transpositions that
I didn't see the first time, or some error like a period where one doesn't
belong, etc. I don't know if your ereader will display the password or not,
but if it does, check to see that there are no trailing blanks along with
spelling, etc.
Other than that, I'm out of ideas. Sorry!
==============
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The following is either a beginners mistake or a "mee too" issue:
Just created a Adobe ID (and it works fine to log in)
Just installed ADE
Error msg: "incorrect ID or password for this ebook provider" (approx translation from french) when I attempt to authorize the computer ! (Adobe ID is selected in the dropdown list)
I already tried resetting the Adobe ID password, I already tried CTRL-Shift-D, I already tried installing ADE on a different, clean machine: same error msg...
I'm lost in space...
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If this is happening even before you try to open any books, just when you authorize the computer ...
Some Adobe DRM implementations refuse to accept passwords that contain special characters (typical rubbish programming).
If you have special characters in your password, try changing to a simpler password.
If this is happening when you try to open a book ....
Many ebook providers use the Adobe DRM system and use your Adobe ID for authorization.
Some use the Adobe DRM system but use their own vendor ID for authorization.
Check with the ebook provider to see what sort of ID their books expect.
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sjpt wrote:
[...]
Some Adobe DRM implementations refuse to accept passwords that contain special characters (typical rubbish programming).
If you have special characters in your password, try changing to a simpler password.
[...]
Just before I read your answer I had this intuition....indeed there was a non-ASCII character in the pwd (a french accented vowel). As soon as I changed it to a more "traditional" character, the problem vanished.
But the weird thing of course, is that the password WITH the accented character was valid on this site !!! So it took me a while before figuring out that the pwd parsing routines could be different on adobe.com and in ADE !!!
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Yes, as I say 'typical rubbish programming'.
ADE is certainly a strong contender for worst program of the decade.
Glad you got it fixed.
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When I try to download the message - this computer is not authorised to download
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