TGL,
If you open a web case and get a case number, then we can reset your activations.
If you -phoned- UK customer service then they gave you a sort-of-correct answer. There is no phone support for Digital Editions. However, there is absolutely UK support via webcase, and we do activation resets all the time.
Anyway, give me the case numbers and I'll see what I can track down and get back to you. Something got screwed up somewhere.
Regards,
Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe