Case Wainting for Counter Reset Since Thursday Oct 2

[_John_Flaherty_]

Please Help!

I followed the instructions in the tech notes section and submitted a case to request to have my activation counter reset.

Case #0180457329 ID: jflaherty@duxdental.com E-mail: same

I have assignment due tomorrow and exams next week.
I desperately need assistance so I can read my E-book.

Thank you very much in advance for your assistance with my issue.

John

[BWolfe__ADOBE_]

We're working on speeding this process up, but it's taking time.. Sorry..

I took over the case and reset your activations.

However, the problem will most likely continue. If you have a chance to do some startup item troubleshooting on that user profile (as described in the technote) please do. And if you can find what's causing the problem please post back here.

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

[_John_Flaherty_]

THANK YOU!!!!

I've been stressing out over this.

I did the first half of the trouble shooting but now that I can activate I can try to see what is causing the conflict.

Now I can do my class work.

Thank you 700 billion!

John