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Activation error upon installation

New Here ,
Oct 10, 2008 Oct 10, 2008

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E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP

This is the message I received upon installation of Digital Editions 1.6.
There's not even a message or step for me to activate the program. The program launches, then this message immediately pops up. I can only click 'Cancel' to close the program[clicking 'Try Again' doesn't help a bit]
What can I do? Thanks

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Enthusiast ,
Oct 10, 2008 Oct 10, 2008

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Karen, what is your geographic location? I saw a bunch of these from the UK not too long ago, but they seem to have stopped.

Can you paste the whole error? It seems to have been mangled when you pasted it.. Should be like %2038 or something like that..

Regards,

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

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New Here ,
Oct 21, 2008 Oct 21, 2008

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I am getting the exact same message.

Eric

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New Here ,
Oct 21, 2008 Oct 21, 2008

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Hi,

I am getting the same error on installation:
E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP

Can you please assist?

Thanks

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New Here ,
Oct 21, 2008 Oct 21, 2008

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Get exactly the same, E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP. Windows XP SP3 Patched up to date. IE7/Firefox and Reader 9.0.0 installed.

Oh and I'm from the UK if that makes a difference. Is this an issue with Adobe seemingly not supporting UK English only the US dialect now?

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Guest
Oct 21, 2008 Oct 21, 2008

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The Activation Server is currently being upgraded (to fix another activation problem). This is taking longer than expected and should be back up at 1:30pm PST.

--
Jim Lester
Adobe Systems

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New Here ,
Oct 21, 2008 Oct 21, 2008

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I keep getting the same error. I can only press cancel to continue but then the program shuts down. What can I do?

E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP

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New Here ,
Oct 21, 2008 Oct 21, 2008

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Hi,I'm also in the UK and trying to download but keep getting the error message. Help please!

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New Here ,
Oct 21, 2008 Oct 21, 2008

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Hi I am getting the error on Vista but not XP.

E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP

WayneL

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Guest
Oct 21, 2008 Oct 21, 2008

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The Activation Service is still down - the upgrade of the database is taking longer than expected. Unfortunately we've blown past the original ETA and the process is still going, so I can't give a good time of when it will be finished anymore.

--
Jim Lester
Adobe Systems.

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New Here ,
Oct 21, 2008 Oct 21, 2008

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Installed Digital Editions and this is the error message;

E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP

any suggestions to fix it? The ebookmall that I bought a book from has no idea what to do, however I can not view the Ebook that I purchased without Digital Editions or so I am told.
PS, I am in the US and using Vista.

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Guest
Oct 21, 2008 Oct 21, 2008

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The Activation server is back online now. Just retrying the activation should fix the problem.

--
Jim Lester
Adobe Systems

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New Here ,
Oct 21, 2008 Oct 21, 2008

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Dear Administrator,

I have just installed Adobe Digital Edition 1.6 and upon finish of installation it launches the program, and a loading bar indicates that the program is trying to initiate for the first time. However, it had kept on returning activation error messages:

E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP

I have tried to install it on both of my PC (Windows Vista 64bit) and PowerBook G4, and I got the exact same error message. There were no activation options other than the 'Try again' and 'Cancel' button on the pop-up window. I have also noticed that, unlike other Adobe AIR programs Digital Edition's default installation directory isn't the 'Application' folder. Just wondering if this was intended to happen by default.

I have used previous version of Digital Edition, and was very pleased with the interface and user-friendly functionality. It's a shame that I have to search for alternatives now.

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New Here ,
Oct 21, 2008 Oct 21, 2008

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It worked! Thank you.

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New Here ,
Oct 22, 2008 Oct 22, 2008

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I hand the same Issue and Informit Customer Service [informit@custhelp.com] was able to point me in the right direction.

Here is what they sent:

I apologize for your inconvenience. Please be sure that you are using Adobe Digital Editions 1.6.You may download this latest version at http://www.adobe.com/products/digitaleditions/. Also, your reader may require manual activation which you can accomplish by visiting https://aractivate.adobe.com/eden/EdenUI.asp. Let me know if you continue to have problems.

The Manual Activation did the trick.

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New Here ,
Jun 18, 2009 Jun 18, 2009

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E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate

I get above massage all time and I can't activate please help me

kasun.chamara@yahoo.com

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New Here ,
Jul 17, 2009 Jul 17, 2009

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The same problem , from Italy

E_ADEPT_IO ActivationServiceInfo Error%20#2032

Help me, I buoght an ebook and I can't read it.

or there are another program for .acsm file?

thanku

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New Here ,
Nov 12, 2009 Nov 12, 2009

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Look down to the post by Patrick Custy on the 22nd. There is a link that you can use for a manual activation. I had the same problem and it fixed my activation problem.

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New Here ,
Oct 14, 2010 Oct 14, 2010

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I'm having the same issue and the site linked above is now unavailable.

I've downloaded the offline installer v1.7.2 as our PCs are not connected to the Internet.

Is there a way to locally activate this product without Internet connectivity?

Opening our firewalls for this is apps not an option, so I unfortunately need to find another way.

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