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I just followed your suggested link. Got some fellow whose command of English was not very good. His final answer was that he was not trained for this problen and he would submit it. This seems to be such a common problem why can't it be repaired? Also, how many devices can I have activated(authorized)? I have an ereadewr, my wife has one and my grandson will rely on my PC to get his books? How do you suggest I handle this - I hope your answer won't be to purchase two more computers.
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I bought an e-book because I have a progressive, terminal illness and find it difficult to make trips to the local library. It's just causing me more stress though. My e-book was giving unable to open file messages so I reset it and then Adobe Digital Editions gave me the Too Many Activations message. I have ADE installed on two computers and I get the same message on both of them.
I already had a web case for this issue some months ago an Adobe support corrected it for me but now I can't figure out how to re-open the case or file a new one.
I'm about ready to send the e-book to the thrift shop and just give up on reading.
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Here's how to open a web case:
1. Login to your Account.
2. Go to View Support Information
3. Choose Issue Type : Using a product or service
4. Choose Additional Products - Digital Editions
5. Fill out the form. You can leave the Support Plan ID blank (says the customer service chat person)
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Thank you. I will try this.
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I am having the problem so many others are having. I am astounded that people have been reporting this problem for over 2 years and it still exists! My short story (without all the time and frustration I have spent on Barnes & Nobles "Customer Agitation" line, or in the store, or on Adobe's "Customer Agitation" line). I bought a Nook. Open ADE, no Nook shelf. Call BN, guy tells me to deauthorize computer, then reauthorize. It worked. Got library book. Couple weeks later, tried again. No Nook shelf. Couldn't remember the commands to deauthorize/reauthorize, called BN. Spent an hour having my blood pressure raised by a woman who had no idea what she was talking about. Finally got the command, wrote it down. Next time I try to get a library book, open ADE, you guessed it, no Nook shelf. Go to BN store, spent an hour with a tech savvy guy trying to fix it. Success. Until the next day when I again opened ADE and again found no Nook shelf. Totally reset Nook to factory. Opened ADE, no Nook shelf, deauthorized and attempted to reauthorize, and now I have the too many activations error. Spent 35 minutes on hold with Adobe (wait time was supposed to be 7-10 minutes) for a woman who had no idea, and had a very thick accent. I had great difficulty understanding her. She told me there is no support for ADE available on the phone. How excellent! Adobe has a product in wide use that has no customer support! So I found this forum and how to open a ticket, and just did so. 3 days it will take! Meantime, the book I checked out sits unused, with the borrowing time (14 days) ticking away. And, like I said at the beginning, this problem has existed for 2 years?
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Boy it sounds like you took the “subject” of each of my sentences and fit it in your own individual situation. My frustration is with Borders. When I got my first ereader(Aluratek Libre) I went to Barnes & Noble and bought a book. I was flabbergasted when B/N told me the only way I could read the book was with their ereader. Well I went to Borders and they have a wide selection of books, so no big issue. At Christmas I got myself a Cruz Velocity because my wife had taken over my Libre by now. This was the beginning of all the problems you so succinctly describe. I like the part about your finding people all over the place who had no idea what you were talking about. I found the same thing but I bet they had different names than the ones you talked with. Adobe always had a good reputation with me until this Adobe Digital Edition. They virtually have a monopoly with the epub format. I now have two ereader(Libre & Cruz Velocity) which I hoped I could view my purchased ebooks with both or either ereader. You can guess the answer, NO! An ebook can not be read on more than one ereader even though they come to the same account and same computer, etc. Deactivating and activating doesn’t solve this problem either. I’ve asked Borders for a refund for all the ebook I’ve purchased because these conditions were not disclosed to me. Bet my chances are not good for this solution either.
I notice you mention something about a 14 day borrowing time. Can you borrow ebooks? I’ve also found a good many books in pdf format. It’s not quite as good as epub but with the Digital Edition problems it is an alternative and much more easily manipulated.
From: heidikmd
Sent: Thursday, February 10, 2011 10:46 AM
To: Jerry Thrasher
Subject: too many activations error
I am having the problem so many others are having. I am astounded that people have been reporting this problem for over 2 years and it still exists! My short story (without all the time and frustration I have spent on Barnes & Nobles "Customer Agitation" line, or in the store, or on Adobe's "Customer Agitation" line). I bought a Nook. Open ADE, no Nook shelf. Call BN, guy tells me to deauthorize computer, then reauthorize. It worked. Got library book. Couple weeks later, tried again. No Nook shelf. Couldn't remember the commands to deauthorize/reauthorize, called BN. Spent an hour having my blood pressure raised by a woman who had no idea what she was talking about. Finally got the command, wrote it down. Next time I try to get a library book, open ADE, you guessed it, no Nook shelf. Go to BN store, spent an hour with a tech savvy guy trying to fix it. Success. Until the next day when I again opened ADE and again found no Nook shelf. Totally reset Nook to factory. Opened ADE, no Nook shelf, deauthorized and attempted to reauthorize, and now I have the too many activations error. Spent 35 minutes on hold with Adobe (wait time was supposed to be 7-10 minutes) for a woman who had no idea, and had a very thick Indian accent. I had great difficulty understanding her. She told me there is no support for ADE available on the phone. How excellent! Adobe has a product in wide use that has no customer support! So I found this forum and how to open a ticket, and just did so. 3 days it will take! Meantime, the book I checked out sits unused, with the borrowing time (14 days) ticking away. And, like I said at the beginning, this problem has existed for 2 years?
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Jerry, I'm new to the Forum, but I have had some experience that might be
helpful.
First, copyright laws prohibit sharing ebooks among ereaders. So, you have
to purchase more than one copy in order to read a book on more than one
ereader. Sorry, but that's the way it is. If you download the ebook to
your computer, using the store's software, then you drag and drop it onto
your ereader. Theoretically, you could plug in another ereader and drag and
drop it onto that one too, but there are electronic 'tags' embedded in the
store's software that may prevent that.
Next, Adobe Digital Editions seems to be the 'de facto' standard software
used by bookstores - and by libraries. Epub is a slightly different format,
and you can find books to download from other sources in this format. Do a
Google search and visit a few sites to get a feel for that if you want. If
you want FREE ebooks, you can check out Project Gutenberg and a couple of
other sites that have books in epub format.
Can you 'borrow' books? Yes. Some public libraries have implemented
software that let you check out an electronic version of a book (either
ebook or audiobook) and download it to your computer. That software embeds
a clock that counts down, and you will not be able to read or hear the book
when that clock expires. It's the same as borrowing a book, but you can't
keep it longer than the checkout period - which saves a trip to the library
to return it and the overdue fees, etc. My local library had tons of
information on how that worked, what software I needed to have on my
computer, etc. In my case, it was ADE. I was able to read the book on my
computer - or transfer it to my ebook reader. ADE knew it was a library
book - no doubt from the software and tags embedded with the file. When I
was finished, a drop-down tag on the ebook let me RETURN the book to the
library via the Internet, and ADE deleted it from the elibrary it keeps.
When I reconnected my ereader, ADE deleted it from there also. Pretty neat,
actually! However, I do not know whether I could have put a copy of the
library book on more than one ereader.
Just an observation. My wife and I have Literati ereaders (a two for one
purchase). Once I got the Literati software up to the current level, and
had installed ADE on both her and my computers, we have had no problems
downloading ebooks to them. I've been able to download books via ADE from
the store (KOBO in this case) as well as the library and Gutenberg. Most of
the problems I read about on the ADE forum seem to be about other ereaders.
Maybe Literati got it right? They're on sale at my local Bed, Bath and
Beyond for under $40 right now.
Hope this helps!
Tom Bell (frustrated in AZ)
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Thanks for mentioning Project Gutenberg. I had forgotten about that. Also, Google itself has a large library of ebooks, both free and for purchase. If only these technical issues could be solved, ereaders would be really great! I like that I can finish one book and check out another library book (assuming I can find one) without leaving home, even if the library is closed. Theoretically, I should never be without a (free) library book to read!
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I find the actual reading experience with an ereader terrific. Much to my surprise, after I read my first ebook and then returned to a real book, I was disappointed! Unfortunately, it seems the technical aspects mean this thing is not ready for prime time!
After opening a ticket, Adobe fixed my short term problem within 24 hours, i.e., I can now reauthorize my computer. I did it, I downloaded my library book, all is well. Unfortunately, they did not address the root problem, i.e., why does my Nook not show up in ADE each new time that I open it? That means every time, I have to deauthorize and reauthorize, which means I'm going to once again hit the "too many authorizations" error. I sent them back a message saying this, but have not yet heard back.
Yes, libraries (at least around here, the DC area) have ebooks. Check the web site for your local library. Our ebooks are actually held not by our county library, but by a state consortium of libraries. We also have agreements with other local jurisdictions, e.g., Washington, DC and Fairfax County, Virginia, where we can get library cards there even though we don't live there. The Virginia ebook system is actually at the county level. Finding out about library borrowing is actually why I bought the Nook (doesn't work with Kindles). I then found I was disappointed because there aren't that many books available, and those that are are all checked out, though you can place a hold. So you have to get yourself a system where you have a number of books on hold, and when one becomes available, you check it out, even if it's not really the next book you want to read. The system the libraries use actually seems to work well. The hangup in the download is not the library system, it is ADE. If I could solve that problem, I would love my Nook!
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I'm with you! We're early adapters of technology that's still being
developed.
I've monkeyed with PC's and MAC's since 1982, and I'm very glad that we have
the operating systems now. It was a nightmare of typed commands as recently
as the early '90's. On the technical side, lemme put out a couple of
theories on why your Nook ain't workin' well with ADE....
Our Literati plug in via USB, and my Windows XP computer thinks it's an
external hard drive. When I installed ADE, I had my Literati turned on,
plugged into a USB port, and it was recognized by XP as a USB device. I
guess that's the time when it became an 'authorized device' to ADE. Was
your Nook recognized by your computer when you installed ADE? That 'could'
be one reason for problems.....
Sequence 'could' be another reason. When ADE opens up on my computer and my
Literati is set up as above, ADE 'sees' the Literati on the left hand side
of the screen, at the bottom of the list. I can scroll down to view what's
on it in its ADE library. So, just for fun, hook up your Nook by USB, then
use Windows Explorer to find it under 'My Computer' as a 'hard drive'
(perhaps Drive E: or something like that). Open it up and see if it shows
an ADE library folder. If it does, then ADE 'should' recognize it if it's
turned on and recognized by your computer's OS when you open ADE....
RE: the library system. Ours must be different. We're in Maricopa County,
AZ (where the weather is great!). Our library system uses ADE as its
transfer mechanism for ebooks.
When I go to download a library book, the process opens ADE automagically,
and it goes from there.
Tom
======
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I have the same problem. I am using ADE for one book on one computer. I even do not deactivate the account. Obviously an error in the software requests every now and then the activation - until the limit has been reached today. My impression is that it happens when I switch from permanent network connection to one via a VPN client.
I see two problems that Adobe is creating and needs to fix asap. First it needs to stabilize the detection of a computer's need for activation, so it does not try to re-activate the same computer all the time. And secondly if still for any reason a reactivation is required, it should not count the reactivation of one and the same computer for a second time.
If Adobe claims to replace the paper by ADE and encourages users to invest in eBooks locked by their DRM then this product needs to be absolutely stable or have a robust process to cure remaining technical problems.
When reading these posts I see the opposite. It appears that my problem is quite common. It appears as if Adobe accepts that technical problems in their program prevents customers from accessing their purchased eBooks. That books can have significant monetary value as well consequences can have when surprisingly not being able to access them. Support answers like "sorry, we cannot reactivate" appear incredible. And seeing that this program is becoming a kind of de-facto-standard with the new electronic readers hitting the market, this seems to become a global risk.
If we do not see a resolution from Adobe in our cases that is both short-term and convincing, then I am afraid everyone of us needs to decide whether this worldwide global risk does not deserve public interest.
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