1 2 3 Previous Next 206 Replies Latest reply: Feb 12, 2015 7:00 PM by azaharh29347647 RSS

    Can't save in Illustrator CS2

      Hi Group,
      I posted on the 25th Oct:-
      "Have updated to CS2, everything fine except in Illustrator.

      When saving work in the "Save as" or "Save a copy" I get "an unknown error
      has occurred"

      Even if I open work made prior to the upgrade from CS and then amend it, I
      get the same "an unknown error has occurred", when I try to save it

      I can save in other formats without problem, but I can't save my work in the
      Illustrator format to return to later.

      I have uninstalled and reinstalled without success.

      Please has anyone else come across this, or can anybody advise a solution to
      this problem?

      Thanks in advance to all those that take the time to reply.

      David "

      Since then I have checked the Adobe forum for Illustrator and there appears
      to be considerable traffic on this apparent "BUG" in illustrator, it also
      seems to be hitting CS as well as CS2.

      I find it amazing that Adobe can release software with problems such as
      this. How can their credibility withstand issuing software that can't even
      save in its own natural format.

      It would appear that this bug was evident way back in March, yet here we are
      still suffering in November, more that 8 months and still no word from
      Adobe.

      Any self respecting company would have pulled the offending software from
      the shelves until they had a solution, yet Adobe seems not to have even
      responded to the problem.

      I'm sure there must be thousands of us out here that paid for this defective Adobe software and received a load of junk for their money.

      If you feel as strongly as I do about it, how about a mass mailing to the
      Adobe forums and let them know how you feel.They might eventually get the
      message.

      David
        • 1. Re: Can't save in Illustrator CS2
          janericster Community Member
          David:

          In AI CS2 (12.01), we are getting the same errors with "some" files, but not all. The only workaround I have found is to do a "Save As" and save the file as an Adobe PDF format (rather than the native AI) and keep the "Preserve Illustrator Editing Capabilities" checkbox on. Then I simply rename the file's extension from PDF to AI.

          We have Version Cue disabled.

          Others on this forum have mentioned that if they save as AI but disable the PDF compatibility, then it works for them (but not for everyone). Still others have mentioned that if they copy their contents to a new AI file and then save, it will work. None of these workarounds have worked for us.

          Adobe definitely needs to fix this problem.

          Eric
          • 2. Re: Can't save in Illustrator CS2
            Community Member
            Hi all,

            For everyone having this problem, let's try to find the common thread. Here are the standard troubleshooting questions that need answered to try to find out what is going on.

            What is in your file?
            Is there a image?
            Is it place linked or place embedded?
            What is the format of the image?
            Is it color/black and white/greyscale?
            Is the image on your local drive or is it being placed from a server?
            Does this happen with one/certain/all files?
            Can you reproduce this error at will?
            Is this in Illustrator 12 or 12.0.1?
            If 12.0.1 did you get this error before updating?

            If you have a file that you can open and no longer save, please send it to me at aifiles@adobe.com.

            If you are able to reproduce this issue at will, please send me the steps to reproduce.

            Thanks

            Shane
            Adobe Tech Support
            • 3. Re: Can't save in Illustrator CS2
              Teri_P Community Member
              Shane,

              Might I suggest some additional questions?

              Does your file contain text? If so, does the problem occur with files that don't contain text?
              What other Adobe applications and versions do you have installed?
              What version(s) of Illustrator were you using before you installed your current version?
              Did you install a tryout version of Illustrator before you installed the regular version?
              What version of Windows are you on? What service packs have you installed?
              Are you an administrator of your machine?
              Are you using any font management utilities? If so, which ones and what version?

              And whatever instructions you usually give for finding out about relevant Adobe common files. (I don't know what those instructions are.)

              The only common pattern I have noticed in the forum posts is that the saving difficulties seem to be related to text, and that the only reliable solution is to manually remove all Adobe software including the Common Files and the registry entries from the machine and reinstall all the Adobe applications. This "solution" is daunting and undoubtably overkill; most likely there are just one or two PDF-related conflicting files and/or registry entries that must be removed, but there is insufficient data to identify which ones they are. Simply uninstalling and reinstalling CS or CS2 does not work.

              (For more than a month ever since I upgraded to Microsoft Office 2004 as part of Adobe's Exchange migration I have had the same kind of problem with Microsoft Entourage, that it will not access my Exchange account. Nobody else here at Adobe is having this problem, and it is almost certainly is due to the fact that I had previously been using a very early version of Microsoft Office X, one that was released concurrently with OS X itself, and had not updated it for many years. The installer for Office 2004 apparently left some incompatible common framework on my machine, which it is not prepared to correctly detect and remove or update because nobody at Microsoft had such a stale environment.)
              • 4. Re: Can't save in Illustrator CS2
                janericster Community Member
                Shane:

                Answers to your questions:

                What is in your file?
                An 8-up layout of business cards that had no problem with AI CS. These problem files typically were last saved in AI CS since I don't recall any that were created from scratch in CS2.

                Is there a image?
                No...all vector shapes and text.

                Is it place linked or place embedded?
                n/a

                What is the format of the image?
                n/a

                Is it color/black and white/greyscale?
                n/a

                Is the image on your local drive or is it being placed from a server?
                n/a

                Does this happen with one/certain/all files?
                Certain files.

                Can you reproduce this error at will?
                No.

                Is this in Illustrator 12 or 12.0.1?
                12.0.1.

                If 12.0.1 did you get this error before updating?
                Don't recall since I updated to 12.0.1 within a week of installing 12.
                • 5. Re: Can't save in Illustrator CS2
                  Community Member
                  Hi Eric,

                  Can you send me that file? I would like to see if I can repro the issue.

                  aifiles@adobe.com

                  Thanks

                  Shane
                  • 6. Re: Can't save in Illustrator CS2
                    janericster Community Member
                    Hi Shane:

                    I just sent it. The file still has the AI extension even though it is really saved as a PDF within Illustrator. This is our only workaround. We can keep editing it and saving it as long as it gets saved as a PDF with Illustrator editing enabled. But as soon as we try to Save As in AI format, we get the error.

                    Hope this helps.

                    Eric
                    • 7. Re: Can't save in Illustrator CS2
                      Community Member
                      Hi everyone,

                      Eric sent me a note that he was able to get this working after he deleted the files in the following folder. Can some folks try just moving these files to the desktop and restarting illustrator and try to save the files again? If you had a custom workspace created it will be gone. If this does work, I would like to get those files from you. You can email them to aifiles@adobe.com.

                      C:\Documents and Settings\USER\Application Data\Adobe\Adobe Illustrator CS2 Settings\Workspaces

                      Thanks!

                      Shane
                      Adobe TS
                      • 8. Re: Can't save in Illustrator CS2
                        Community Member
                        Ok, here is the next thing to check...

                        1) In your preferences under File Handling & Clipboard is PDF checked?

                        2) Do you still get errors if you uncheck this option?

                        Shane
                        Adobe TS
                        • 9. Re: Can't save in Illustrator CS2
                          OK, here is what I was able to find with a quick test. I just had a file with placed images and also text error out, and then Adobe crashed when I tried to close out stuff in Task Manager, so I made a test file...
                          Placed Image: Worked with both .eps and .ai format.
                          Placed Image and text: Errored out on .ai, worked on .eps.
                          Just text: Errored out on .ai.

                          So it sounds like Illustrator doesn't like text. I mean it's something we can live without right? In this day and age who uses text in anything anyways?

                          (That was sarcasm...)
                          • 10. Re: Can't save in Illustrator CS2
                            LenHewitt Community Member
                            Mike,

                            Right, so does that happen regardless of what font is used for the text? Or is only with one or more specific fonts?
                            • 11. Re: Can't save in Illustrator CS2
                              Community Member
                              Hmmm, I'll play around a little and see wht I can come up with. For my quick test, I used the default font(Myriad Pro, I think.), and for my earlier issues, I know we had used two different Brush Script style fonts...
                              Each file only had one font in it though, so it's not a 'multiple fonts at a time issue'.
                              • 12. Re: Can't save in Illustrator CS2
                                Community Member
                                Hey Mike,

                                Can you send me an email with your phone number so I can give you a call? shtracy@adobe.com

                                Shane
                                Adobe TS
                                • 13. Re: Can't save in Illustrator CS2
                                  Anyone has an answer to this yet?
                                  • 14. Re: Can't save in Illustrator CS2
                                    hi all,

                                    i've read all those posts in these foruns since i have the same problem: can't save a single PDF in Illustrator CS2. It's odd since i used to save all my work in Illustrator 10, then CS but in CS2 i just can't. I've got the "unknow error" sometimes; if i try like, 3 times to save the same file then Illustrator just closes and i've got a Windows XP error message.

                                    My machine is a ACER Aspire 1692, with Windows XP SP2, 1GbRAM and ever since i got these machine i installled CS2 and the only problem is Illustrator. It's quite frustrating that now i've have return to ol' CS since i can't save PDF's (whith are crucial for me). Also i've tryed those workarounds and no luck. The way i see it it's not corrupted .AI files since those were made in Illustrator CS and still work. Also i can reproduce the "unknow error" very easily: just make a new file (RGB A4 file), type some text (any font) and try to save as a PDF ou an AI PDF compatible. it just doesn't work.

                                    sorry my faulty english but i'm not used to talk in that language =)

                                    //emanuel
                                    • 15. Re: Can't save in Illustrator CS2
                                      Community Member
                                      Hello everyone,

                                      Welcome to the New Year! Here is the update...

                                      So Adobe people have been off since 12/22 and just back today (officially). I am beginning to think more and more that this is a font issue. Perhaps with a font that can't be embedded, which is why turning off PDF Compatibility works.

                                      In order to verify that it would require some hard core font troubleshooting. I have one customer who is willing (Thanks Mike!) and the customer who was here in Seattle with a machine that had the problem is out of town for the holidays still.

                                      If you are willing to do some font troubleshooting please email me directly at shtracy@adobe.com. I will send instructions.

                                      Thanks!

                                      Shane
                                      Adobe Tech Support
                                      • 16. Re: Can't save in Illustrator CS2
                                        Community Member
                                        I saw this on another forum that Len is on....

                                        Try moving the entire Illustrator CS2 settings folder to the desktop and then launch Illustrator again and see if you still get the error.

                                        In the c:\Documents and Settings\~username\Application Data\Adobe folder move the Illustrator CS2 Settings folder to the desktop.

                                        If this works, please zip that folder and send it to me at aifiles@adobe.com.

                                        Thanks!

                                        Shane
                                        Adobe Tech Support
                                        • 17. Re: Can't save in Illustrator CS2
                                          Community Member
                                          hi all and happy new year!

                                          i've moved the Adobe Illustrator CS2 folder, but the same error appears. And now it's even worse because the toolbar misses some tools and some error boxes appear like:

                                          "Acrobat PDF file format is having difficulties. An internal error occurred while processing XMP metadata"

                                          and

                                          "Can't finnish previewing. There isn't enough memory. ID= -108"

                                          (after that the application crashes)

                                          the only way i can save a PDF is to make all the text in outline, which is very annoying in some heavy text-based illustrations.

                                          i think either it's a bug in the illustrator pdf algoritm or it's because that message when i try to save a file pdf compatible "only fonts with appropriate permission bits will be embedded." - how will illustrator know which of my fonts are free to use and which aren't?

                                          //emanuel
                                          • 18. Re: Can't save in Illustrator CS2
                                            LenHewitt Community Member
                                            >>how will illustrator know which of my fonts are free to use and which
                                            aren't?<<

                                            Because some fonts have a 'no-embed" tag within their metadata,
                                            Illustrator/Acrobat do know which fonts may be embedded and which may not.
                                            • 19. Re: Can't save in Illustrator CS2
                                              Community Member
                                              hum...i can try to create a pdf with a embedded free font, just to check the results.
                                              • 20. Re: Can't save in Illustrator CS2
                                                Community Member
                                                Emanual,

                                                If you removed the Illustrator CS2 Settings folder from the c:\Documents and Settings\~username\Application Data\Adobe folder it will be recreated on the next launch of Illustrator.

                                                If you are still getting the error then you probably have something more going on with Illustrator. I would suggest removing and reinstalling.

                                                Shane
                                                Adobe Tech Support
                                                • 21. Re: Can't save in Illustrator CS2
                                                  Community Member
                                                  I removed the AI settings folder and the problem is gone.
                                                  We were experiencing the same errors, in all examples discussed in this post.
                                                  Thanks for the help.
                                                  • 22. Re: Can't save in Illustrator CS2
                                                    Community Member
                                                    Tmeals

                                                    Did you save the folder? Could you send it to me at aifiles@adobe.com? if you compress it make sure to change the extension to .adobe otherwise our mail server will return it.

                                                    shane
                                                    Adobe TS
                                                    • 23. Re: Can't save in Illustrator CS2
                                                      Community Member
                                                      No I didn't save the file. However a coworker is having the same problem, when she returns from holiday I will be sure to send you a zip of her settings folder.
                                                      Regards
                                                      Terry
                                                      • 24. Re: Can't save in Illustrator CS2
                                                        I am experiencing this same problem, I have removed the Settings folder mentioned above without success, I still get error 108 when trying to save a particular file. Has any progress been made with this issue?
                                                        • 25. Re: Can't save in Illustrator CS2
                                                          Hello All,

                                                          I am having this same problem which is turning into a nightmare from a business perspective, We have created about 31 files which are all box designs, These files are quite large ranging from 15MB up to 200 MB, Everything works fine until I try to embed the linked Adobe Photoshop files in the illustrator artwork, they embed with no problems, when we try to save the file after embedding them, that is when we get the infamous ""an unknown error has occurred"

                                                          We have had our network engineers work on this and they have just about given up, they have been to every forum as well as dealing with Adobe and not one of the suggestions has worked.

                                                          This software is useless to us if we cannot get it to work properly and the time we are spending trying to troubleshoot this issue is costly to say the least.

                                                          Does anyone have any better ideas, other than the ones mentionned here?
                                                          • 26. Re: Can't save in Illustrator CS2
                                                            Community Member
                                                            Hi Don,

                                                            Are you able to reproduce the problem at will with the files?

                                                            Shane
                                                            Adobe TS
                                                            • 27. Re: Can't save in Illustrator CS2
                                                              Community Member
                                                              Hello Shane,

                                                              Sorry I wasn't able to reply yesterday, but I was unable to access this webpage yesterday afternoon.

                                                              Our corporate network engineers been trying to solve this problem for 2 days now, As I mentionned, there is no problem working with the files, We are only getting the problems when we try to embed the linked photoshop files into the illustrator artwork before we send them off to a commercial printer. They embed OK but when we try to save the file we get the error message. We tried to "Save As", and ALL the other recommendations we have found here and on the other forums on the web where this has become a big issue.

                                                              This is mission critical for us as we have put months of work into developing this artwork and it would be quite costly for us to have to rebuild them in another application.

                                                              I have talked to other graphic designers in my city and they are all having the same problems and most have given up?

                                                              As far as recreating this problem at will; We have the original files and they still open with no problem, it is only when we try the embedding that we get this error.

                                                              We also get this error when trying to save the files in an eps format.

                                                              As you can imagine this is becoming quite frustrating.

                                                              Regards

                                                              Don Labelle
                                                              • 28. Re: Can't save in Illustrator CS2
                                                                Community Member
                                                                Hello Shane,

                                                                We have come up with a band-aid solution to our problem;

                                                                Our problem was when we tried to embed linked photoshop files which were established using the file/place command into the illustrator artwork we got the unknown error message.

                                                                What we did was to delete all the linked Photoshop files that were contained in the illustrator file, we then opened up the Photoshop files and then dragged the image into illustrator which instead of creating a link actually embedded the psd graphic. When we did it this way the illustartor file saved with no errors.

                                                                The only drawbacks to this method is that it is time consuming and the illustrator file will get quite large in the design phase, but the bottom line is that it worked.

                                                                This may not help you in solving the programming issues that are causing this problem but hopefully this will help any others who may be currently experiencing the same issues

                                                                Don Labelle
                                                                Multimedia Director
                                                                Eagle Compressors
                                                                • 29. Re: Can't save in Illustrator CS2
                                                                  Community Member
                                                                  Hi all, glad to see this topic here...maybe finally I got solution!

                                                                  I am using CS. I also got the saving problem like everyone here. "An unknown error has occurred" when I tried to save my work as ai but it is ok if I saved the file as eps. The problems remains even I unchecked the "pdf compatible" option.

                                                                  Actually, before this problem appear, I got some export problem when I export my work to jpeg...."not enough memory". Besides,I got the the problem with saving, the error is because "the file is read-only". I got 10 files in total for the same project as I have to save as a new file every modification.

                                                                  And now, come to the worst, cannot save as ai.

                                                                  Please help.

                                                                  Thanks

                                                                  Kaffee
                                                                  • 30. Re: Can't save in Illustrator CS2
                                                                    Community Member
                                                                    Hi Kaffee,

                                                                    Do you have linked .psd files in your .ai files?

                                                                    Shane
                                                                    Adobe TS
                                                                    • 31. Re: Can't save in Illustrator CS2
                                                                      Community Member
                                                                      Dear Shane,

                                                                      Well, actually I have some projects that have linked psd file. But after I got the save problem with the message An unknown error occurred, I have tested to save the file with just text and the problem remains.

                                                                      Thanks

                                                                      Kaffee
                                                                      • 32. Re: Can't save in Illustrator CS2
                                                                        Community Member
                                                                        Hi Kaffee,

                                                                        Did you delete the transparency flattner presets settings yet?

                                                                        See linked below...

                                                                        http://www.adobe.com/support/techdocs/332690.html

                                                                        Shane
                                                                        Adobe TS
                                                                        • 33. Re: Can't save in Illustrator CS2
                                                                          Same Problem, newly installed CS2 and can not save files in PDF format. If a cure is found, please post.
                                                                          Thanks
                                                                          Lloyd Adams
                                                                          Nova Biomedical
                                                                          • 34. Re: Can't save in Illustrator CS2
                                                                            Community Member
                                                                            Dear Shane,

                                                                            I have followed the instructions and tried the solution 1 and 3. For solution 1, I have tried but the illustrator didnt create a transparency flattner presets file and it didnt work for the save problem. And for solution 3, no change and the problem remains.

                                                                            Thanks

                                                                            kaffee
                                                                            • 35. Re: Can't save in Illustrator CS2
                                                                              (Stephen_Fish) Community Member
                                                                              Kafee:

                                                                              Were you able to rename the Transparency Flattener Presets file with Illustrator shut down? It is a hidden file and you have to turn on Show Hidden Files in Explorer to be able to see it. steve
                                                                              • 36. Re: Can't save in Illustrator CS2
                                                                                Community Member
                                                                                Hello All,

                                                                                Just to let you know, the resolution stated in my previous posts does not work in every case, We have several other files that had the same setup. Adobe PSD Files linked to the Illustrator file. When we tried to embed these files in the manner stated in my previous posts, it actually crashed Windows XP. When we got the system going again and tried to reopen the Illustrator file they would not open, instead We got the offending character error message and the file is now corrupt.

                                                                                I hope that Adobe kicks out a patch for this soon, in the mean time we have decided to unistall the new versions and go back to the old version 10.

                                                                                If anyone else may have an alternate solution, please post it.

                                                                                Thanks

                                                                                Don
                                                                                • 37. Re: Can't save in Illustrator CS2
                                                                                  Community Member
                                                                                  hello,

                                                                                  same problem here, can't save in pdf.

                                                                                  - just create new file in Illustrator CS2
                                                                                  - put only one text in with Type tool ( Myriad font )
                                                                                  - "Save as" in AI or PDF file --> ERROR
                                                                                  - reload Illustrator
                                                                                  - create new file, put text in with Times New Roman font
                                                                                  - "Save as" --> file is saved but the error come later when i add new object like a line...

                                                                                  but this works with "Create PDF compatible file" option disabled.

                                                                                  have Windows XP Pro with SP2
                                                                                  ( Illustrator is really compatible with SP2 ?? )

                                                                                  please help !
                                                                                  thx
                                                                                  • 38. Re: Can't save in Illustrator CS2
                                                                                    Community Member
                                                                                    Dear Stephen,

                                                                                    I have tried to change the name of the Transparency Flattener Presets file and then shut down the illustrator, but no file was created and yeah I have set my computer to show all the files even the hidden file.

                                                                                    Kaffee
                                                                                    • 39. Re: Can't save in Illustrator CS2
                                                                                      (Stephen_Fish) Community Member
                                                                                      Kaffee:

                                                                                      The reason I posted was because my interpretation of what you wrote was not the correct procedure. Also, in your post just above there is confusion.

                                                                                      You state "I have tried to change the name of the Transparency Flattener Presets file and then shut down the illustrator, but no file was created.." This is not the correct procedure. Change the name (e.g. to Transparency Flattener Presets Old) while illustrator is shut down. Illustrator recreates the file when you start it up again and then you will have two, the old one and a new one.

                                                                                      I don't know if this will help your problem, but you have to do it correctly to find out. steve
                                                                                      1 2 3 Previous Next