14 Replies Latest reply: Sep 8, 2009 4:57 PM by stanking RSS

    Dummy: Illustrator.exe - Fatal Application Exit

    MT.Freelance Community Member
      Recently purchased and installed CS4 Web Premium.

      Launch Illustrator CS4
      Click Open on welcome Screen
      Illustrator Crashes with this error:

      Dummy:Illustrator.exe Fatal Application Exit
      The specified module could not be found. C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS4\4.0.1\VersionCue.DLL

      Windows Vista 64 SP1
      Existing Applications prior to Web Premium:
      * InDesign CS4 stand alone
      * Adobe Creative Suite 1 Premium

      Tried running in XP compatibility, never gets past load screen
      Tried running as Administrator, same error

      Tried running updates: 5 of the 8 available CS4 updated failed to install (none appeared to be associated with Illustrator, however).

      Anyone else encounter this or know of a solution?

      Dont' know why the error lists "Dummy: Illustrator.exe" nor why it is looking for version 4.0.1 of the VersionCue.dll. I located version 4.0.0 in a slightly different directory path.

      C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS4\Client\4.0.0\VersionCue.DLL

      I may try moving a copy into the expected location and see if that allows a launch.

      -mt