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1. Re: BLUE SCREEN OF DEATH
(Olav_Kvern) Feb 11, 2009 10:27 AM (in response to Bullitt667)Hi the Bullitt,
I have never gotten a Blue Screen of Death using any version of InDesign--or, for that matter, on XP. Ever. And I've never heard of anyone apart from you getting one, either. So I guess I'd say it's not "typical".
Thanks,
Ole -
2. Re: BLUE SCREEN OF DEATH
P Spier Feb 11, 2009 1:35 PM (in response to Bullitt667)BSOD is usually hardware or driver related. Are you using the latest version of your video driver? -
3. Re: BLUE SCREEN OF DEATH
Bullitt667 Feb 11, 2009 1:56 PM (in response to Bullitt667)All drivers are up to date. -
4. Re: BLUE SCREEN OF DEATH
P Spier Feb 11, 2009 2:10 PM (in response to Bullitt667)Like Ole, I've never seen an Adobe application related BSOD in all the years I've been using the software, so I strongly suspect the problem is somewhere in your system configuration.
Last week I saw my first BSOD caused by a malware infestation, though, something else I never knew was possible. -
5. Re: BLUE SCREEN OF DEATH
Bullitt667 Feb 13, 2009 7:54 AM (in response to Bullitt667)I've run spyware and virus scans. No problems detected. -
6. Re: BLUE SCREEN OF DEATH
John Mensinger Feb 13, 2009 8:55 AM (in response to Bullitt667)The days of software-induced BSOD are over.
Your power supply is overtaxed or you have a heat control problem. Fan intake(s) clear? -
7. Re: BLUE SCREEN OF DEATH
Bullitt667 Feb 13, 2009 9:18 AM (in response to Bullitt667)I find that very hard to believe. The airflow was completely cleaned in Nov. 2008. Very free airflow. And, what a coincidence that the BSOD appeared right after installing CS4. I don't accept the argument. -
8. Re: BLUE SCREEN OF DEATH
BobLevine Feb 13, 2009 9:20 AM (in response to Bullitt667)BSODs are caused by bad hardware, flakey drivers, and/or a bad
bios...not by programs.
Bob -
9. Re: BLUE SCREEN OF DEATH
John Mensinger Feb 13, 2009 10:05 AM (in response to Bullitt667)> And, what a coincidence that the BSOD appeared right after installing CS4. I don't accept the argument.
No argument. Just trying to help. If you've already concluded that installing CS4 caused the problem, you've addressed that, so compute merrily along using CS3. I know people who are still stringing along Photoshop 5, and getting their jobs done.
It's possible your BSOD came about as a result of installing CS4, but that would be because it exposed a hardware issue, rather than CS4 causing it directly. As has already been indicated, your experience is not typical. -
10. Re: BLUE SCREEN OF DEATH
Bullitt667 Feb 13, 2009 11:12 AM (in response to Bullitt667)John
I realize that it could have done something to the hardware. But it wasn't evident before nor after I restored to an earlier date. I am talking with Adobe via a bug report and trying to get them the system dump, but file is too large to email.
I'd like to upgrade to CS4 but don't want to die trying it. -
11. Re: BLUE SCREEN OF DEATH
luser47 Apr 16, 2009 12:07 AM (in response to Bullitt667)A BSOD doesn't have to be a hardware problem. I bought a new DELL and installed Adobe Acrobat on it and got a BSOD, but only on the second PDF opened. Turns out, the software is calling the GPU wrong. OK, so philosophically, you could say it is a hardware problem in that the particular hardware that the software expects and needs is totally absent from my machine, but I'd say that is a software problem since my graphics hardware is running fine.
The solution, perhaps this is true for other Adobe products beyond just Acrobat, is to disable the 2D GPU graphics acceleration.
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12. Re: BLUE SCREEN OF DEATH
Eugene Tyson Apr 16, 2009 12:53 AM (in response to Bullitt667)BSOD is random in my opinion.
I was watching some videos online yesterday with nothing open and it came up.
Run a chkdsk (you can find this in your help files)
You may want to get a reg cleaner (I use ccleaner and find it good).
Other than that - the BSOD has a mind of it's own and I've never been able to explain why or when it will happen.
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13. Re: BLUE SCREEN OF DEATH
luser47 Apr 21, 2009 9:48 PM (in response to Eugene Tyson)If by "random" you mean happening for an unknown reason (as opposed to happening for a known reason in response to a random input, such as a white noise generator or gamma ray sensor - I'll leave it to computer scientists to haggle over the distinction), I will agree that BSOD may happen many times in response to unknown reasons. However, in this instance, it is entirely predictable - I can make it happen every time, following a precise set of steps. Fortunately, I can also make it not happen following a slightly different set of steps, and therefore I was able to determine the cause - in this case. I speak nothing of other causes of BSODs.
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14. Re: BLUE SCREEN OF DEATH
BobLevine Apr 22, 2009 5:45 AM (in response to Eugene Tyson)I've said it before and I'll say it again. A program cannot crash the operating system.
You need to look at the drivers, the BIOS or perhaps some bad RAM. If you don't want to accept that then there's not much anyone can do to help.
Bob
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15. Re: BLUE SCREEN OF DEATH
luser47 Apr 22, 2009 11:49 PM (in response to BobLevine)I am sorry, Bob. You were right and I am mistaken. However, if anyone is experiencing BSODs at random times immediately after attempting to open a second PDF, go into Acrobat, make the change I suggested and that will cause Acrobat to fix your drivers, your BIOS and/or your RAM as needed to make the problem go away. At least that is what works for me and for others who have reported this solution for other versions of Acrobat.
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16. Re: BLUE SCREEN OF DEATH
P Spier Apr 23, 2009 4:02 AM (in response to luser47)I'm not sure what you mean by disable the second GPU, but as far as I know, it's Windows, not Acrobat that is calling the video hardware, and it sounds like the driver you are using is not correct. That wouldn't surprise me if you bought a Dell with an upgraded video card. The unit I bought for my wife a few months ago BSODed the second time it booted because the video driver for the ATI card wasn't installed. I had to boot to safe mode and install it myself from the disk.
Peter



