18 Replies Latest reply: Apr 28, 2009 3:21 PM by theagency RSS

    6.0.1 Update  Failed to Install

    MT.Freelance Community Member
      Has anyone else encountered this issue?

      My system:
      * Vista 64 Home Premium SP1
      * Single user/admin

      My Adobe Apps:
      * CS4 InDesign (6.0.0) Stand Alone (not part of a collection)
      * CS4 Web Premium

      Update process:
      * Download manual patch for 6.0.1
      * Extract from ZIP
      * Disable Anti-Virus
      * Run Setup

      Results:
      * InDesign 6.0.1 update "failed to install".

      Attempted resolution:
      * Disable UAC - no change
      * Safe Mode - no change
      * Download the update again in case it was corrupted - no change

      The Photoshop 11.0.1 update, part of the Web Premium collection, worked by using the exact same update process that failed for InDesign 6.0.1.

      Any suggestions?

      -mt
        • 1. Re: 6.0.1 Update  Failed to Install
          P Spier CommunityMVP
          Wade through this thread:
          http://www.adobeforums.com/webx?128@@.59b77897

          I think towards the end they've finally nailed down the cause and a potential workaround.

          Peter
          • 2. Re: 6.0.1 Update  Failed to Install
            Matthew Laun Employee Hosts
            The InDesign 6.0.1 update is not known to be affected by the issue documented in the thread that Peter references. However, it could have the same root cause, in which case, I'd very much like to know about it.

            Please check to see if you can view the contents of this NTFS junction (a kind of symbolic link, or shortcut):
            C:\ProgramData\Application Data

            If the answer is yes, then it's possible that your ID 6.0.1 update is failing for the same reason. Please feel free to contact me directly if this is what you see, as I'd like to work with you to solve the problem, and communicate the broader scope to the relevant development teams hear at Adobe.

            Sincerely,
            Matthew
            • 3. Re: 6.0.1 Update  Failed to Install
              MT.Freelance Community Member
              Thanks Matthew. I was able to see the indicated location.

              Email sent to continue discussion offline.

              -mt
              • 4. Re: 6.0.1 Update  Failed to Install
                P Spier CommunityMVP
                If this gets resolved, it would be great if you came back and posted the solution for other users.

                Thanks,

                Peter
                • 5. Re: 6.0.1 Update  Failed to Install
                  Matthew Laun Employee Hosts
                  Sure thing Peter.
                  • 6. Re: 6.0.1 Update  Failed to Install
                    Per Berntsen Community Member
                    The same thing happened to me - "failed to install" - but I'm using XP SP3. Makes no difference if I do a manual update. I should mention here that I did a succesful update on another computer running XP SP3. I have also updated Photoshop to 11.01 on both machines without any problems.
                    • 7. Re: 6.0.1 Update  Failed to Install
                      Matthew Laun Employee Hosts
                      Per,
                      The failure mode you're describing sounds like the updater is not finding the files in the expected state. It could be that simply running the installer and asking it to do a "repair" on InDesign would be enough to right things, and enable the update to run with success. However, I am meeting with a customer this evening to observe the failure on their system, and might get information from that which can help you and others. More early next week...

                      Matthew
                      • 8. Re: 6.0.1 Update  Failed to Install
                        Per Berntsen Community Member
                        Matthew,
                        There is no option for doing a repair install, so I installed 6.0 on top of my existing installation, then ran the 6.01 update, which failed.

                        >the updater is not finding the files in the expected state

                        I have added an empty folder in Program Files\Adobe\Adobe Indesign CS4 called "noallcaps", which stops panel titles appearing in all caps.
                        Could that have anything to do with it?
                        • 9. Re: 6.0.1 Update  Failed to Install
                          Per Berntsen Community Member
                          Matthew,
                          I deleted the noallcaps folder, and the update installed. Then I put the noallcaps folder back, and got my panel labels the way I want them.

                          However, the update does not solve my interface problems, could you please take look at this thread?
                          http://www.adobeforums.com/webx/.59b80b74/1
                          • 10. Re: 6.0.1 Update  Failed to Install
                            Matthew Laun Employee Hosts
                            Per,
                            Thanks for the tip about the noallcaps. I'll test that myself, and add it to the doc I'm creating for troubleshooting ID 6.0.1 updates.

                            Regarding the interface issue you have on the other thread, please see my recent post there:
                            http://www.adobeforums.com/webx/.59b80b74/1?@@
                            • 11. Re: 6.0.1 Update  Failed to Install
                              Per Berntsen Community Member
                              Matthew,
                              I just realized (from looking at the screen shots in the other post) that the update on the other machine succeded even if the noallcaps folder was present. These two computers are very similar, but the other one is not running any antivirus or firewall software. Don't know if that's the reason, though.
                              • 12. Re: 6.0.1 Update  Failed to Install
                                Matthew Laun Employee Hosts
                                Yes, I just finished my test with the noallcaps in place and it worked fine.

                                What I found from working with Michael Trout last Friday was that his update was failing because one of the InDesign support files that the updater was going to replace was missing. We found it in the C:\ProgramData folder, which is where such files are held temporarily during the update. We restored the file and then the update worked fine. So I suspect the quick solution is to...

                                1) Open the [Product name][version][date].log.gz file that corresponds to the product you're updating. If ID is installed as part of the suite, this might appear as the Suite log file. Look at the most recent if you have more than one. Look at the end of the file and work your way up.
                                2) Find any errors that read like this: "Unable to locate file to patch at "C:\[...]"
                                3) Look for that file in C:\ProgramData and move it to the location mentioned in the log.
                                4) Repeat for any additional "Unable to locate..." errors in the log for that last update session.

                                The reason for the initial failure is going to require some help from the installer dev team to analyze the log I gathered from that first failure.

                                This will all be made into a public tech doc in the near future.

                                Matt
                                • 13. Re: 6.0.1 Update  Failed to Install
                                  MT.Freelance Community Member
                                  Thanks, again, for the assistance, Matt.

                                  -mt
                                  • 14. Re: 6.0.1 Update  Failed to Install
                                    Community Member

                                    I have been trying to update to 6.0.1 for weeks.  No success.  I found the log.gz file as you suggested and opened in wordpad but the file is either encrypted or corrupt.  The date and time of the file is when i originally installed InDesign.  Nothing has been added either today or on previous attempts to update.

                                     

                                    I have tried to attach the file but as it's not on your list of allowed types it may not come with the message, so here is a sample:

                                    _, ðÓ\_måú|ƒzx ¨‡Ò2jneÀž  ¹.Ä

                                    I¶\K¦ˆÜYTó ºZo ¯-d px �‡²2° yŒÊk Ž 0£*• äQ¤¢gOß úAê_ÌüO³ÖÛ°: ä $# G2?¿~þ ôÕ ì

                                    ȈF®¸êÒY¦‰… J[€Œ x$$Tœ¤âQ!FzD5µ} ~ú ¾'Q cx± q¡[²ÑíUø<œÍAµí…sn Ö¶ÃùKÔ‚ »øã&¼lMÂôöe
                                    Ú|™^{^

                                    í§&#127;bÂh‡ôh»£»ºÍ˜I¬F]Þîô»¬7@ *D÷_Ÿð ú„>}[¼ÚÜÑq&#127;" E×ìÂ{Çô´q´Fæ DšC /¯ú¯ËëÿÛòfn^þçâ¥Bö¼;•dø¯{Ó¿|)ÚJ5%– }}3oõÈ!}ï*̪ÇÀ
                                    èþëp–^‰vÍlèÎæ7v—¼
                                    U°CUA*U\¿ ¼ÿعêß·T ÆBÖ 3HŸª@ Ó &#157;‹±37aÝÇZ ½&#143;ï®z
                                    ]&#144;]£X

                                    &#144;×<ÀÍËÒ]c[MÒòYäÃ#¨ wHlyT5ŽÃâ•  Öâ8ð&#141;Øv- h}g%Ž  \W‶ö×áXýÐý* ðùƒ58ÒÏoUà€ ¶êoT?ppõ&#141;U÷‡ Ô8V¡hÙþAå4Žnü8Cl¢œÆ1/‹U-µ4-^m&#143;ª¥Q Óº:!Óú HAþ [ÿƒ ä R&#144;ÿ5tëkΌٺ ÆS‹l¬ø&#141;ŽpÂoÇ› ÎZ&#143;áOÓÐòãQxy"ó|P˜Šãé b¦ûò~\¹ï6K¤ «¿AHˆ;@)n8I }ÃQ  ¾Av oÆßž?»þ2þ¶@8ŸCÖÂOG§·F÷ã@ Ãt~öüÙâÏc ±úí&#157;CÀtýÖæ´ ,ɸÚ

                                    \^b°"õ÷ß‚Z®êÕ^‹&#0;

                                     

                                    Your advice would be appreciated.

                                     

                                    Anne

                                    • 15. Re: 6.0.1 Update  Failed to Install
                                      MT.Freelance Community Member

                                      The log files are compressed to save space. Google for "gz archive" and you can find utilities to extract the text file.

                                      • 16. Re: 6.0.1 Update  Failed to Install
                                        Community Member

                                        mt

                                        Thanks for the advice, what a dummy I was not to think of that!

                                        I've been able to extract the file, but as I suspected, there was no new data from the recent update attempts.

                                         

                                        Back to the drawing board.

                                         

                                        Anne

                                        • 17. Re: 6.0.1 Update  Failed to Install
                                          Community Member

                                          Matthew,

                                           

                                          I am having the same problem as everyone else with this issue.  The problem is, I am not as technically advanced as I need to be in order to make this correction.  I have read over your post several times, and I can't seem to locate the "log.gz" file.  As a matter of fact, I have search the C: drive, and I can't even find a directory named ProgramData Folder.  Am I missing something here?  Are these files to be found in my adobe CS4 Indesign folder?

                                           

                                          Sorry to be a pain,

                                           

                                          Thanks for any help you can provide,

                                           

                                          Rick

                                          • 18. Re: 6.0.1 Update  Failed to Install
                                            theagency Community Member

                                            Auto update keeps telling me there is an InDesign update ready to install and when I tell it to go ahead and install it fails. I have looked through this thread and have tried various suggestions and yet no joy.

                                             

                                            The update file is AdobeInDesign6_0_1.zipon an XP SP3 machine.

                                             

                                            Would be great if Adobe could solve this vexing problem.