Manage Queues doesn't work

[Former Community Member]

I have a turnkey installation with patch 1b and am attempting to use the Manage Queues facility to share a users ToDo list. According to the documentation the user who has been granted access to the queue will see any tasks that are subsequently assigned - this is, however, not happening. When I logon as the user who has been granted share access I see the To Do list, but it contains no tasks - even though new tasks have been assigned. Can anyone tell me why this would not work as per the documentation?

[Former Community Member]

In your process, select the user service operation, the click the Task Access Control List (ACL) editor, then click "Add ACL for shared Queue". This setting must be selected as a way to add security measures.

[Former Community Member]

I tried this but it still doesn't work. Here's what I did:



1. I used workbench to select the assignment step where the queue sharing will occur.

2. I selected the "Task ACLs" tab.

3. I selected the <default ACL> in the "User List" and then clicked on the "Add ACL for shared Queue".

4. I then tested by creating another task that gets assigned via this workflow step. I logged in as the user who I've granted access to the queue via the "Manage Queues" facility. Unfortunately I still don't see any tasks in the queue.



I looked at the documentation available in the help facility and it doesn't make it clear whether I need to do anything else... i.e. do I need to explicitly add each user that I want to have shared access to the "User List" before adding the "ACL for shared queue" to each one - I hope this isn't required - but please clarify.

[Former Community Member]

Sorry, I made a mistake in selecting the user to whome that task is assigned - I actually does work! Thanks for your help.