• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

RoboH Import Problem

New Here ,
Jun 22, 2006 Jun 22, 2006

Copy link to clipboard

Copied

Hello all,

This is a new issue and just recently started on a machine that I have been using RoboHelp on for about 6 months now.

RoboHelp v9.22 Build 566 that has be service packed.
Windows XP
Microsoft Office 2003

When I go to:
File \ Import \ Word document and select the word doc,

I receive the following message:

Unable to create HTML document. The current installation of Microsoft Word does not support the HTML format. Check you isntall options to see if it was left out.

As far as I know nothing has changed in my environment with Office.

Any Ideas?

Thanks,
James

Views

228

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 22, 2006 Jun 22, 2006

Copy link to clipboard

Copied

Welcome to the forum.

RoboHelp X5 is the first version to support Word 2003. You need to downgrade to Word XP. That will also require you to uninstall and reinstall RoboHelp.

Could upgrading be an option?

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 22, 2006 Jun 22, 2006

Copy link to clipboard

Copied

Ah, I need to downgrade Office 2003 to Office 2000. Ok this is possible. What intrestes me is that it has worked in the past and I knew that there were some incompatibilites with my version of Robo and the Office suite.

I appreaciate your quick response.

James

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 22, 2006 Jun 22, 2006

Copy link to clipboard

Copied

It's like breaking the speed limit, you don't get caught every time but that doesn't make it correct.

Word XP is OK, you don't need to go all the way back to 2000.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 22, 2006 Jun 22, 2006

Copy link to clipboard

Copied

LATEST
Great. It is all working now.

Thanks again,
James

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp