RH HTML Index - Incorrect Keyword and Subkeyword Pairing

[AllanSage]

We encountered an indexing issue with our HTML help chm output using RH5. In two instances, the subkeywords under one keyword were appearing under the previous keyword.

For example, we had set up the keywords and subkeywords as follows (in both instances):
KEYWORD1
-Subkeyword1A
-Subkeyword1B
KEYWORD2
-Subkeyword2A
-Subkeyword2B

In the compiled chm, the index appeared as follows:
KEYWORD1
-Subkeyword1A
-Subkeyword1B
-Subkeyword2A
-Subkeyword2B

note: KEYWORD2 was missing altogether.

When looking at the Index tab in RoboHelp, we realized that we had unused subkeywords that were under KEYWORD1 and KEYWORD2. In both instances, we decided to keep the keywords unlinked and remove only the unlinked subkeywords. This resolved the issue for one set of keywords/subkeywords, but not the other. For the other set, we had to also link the keyword to resolve the issue.

I was wondering if anyone else has had similar experiences, and how they went about fixing this issue.

[Mad_Greg]

Hi, see my new thread which seems to address the same problem, and a few more.

Greger Nässén