1 2 Previous Next 48 Replies Latest reply: Nov 14, 2008 8:57 PM by Ramón G Castañeda RSS

    CS4 Crashes

    NotInUse Community Member
      I'm experiencing a great many application crashes with PhotoshopCS4. Much more so than I've ever experienced with any application.

      I've performed all maintenance short of an archive and install of the OS. This has included general permission repair, testing another user, reinstalling the application, deleting preferences, etc. Yet these crashes continue to occur.

      I'm posting the crashed thread below in the hopes that someone may have an insight as to why Photoshop CS4x is so unstable here.

      Could it possibly be due to the AllowOldGPU plug in which I had to install to get PS to see both my video cards?

      Thanks
        • 1. Re: CS4 Crashes
          NotInUse Community Member
          Crashed Thred:<br /><br />Thread 0 Crashed:<br />0   com.apple.CoreText                 0x9301c4d0 TRun::TRun(TCFBase<TGlyphStorage>*, CFRange, __CFDictionary const*) + 162<br />1   com.apple.CoreText                 0x92ff8f68 TGlyphEncoder::EncodeChars(CFRange, __CFDictionary const*) + 98<br />2   com.apple.CoreText                 0x92ff8baa TTypesetterAttrString::Initialize() + 232<br />3   com.apple.CoreText                 0x92ff891b CTLineCreateWithAttributedString + 61<br />4   com.apple.HIToolbox                0x9063aa84 TCoreTextEngine::LayoutSingleLine(THIThemeTextInfo*, float) + 38<br />5   com.apple.HIToolbox                0x9063a9d8 TCoreTextEngine::Layout(THIThemeTextInfo*, float, float, TextLayoutType) + 56<br />6   com.apple.HIToolbox                0x9063a71e TCoreTextEngine::GetThemeTextDimensions(float, THIThemeTextInfo*, float*, float*, float*) + 50<br />7   com.apple.HIToolbox                0x906395ae DataEngine::GetTextDimensions(void const*, float, HIThemeTextInfo*, float*, float*, float*) + 346<br />8   com.apple.HIToolbox                0x90639410 HIThemeGetTextDimensions + 202<br />9   com.apple.HIToolbox                0x90671af6 GetThemeTextDimensions + 200<br />10  com.adobe.Photoshop                0x00a4fbb8 0x1000 + 10808248<br />11  com.adobe.Photoshop                0x00a4ff0e 0x1000 + 10809102<br />12  com.adobe.Photoshop                0x000cd496 0x1000 + 836758<br />13  com.adobe.Photoshop                0x00488b41 0x1000 + 4750145<br />14  com.adobe.Photoshop                0x0042ad6a 0x1000 + 4365674<br />15  com.adobe.Photoshop                0x002fd61c 0x1000 + 3130908<br />16  com.adobe.Photoshop                0x002fd843 0x1000 + 3131459<br />17  com.adobe.Photoshop                0x000ce08b 0x1000 + 839819<br />18  com.adobe.Photoshop                0x000d2d82 0x1000 + 859522<br />19  com.adobe.Photoshop                0x000d2f8b 0x1000 + 860043<br />20  com.adobe.Photoshop                0x000d2f8b 0x1000 + 860043<br />21  com.adobe.Photoshop                0x002fcc9b 0x1000 + 3128475<br />22  com.adobe.Photoshop                0x002fd61c 0x1000 + 3130908<br />23  com.adobe.Photoshop                0x002fd843 0x1000 + 3131459<br />24  com.adobe.Photoshop                0x000ce08b 0x1000 + 839819<br />25  com.adobe.Photoshop                0x000d2d82 0x1000 + 859522<br />26  com.adobe.Photoshop                0x000d2f8b 0x1000 + 860043<br />27  com.adobe.Photoshop                0x000d2f8b 0x1000 + 860043<br />28  com.adobe.Photoshop                0x000d9dd5 0x1000 + 888277<br />29  com.adobe.Photoshop                0x000c9fc9 0x1000 + 823241<br />30  com.adobe.Photoshop                0x000d6158 0x1000 + 872792<br />31  com.apple.HIToolbox                0x9061b303 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181<br />32  com.apple.HIToolbox                0x9061a73d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405<br />33  com.apple.HIToolbox                0x9061a5a2 SendEventToEventTargetWithOptions + 58<br />34  com.apple.HIToolbox                0x90648f14 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356<br />35  com.apple.HIToolbox                0x9061b6bc DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134<br />36  com.apple.HIToolbox                0x9061a73d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405<br />37  com.apple.HIToolbox                0x90637092 SendEventToEventTarget + 52<br />38  com.apple.HIToolbox                0x906a3c60 ToolboxEventDispatcher + 86<br />39  com.apple.HIToolbox                0x906f6d40 GetOrPeekEvent + 399<br />40  com.apple.HIToolbox                0x906f6a0a GetNextEventMatchingMask + 170<br />41  com.apple.HIToolbox                0x906f6826 WNEInternal + 151<br />42  com.apple.HIToolbox                0x906f6785 WaitNextEvent + 54<br />43  com.adobe.Photoshop                0x00061b72 0x1000 + 396146<br />44  com.adobe.Photoshop                0x0067174f 0x1000 + 6752079<br />45  com.adobe.Photoshop                0x000638c6 0x1000 + 403654<br />46  com.adobe.Photoshop                0x00064124 0x1000 + 405796<br />47  com.adobe.Photoshop                0x000642b3 0x1000 + 406195<br />48  com.adobe.Photoshop                0x0006260f 0x1000 + 398863<br />49  com.adobe.Photoshop                0x00220a8a 0x1000 + 2226826<br />50  com.adobe.Photoshop                0x00220b16 0x1000 + 2226966<br />51  com.adobe.Photoshop                0x00003cf2 0x1000 + 11506<br />52  com.adobe.Photoshop                0x00003c19 0x1000 + 11289<br /><br />Thread 0 crashed with X86 Thread State (32-bit):<br />  eax: 0x000000a8  ebx: 0x9301c439  ecx: 0xf58ade30  edx: 0xf58ade70<br />  edi: 0x0000000b  esi: 0x0000000c  ebp: 0xbfffd218  esp: 0xbfffd1e0<br />   ss: 0x0000001f  efl: 0x00010286  eip: 0x9301c4d0   cs: 0x00000017<br />   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037<br />  cr2: 0x000000a8
          • 2. Re: CS4 Crashes
            Chris Cox Adobe Employee
            Scott - that crash is pretty deep inside OS code.

            Yes, it could be due to using the OLDGPU plugin - trying to make your driver do things it is not supposed to do.

            If you use that plugin, you are taking a huge risk. You should not be relying on that plugin at all.
            • 3. Re: CS4 Crashes
              NotInUse Community Member
              Thanks Chris,

              I knew there were risks with the plug in. I did read the doc :)

              the issue is though, without the plug in my nVidia 8800 card isn't seen at all and GL is not available. I think related to a problem with two, different, video cards being installed.

              Seems I'm going to have to choose... GL, no GL, remove a video card, or continue to use PSCS3.
              • 4. Re: CS4 Crashes
                Chris Cox Adobe Employee
                Or contact Apple and ask why 2 supported cards don't work when installed together.
                • 5. Re: CS4 Crashes
                  NotInUse Community Member
                  Good point.

                  I'm not pointing fingers, please don't take it that way. i know my set up is far from standard. I'm sure given 6 months it'll work fine.
                  • 6. Re: CS4 Crashes
                    Community Member
                    >>contact Apple and ask why 2 supported cards don't work when installed together.

                    Actually good advice if you have warranty left Apple looked into my repeatable CS3 ACR/Bridge/Photoshop crashes and were able to say the stock hardware and operating system was good, so they might have a clue if their video cards are bringing PS down...
                    • 7. Re: CS4 Crashes
                      Wade S Zimmerman Community Member
                      You have the wrong card i would say you either have a newer Intel or you have a newer card.

                      You have to have as i said the one that Apple has Manufactured for the original MacPro.

                      As I mentioned already you can get the card cheaper but it is of no use.

                      And if you paid less then I did then you did not buy the proper card. It cost $279.00 plus tax.

                      BTW PS CS 4 does not crash here at all no matter what and the 8800 is clearly read and is shown to support Open GL and all functions as it should.
                      • 8. Re: CS4 Crashes
                        NotInUse Community Member
                        Wade,

                        Please, I have to correct card. Purchased from Apple directly for my model, based on the serial number. The incorrect card wouldn't even be seen due to the lack of PCI Express 2.0. It's astounding to me how you always assume you know exactly what everyone else should do. Even in spite of the fact you don't have any experience in the matter.

                        If you don't have an 8800 and a 7300 installed you can't compare your system to mine. Install both and plug in three monitors. Then your posts on this matter may have a little weight. Simply spouting off that I'm wrong is not helpful. This ain't my first rodeo.

                        For others... my plan of attack..... Reinstall OS10.5.0 from scratch and the Adobe Design Premium CS4 on a separate partition tomorrow and test. If it's still as unstable as it has been today, I'll call Apple.
                        • 9. Re: CS4 Crashes
                          Wade S Zimmerman Community Member
                          Oh I see I apologize, whether they are right or not Tekserve said you can't do it. I was thinking the same thing.

                          That was wht gthey said in relation to the 8800.

                          I will be looking at your situation and it might decide for me if I should finally install my Black Magic card?
                          • 10. Re: CS4 Crashes
                            NotInUse Community Member
                            Further confirmation.

                            Found a thread at Apple related to the same issues I've been having. That user had the ATI card and a 7300 card installed and was reportedly experiencing very similar issues as I've seen. He posted that he removed the 7300 and everything is solid and as it should be.

                            I'll call Apple and complain, then possibly remove my secondary card for a bit and learn to live with only two monitors until Apple addresses the issue.
                            • 11. Re: CS4 Crashes
                              Ann Shelbourne Community Member
                              Scott:

                              The Adobe TechNote on suitable cards for CS4 specifically mentions difficulties with the 7300 cards and that they have had to make Advanced Drawing unavailable to users of the 7300.

                              If you need three monitors, you probably need to try using a second 8800 instead of the 7300?
                              • 12. Re: CS4 Crashes
                                NotInUse Community Member
                                That doesn't appear to be the issue Anne. Although I did think of it. The 7300 card is only driving the third monitor now. Photoshop never uses that monitor. Photoshop is restricted to the two monitors driven by the 8800.

                                In addition, when I had 2-7300s installed I didn't experience ANYTHING like the instability that now exists. After searching and reading a few more forums it seems fairly clear that the issue is multiple cards that aren't identical.

                                I'm confident that the issues would go away if I purchased a second 8800 card. But, honestly, why spend the $300 just to drive my third monitor?

                                I sent about 15 crash reports to Apple yesterday. I'll continue to send reports while using CS3 and carefully using CS4 until Apple releases an update. If it gets just unlivable, I'll pull the 7300 card and deal without the 3rd monitor for a bit.
                                • 13. Re: CS4 Crashes
                                  Community Member
                                  >> I sent about 15 crash reports to Apple yesterday

                                  the cool thing about that if you get their attention (like I did with Apple Care, Case Number) they can call up all those reports with your serial number
                                  • 14. Re: CS4 Crashes
                                    NotInUse Community Member
                                    And those were just the ones I clicked "send" on :)

                                    Most often crashes occur when creating a new layer, duplicating a layer, or adjusting Layer styles.
                                    • 15. Re: CS4 Crashes
                                      Ann Shelbourne Community Member
                                      Is the 7300 card still installed?
                                      • 16. Re: CS4 Crashes
                                        Community Member
                                        I am getting a lot of crashes too. Got 6600 card, no extra plug-ins. Thanks Adobe for shipping yet another unfinished product!
                                        • 17. Re: CS4 Crashes
                                          NotInUse Community Member
                                          >Is the 7300 card still installed?

                                          Yes but so is an 8800 card. I haven't resolved myself to removing the 7300 yet. I have 3 monitors because I use 3 monitors so I'm hesitant to give that up. I did pull the 7300 and test. With only the 8800 installed everything runs wonderfully.

                                          >I am getting a lot of crashes too. Got 6600 card, no extra plug-ins. Thanks Adobe for shipping yet another unfinished product!

                                          Please read the thread. My issues are Apple's problem. Not due to Photoshop. Photoshop CS4 runs EXCEPTIONALLY well on my MacBookPro. It's merely the two video cards in the MacPro that cause an issue. With matching video cards or one video card the MacPro runs Photoshop CS4 wonderfully.
                                          • 18. Re: CS4 Crashes
                                            Community Member
                                            >> Thanks Adobe for shipping yet another unfinished product!

                                            oh, that's low...you expect anything as large and complicated as CS4 to be flawless on its first release
                                            • 19. Re: CS4 Crashes
                                              F vd Geest (WA Veghel) Community Member
                                              >Issues seem to be Apple's problem when two cards that are not identical are installed.

                                              Ah, indeed that is the case with me, a NVIDIA and an ATI card!
                                              • 20. Re: CS4 Crashes
                                                Community Member
                                                >I am getting a lot of crashes too. Got 6600 card, no extra plug-ins. Thanks Adobe for shipping yet another unfinished product!

                                                then you have other issues. I ran CS4 with 6600 for about 8 months with no crashes
                                                • 21. Re: CS4 Crashes
                                                  Community Member
                                                  >I am getting a lot of crashes too. Got 6600 card, no extra plug-ins. Thanks Adobe for shipping yet another unfinished product!

                                                  >then you have other issues. I ran CS4 with 6600 for about 8 months with no crashes

                                                  nothing crashes. CS3 does not crash. it is PsCS4 only
                                                  HOW can you have CS4 for 8 months?
                                                  • 22. Re: CS4 Crashes
                                                    Wade S Zimmerman Community Member
                                                    He can't answer that question. You have to take his word for it.
                                                    • 23. Re: CS4 Crashes
                                                      Community Member
                                                      Well if he was using it for 8 months it was still the the final copy. And maybe Ps didn't take something that is on my system into account. I love Ps. Just want it to work. Sending those crash reports to Apple and Adobe. Maybe they'll help.
                                                      • 24. Re: CS4 Crashes
                                                        Ramón G Castañeda Community Member
                                                        Buko and Ann have the advantage of running CS4 on PPC machines under 10.4.11.

                                                        >Sending those crash reports to Apple and Adobe. Maybe they'll help.

                                                        They will help, to the extent Apple forwards them to Adobe.
                                                        • 25. Re: CS4 Crashes
                                                          Community Member
                                                          >They will help, to the extent Apple forwards them to Adobe.

                                                          When Ps crashes both Apple and Adobe feedback boxes come up.

                                                          >Buko and Ann have the advantage of running CS4 on PPC machines under 10.4.11

                                                          Really? You guys are running 10.4.11?
                                                          • 26. Re: CS4 Crashes
                                                            Community Member
                                                            Scott-
                                                            I think your only option is a second 8800.

                                                            Everything Ive read suggests it's NEVER been advisable to run two different makes of GPUs in Mac Pros. Notice you can't configure it this way when buying a new machine. I think you'll be waiting a LONG time if you wait for a 'fix' from Apple. (As in it won't happen.)

                                                            -phil
                                                            • 27. Re: CS4 Crashes
                                                              Community Member
                                                              >> Sending those crash reports to... Adobe. Maybe they'll help.

                                                              i wouldn't count on adobe for much help with crash logs...i still can't get cs3 stable in my particular workflow...i've sent adobe close to 15 crash logs...just sent them another one today...they all end in the same line just before "crash"...it seems adobe has moved on to cs4 before finishing cs3...at least you would think 15 crash logs that all end with the same line would offer a clue, but apparently not...
                                                              • 28. Re: CS4 Crashes
                                                                Wade S Zimmerman Community Member
                                                                HEAD

                                                                Is it possibly that you have different software and Fonts installed on your Mac? Could it be that you have a conflict that Buko does not have issues with on his Mac as well?

                                                                Could you possibly be having hardware problems?

                                                                Of course it is possible that you have stumbled on issues that simply he has not encountered,
                                                                but then one might have to pinpoint the problem to make it possible for Adobe to address the issue(s).

                                                                Are there repeatable stePs that can be taken to reproduce these crashes/
                                                                • 29. Re: CS4 Crashes
                                                                  Community Member
                                                                  Clean machine. No Extra fonts. Crashes a lot when saving. No other apps crash, including CS3. Have not looked at the crash reports closely, working on a project. And yes still sticking with CS4! (Ran CS3 for about 8 hrs - no crash)
                                                                  • 30. Re: CS4 Crashes
                                                                    Ramón G Castañeda Community Member
                                                                    Yes, we're running 10.4.11 on non-Intel machines (Buko, Ann and I). I don't have CS4 yet, but I'm not going anywhere near Leopard, ever.
                                                                    • 31. Re: CS4 Crashes
                                                                      Community Member
                                                                      Been happy with Leopard. So are you waiting till Snow Leopard?
                                                                      • 32. Re: CS4 Crashes
                                                                        Ramón G Castañeda Community Member
                                                                        Nope. I'm done paying Apple taxes.
                                                                        • 33. Re: CS4 Crashes
                                                                          Ramón G Castañeda Community Member
                                                                          Among other things, Epson will not be updating their Drivers for my 2200 printer for Leopard. Leopard has no Classic environment. I have no use for any of the Leopard features like Spaces or Time Machine.
                                                                          • 34. Re: CS4 Crashes
                                                                            Community Member
                                                                            Going to windows?
                                                                            • 35. Re: CS4 Crashes
                                                                              Ramón G Castañeda Community Member
                                                                              Never! Not with Adobe software.

                                                                              I'm just most satisfied with my current setup.
                                                                              • 36. Re: CS4 Crashes
                                                                                NotInUse Community Member
                                                                                Well I bit the bullet and purchased another 8800 card. So I will then be running identical cards again. We'll see how that works tomorrow.

                                                                                Anyone in the market for an nVidia 7300GT card cheap?
                                                                                • 37. Re: CS4 Crashes
                                                                                  Community Member
                                                                                  I've been seeing a number of freezes in CS4 too. Have to force-quit after waiting 30 minutes to twelve hours for response maybe a dozen times each week. I'm on the 8800GT but I haven't tried disabling fonts yet (all I have are the ones that came from Apple and the ones that came on the CS4 distribution).

                                                                                  I've been sending my reports in to Apple, but I haven't seen the Adobe crash reporter come up in at least a week. Is it possible I accidentally disabled it? Is there a way to reenable it? I guess really my question is: if I have disabled it by accident, how do I go about reenabling the crash reporter?
                                                                                  • 38. Re: CS4 Crashes
                                                                                    NotInUse Community Member
                                                                                    Steven, are you running just one 8800 or multiple cards? My issues are related to multiple graphics cards and, as Chris so kindly posted, it seems the crashes are at the OS level so the Adobe crash reporter never gets called.
                                                                                    • 39. Re: CS4 Crashes
                                                                                      Community Member
                                                                                      >> it seems the crashes are at the OS level so the Adobe crash reporter never gets called.

                                                                                      If that's a correct theory, is what you are saying, if the Apple crash reporter gets called it's an Apple problem, if the Adobe crash reporter gets called up it's an Adobe problem?
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