I am using RoboHelp 9 and have created several help files.
For some odd reason I have enountered blank popups.
Previously all the pop-ups were fine i.e. they could be
viewed on all the PC's in our office. Up until today, on 3 other
machines the pop-ups in the CHM file's are blank, but on my PC it
is fine. All PC's are using windows XP with SP2 (including my PC).
Hi schew01 and welcome to the RH community.
Have anything changed on these PCs that hasn't on your PC
(e.g. windows updates? I'm assuming that you haven't changed the
CHM at all? Also are there other PCs apart from yours that are OK
or are you the only one where it works?
The CHM file hasn't been changed. As far as I know nothing
has changed on these PC's. Out of the 6 machines I tested on, the
popups worked on 3, but did not work on the other 3.
As for the window updates, we all have this option turned on
to update & install automatically.
We are all scratching our heads here. Any help would be much
appreciated.
Try checking the setting in Internet Explorer for any
anomolies between the PCs - particularly in the area of ActiveX
controls. If there are none, maybe try and identify whether
anything was changed on the three PCs where the CHM doesn't work
(e.g. new software, configuration settings, etc.). Perhaps your DBA
may know something?
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