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Is WYSIWYG incompatible with Vista?

New Here ,
Mar 20, 2007 Mar 20, 2007

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I have Windows Vista with MS Word 2003 and installed RoboHelp X5. When I opened my project that I had been editing on a Windows XP machine with the same version of Word, I get a warning: "Unable to load component 4." The project then loads but the WYSIWYG tab isn't visible and when I double-click on a topic to view it, it opens in my internet browser.
I have installed the X5.0.1 update, this did not fix the problem, I then installed X5.0.2 update and this didn't help either.

Any suggestions or tips would be much appreciated.

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Community Expert ,
Mar 20, 2007 Mar 20, 2007

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Welcome to the forum

X5 is not supported on Vista. However look in Snippets on my site. There is some informtion about RoboHelp and Vista.

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New Here ,
Mar 20, 2007 Mar 20, 2007

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Are you saying there's no way I can get the WYSIWYG back up with Vista? Even with another version of Word?

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Community Expert ,
Mar 21, 2007 Mar 21, 2007

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I am not saying anything other than Adobe will not provide official support so I have posted what I have seen. I am not going to run Vista right now so I can't comment. However, from the post http://tinyurl.com/3ykls7, it does look as if people have been able to make it run.

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RoboHelp Documentation
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