1 2 3 Previous Next 87 Replies Latest reply: Nov 23, 2014 8:13 PM by JasonL663 RSS

    ESC key not working outside PS in Vista...

      This haunts our users since we migrated to Vista. When Photoshop CS2/CS3 is running under Vista the ESCAPE key does not work correctly with other programs. When PS is running, the escape key works only when pressing SHIFT+ESC together. This is extremely annoying when multiple programs are used, what could be the root of the problem?

      Thanks!
        • 1. Re: ESC key not working outside PS in Vista...
          've same problem. I'm using an Russian Vista version.

          2Eli: Thanks for suggestion of using SHIFT key ;)
          • 2. Re: ESC key not working outside PS in Vista...
            Thanks for the Shift+Escape key suggestion and for pointing that it's related to Photoshop. Just googled "Escape key not working in Vista" and got this topic.
            • 3. Re: ESC key not working outside PS in Vista...
              frax_-L75d7K Community Member
              I see this too... any more insight from anyone... ?
              • 4. Re: ESC key not working outside PS in Vista...
                IntelliSerge
                I wrote a tool which fixes this problem: http://amip.tools-for.net/files/tools/PsEscFix.zip . See the readme inside.
                • 5. Re: ESC key not working outside PS in Vista...
                  IntelliSerge Community Member
                  I wrote a fix for this issue in a form of the small app and posted a link here, but Adobe has removed my post without any explanation.

                  Here it is again: http://amip.tools-for.net/files/tools/ .

                  Adobe, before silently removing user posts, try to explain why you are doing it.
                  • 6. Re: ESC key not working outside PS in Vista...
                    Serge: Your fix is working!Thanks a lot.
                    Unfortunately I've another problem with Vista and CS3:
                    shortcut "ctrl+0" (Fit in Window) did'nt work :(
                    I resolve a problem by: ctrl+alt+0, but it is not confortable :(
                    Could You help me with it?
                    PS. sorry for my english...
                    • 7. Re: ESC key not working outside PS in Vista...
                      Got the same trouble under Vista Business SP1

                      Thanks a lot for Shift+Esc hint and for the software!
                      • 8. Re: ESC key not working outside PS in Vista...
                        John Joslin Community Member
                        Can't reproduce it here!
                        • 9. Re: ESC key not working outside PS in Vista...
                          HOW I SOLVED THIS ISSUE.

                          I had the same problem and in the end I discovered that Photoshop was not responsible for this issue alone. I am using ATI Catalyst, so I have killed all the ATI Catalyst related processes that were running in background, restarted Photoshop and that solved the problem. The same procedure worked for my colleague.
                          • 10. Re: ESC key not working outside PS in Vista...
                            I have no Catalyst drivers or software, but I have this problem on Vista Business and PS CS3. When I remove all my plugins (incl. the orginal ones) from the PS folder, the ESC functions normally. Any solution?
                            • 11. Re: ESC key not working outside PS in Vista...
                              Chris Cox Adobe Employee
                              elipsoid - figure out which of your third party plugins is messing up the escape key...
                              • 12. Re: ESC key not working outside PS in Vista...
                                Community Member
                                Normally, the Escape key works just fine for me in 64-bit Vista with Photoshop running. The exception is when Photoshop is busy running an action or script (e.g., any batch action, Image Processor, etc.). Now the Escape key seems to be swallowed by Photoshop, whether or not it has keyboard focus. This has happened to be with XP and Vista, with CS3 and CS4 (I forget if I had this problem with CS2 and earlier).

                                Sending a literal Ctrl-[ keypress (also ASC 27, same as Escape) works for me. No issues sending Ctrl-0 either.
                                • 13. Re: ESC key not working outside PS in Vista...
                                  Community Member
                                  Chris Cox: Both the original plugins that came with PS as well as additional third party plugins. I've tried clearing the folder and adding plugins one-by-one, starting with the original ones. It worked when there was just the "Import-Export" folder present.
                                  It looks like if there is a plugin in the Plug-Ins folder, the ESC doesn't work.
                                  • 14. Re: ESC key not working outside PS in Vista...
                                    Chris Cox Adobe Employee
                                    elipsoid - but that doesn't happen to most other users. I still strongly suspect that this is due to a third party plugin.
                                    • 15. Re: ESC key not working outside PS in Vista...
                                      Community Member
                                      Chris Cox - I did a full reinstall, could there still be a conflict with third party plugins?
                                      • 16. Re: ESC key not working outside PS in Vista...
                                        John Joslin Community Member
                                        Why should a re-install affect third party plug-ins?
                                        • 17. Re: ESC key not working outside PS in Vista...
                                          frax_-L75d7K Community Member
                                          No third-party plugins here, and I can confirm that the problem goes away if there are no plugins in the folder, but it seems it doesn't need many of them (tried folder by folder) for the problem to manifest itself. It may have to do with the plug-in interface.

                                          Here is an AutoHotkey script/routine for a workaround:
                                          ESC::
                                          
                                          ifWinExist, ahk_class Photoshop
                                          {
                                            IfWinActive ahk_class Photoshop
                                            {
                                             SendInput {ESC}
                                            } else {
                                             SendInput +{ESC}
                                            }
                                          }
                                          return
                                          • 18. Re: ESC key not working outside PS in Vista...
                                            Chris Cox Adobe Employee
                                            The Photoshop plugin interface doesn't even touch event handling (which is what it would take to interfere with key presses).
                                            • 19. Re: ESC key not working outside PS in Vista...
                                              Delichon Urbica Community Member
                                              It's not just Vista - I get the same with PS CS4 on XP. Fresh install, too, so unless some plugins crept in there without my asking for them then that's not the issue either.
                                              • 20. Re: ESC key not working outside PS in Vista...
                                                I have the same problem with a completely new installation of Photoshop CS4 on Vista 64-bit. When I remove all plugins, it works fine. But it's quite stupid to do it that way, isn't it? This is a complete list of my plug-ins, so you can check there is no third party

                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\3D Engines\Photoshop3DEngine.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\ADM\ADMPlugin.apl
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Automate\CropPhotosAuto.8LI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Automate\HDRMergeUI.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Automate\WIASupport.8LI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Effects\Filter Gallery.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Extensions\FastCore.8BX
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Extensions\MMXCore.8BX
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Extensions\MultiProcessor Support.8BX
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Extensions\ScriptingSupport.8li
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\BMP.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\Cineon.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\Dicom.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\FilmStrip.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\FXG.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\GIF.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\IFF Format.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\OpenEXR.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\PBM.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\PCX.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\Pixar.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\PNG.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\Radiance.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\Targa.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\U3D.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\File Formats\WBMP.8BI
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Average.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\ChannelPort.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Clouds.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Color Halftone.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\CropPhotos.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Crystallize.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\De-Interlace.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Displace.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Extrude.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Fibers.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lens Blur.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lens Correction.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lens Flare.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\LightingEffects.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Liquify.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Mezzotint.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\NTSC Colors.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Pinch.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Pointillize.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Polar Coordinates.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Radial Blur.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Ripple.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Shear.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Smart Blur.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Solarize.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Spherize.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Tiles.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Twirl.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\VanishingPoint.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Wave.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Wind.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\ZigZag.8BF
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\2 O'clock Spotlight
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Blue Omni
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Circle of Light
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Crossing
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Crossing Down
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Default
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Five Lights Down
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Five Lights Up
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Flashlight
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Flood Light
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Parallel Directional
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\RGB Lights
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Soft Direct Lights
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Soft Omni
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Soft Spotlight
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Three Down
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Filters\Lighting Styles\Triple Spotlight
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Image Stacks\statistics.8BA
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Import-Export\Paths to Illustrator.8BE
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Import-Export\Save for Web.8BE
                                                C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\Measurements\MeasurementCore.8ME
                                                • 21. Re: ESC key not working outside PS in Vista...
                                                  Community Member
                                                  Maybe I have found where is the problem. If there is ANY plugin within \Plug-ins\Extensions\ folder, the ESC key is not working outside Photoshop. If you remove all plugins from this folder, it seems to be ok. But the plugins names seem to be quite "system level" so is it a goog idea to remove them?

                                                  FastCore.8BX
                                                  MMXCore.8BX
                                                  MultiProcessor Support.8BX
                                                  ScriptingSupport.8li

                                                  And is there a chance to solve the problem? It is 100% NOT in third party plugins, but it seems to be in the core of Photoshop.
                                                  • 22. Re: ESC key not working outside PS in Vista...
                                                    BedtymeBear Community Member
                                                    Pavel- what processor do you have?

                                                    also, to clarify, if you have, for example, only the the MMXCore plug-in in that folder, the problem occurs? Basically, the test is: can you put one in at a time, restart Photoshop, and see if you can use ESC.
                                                    • 23. Re: ESC key not working outside PS in Vista...
                                                      Community Member
                                                      Here is my System Info. My Processor is Intel Pentium Core 2 Duo E8500 @ 3,16 GHz

                                                      Adobe Photoshop Version: 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch]) X64
                                                      Operating System: Windows Vista 64-bit
                                                      Version: 6.0 Service Pack 1
                                                      System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2
                                                      Physical processor count: 2
                                                      Processor speed: 3172 MHz
                                                      OpenGL Drawing: Enabled.
                                                      Video Card: ATI Radeon HD 3800 Series
                                                      Video Mode: 1920 x 1200 x 4294967296 colors
                                                      Video Card Driver: atidxx32,atidxx64.dll,atiumdag,atiumdva,atiumd64.dll,atiumd6a.cap,atitmm64.dll
                                                      Driver Version: 7.01.01.821

                                                      I have tried to have only MMXCore plug-in in Extensions folder and it doesn't work. It seems to me that if ANY plug-in is in Extensions folder, the ESC key is blocked just for Photoshop.
                                                      • 24. Re: ESC key not working outside PS in Vista...
                                                        gener7 CommunityMVP
                                                        Same here. Intel Dual Core 1.73 GHz, Vista 32bit SP1, Intel 965 chipset,GMA x3100.

                                                        Only by emptying or placing a tilde in front of the folder do I get the ESC key back.
                                                        • 25. Re: ESC key not working outside PS in Vista...
                                                          I do have the same issue with ESC key not working, but the suggestions above either hardly work (the small program seems to get stuck after few hours) or do not work at all (removing plugins).

                                                          I've spent quite a bit trying to figure out the solution, but there just weren't anything working, so I did some reseearch on my own - I installed a fresh copy of Vista x64 Ultimate SP1 (Polish) on my PC, then I installed Photshop's trial... and guess what - ESC key worked fine on this setup.

                                                          But since it was a mint installation I wanted to try what would happen if I installed drivers. I tried the display driver first - newest version availabe of ATI catalyst and ESC key stopped working outside PS. I know that Catalyst drivers tend to be crappy and have their stupid hotkeys enabled, but that wasn't the case here as the hotkeys were off.

                                                          I googled that some other guy found the same issue and ATI's support said something about permissions and that it isn't their fault or something.

                                                          Majority of other people I googled and contacted with had ATI 4850-4870 cards and a few were using laptop x3100 (intel) or 8400m (nvidia) chips. Most were on 64bit Vista's, but the 8400m guy used 32bit.

                                                          I have no clue what is wrong :(
                                                          • 26. Re: ESC key not working outside PS in Vista...
                                                            frax_-L75d7K Community Member
                                                            Friends,
                                                            Please report the problem here: http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

                                                            Be extensive in describing the problem, and please refer back to this thread.
                                                            • 27. Re: ESC key not working outside PS in Vista...
                                                              Community Member
                                                              Another observation: when I am editing a text field in PS, the ESC key works in other programs. As soon as I finish editing the text, it stops working again.
                                                              • 28. Re: ESC key not working outside PS in Vista...
                                                                Community Member
                                                                I had some troubles with ATI drivers so I needed to uninstall all ATI stuff - and voilá, ESC key is now working fine outside PS. So I believe there is definitely problem with Photoshop running on machine with ATI Catalyst Center.
                                                                • 29. Re: ESC key not working outside PS in Vista...
                                                                  Community Member
                                                                  I just discovered that last ATI Catalyst v. 08.12 does not cause the problem with ESC anymore. Now I can run Photoshop while having Catalyst center running as a background process and everything works well.
                                                                  • 30. Re: ESC key not working outside PS in Vista...
                                                                    Community Member
                                                                    Too bad I have a NVIDIA based system, no ATI here.
                                                                    • 31. Re: ESC key not working outside PS in Vista...
                                                                      gener7 CommunityMVP
                                                                      I decided to pound on this problem and the ATI fix gave me a hint. I right-clicked on the Intel (965)GMA icon in my system tray and clicked on "Disable Hotkeys" which had been enabled by default since I had this laptop.

                                                                      Now the ESC key works normally inside and outside Photoshop.

                                                                      So to Adobe's credit,it was a graphics driver setting that cross threaded with CS4 (and Vista) and not a bug with Photoshop CS4.
                                                                      • 32. Re: ESC key not working outside PS in Vista...
                                                                        gener7 CommunityMVP
                                                                        Extra note: In the Intel driver settings (965/x3100),unchecking "rotate display" seems to allow the hotkeys to be turned back on without bringing up the CS4 ESC key issue.
                                                                        • 33. Re: ESC key not working outside PS in Vista...
                                                                          dfhentax

                                                                          Wow, two years since I posted this bug and since then it still sits inside the very heart of Photoshop. Damn, Adobe what about actually doing something about this problem?

                                                                           

                                                                          I can confirm that:

                                                                           

                                                                          IT IS NOT RELATED TO ATI CATALYST DRIVER

                                                                          IT IS SOLELY BASED ON WHETHER ANYTHING EXISTS INSIDE THE PLUG-INS FOLDER

                                                                           

                                                                          So, if the Plug-ins folder has any of these preinstalled folders inside them, the ESC problem appears.

                                                                           

                                                                          3D Engines

                                                                          ADM

                                                                          Automate

                                                                          Digimarc

                                                                          Effects

                                                                          Extensions

                                                                          File Formats

                                                                          Filters

                                                                          Image Stacks

                                                                          Import-Export

                                                                          Measurements

                                                                          Panels

                                                                           

                                                                          Chris Cox: It is DEFINELTY A PROBLEM, SO DO SOMETHING ABOUT IT! And please create the bug report for us, based on this thread. You know, we are the - angry - customers and you are the one, who gives the service. So, be quick about it. Thanks!

                                                                          • 34. Re: ESC key not working outside PS in Vista...
                                                                            John Joslin Community Member

                                                                            dfhentax wrote:

                                                                             

                                                                            You know, we are the - angry - customers and you are the one, who gives the service. So, be quick about it. Thanks!

                                                                             

                                                                             

                                                                            Charming!  

                                                                            • 35. Re: ESC key not working outside PS in Vista...
                                                                              dec9 Community Member

                                                                              You are two months and 10 days short of two years since you first posted.

                                                                              • 36. Re: ESC key not working outside PS in Vista...
                                                                                jayp2007

                                                                                I'm having the same problem and what I can't understand is the callous attitude of the last two responses on the forum and Adobe's additude of indifference toward the issue.

                                                                                 

                                                                                I tried calling support at one point and was not so politely told that because I was running 64-bit Windows, my issue wasn't supported in CS3 and that I should upgrade to CS4. It takes an impressive level of chutzpah to tell a customer to spend more upgrading to a version that won't fix their problems, especially when the issue has been reported for both 32-bit and 64-bit versions of Photoshop.

                                                                                 

                                                                                Will I be ridiculed here on the forums for pointing this out like the last poster? Is it really that crazy to ask Adobe Support to, you know, support their products?

                                                                                • 37. Re: ESC key not working outside PS in Vista...
                                                                                  dec9 Community Member

                                                                                  Not all 32 bit software will run (or correctly run) on a 64 bit system. The software may be pointing to a x86 folder to find something to run with but if the needed item is in Syswow64 folder it will either not run or it will have issues. Also the dll in the Syswow64 folder may match by name but it is written differently thus won't run when called up. Simple example but that is just the way it is. 

                                                                                  • 38. Re: ESC key not working outside PS in Vista...
                                                                                    jayp2007 Community Member

                                                                                    Have you even read this post and the issue it's regarding? People with both 32-bit and 64-bit are having the problem where their escape key doesn't work anywhere else in the O.S. when Photoshop is running. And people with both Photoshop CS3 and CS4 are having the problem. And of course it was first reported nearly 2 years ago... Not that this apparently matters to anyone at Adobe.

                                                                                    • 39. Re: ESC key not working outside PS in Vista...
                                                                                      dec9 Community Member

                                                                                      My response was focused on your post concerning your problem running CS3 on a 64 bit system only.

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