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First, ensure that, on your 64 bit operating system, you're running it in 32-bit compatibility mode. Otherwise, you will have bizarre problems.
Then, make sure you've optimized XP, per our FAQs -- in particular that you have Indexing turned off.
Finally, is there anything else you can tell us that might be relevant? For instance, are you working from a drive other than your C drive? Do you have Norton products installed on your computer -- particularly Norton Systemworks? Is your camcorder connected at a single FireWire port or do you have other FireWire installed devices attached to your computer?
How do you alter to 32bit compatability please?
Have fo;;owed you instrr on optimizing- indexing was turned on
Only one hard drive labelled G
No Norton products installed.
Camcorder only item connected by firewire altho have 2 other ports
Thankss for advice so far. Will awaiit your insr=tructions on 32 compatability before trying again. Incidentally i managed to download to tape after emailing you but it's hit & miss.
"Only one hard drive labelled G "
How can this be? Your operating system is on your C drive, right?
So is your video project on your G drive? And, if so, how is it connected to the rest of your computer?
Meantime, here's how to work in compatibility mode:
1. Locate the program's EXE file by opening My Computer, then Program Files, then Adobe, then Premiere Elements.
2. Right Click on the program's EXE file and then go to properties and then click on compatibility and then click on the icon that says run in windows 32 compatibility mode.
Followed all your suggestions. The Prem Elem EXE compatibility - I enabled it to run programme in compatibility mode for a choice of programmes - Win95/98&ME/NT4/2000/XP. No mention of 32bit. I chose XP
I also stopped the Timeline scrolling as one of your notes had stated.
After one abortive attempt, I rebooted and I was able to download successfully - hope it stays like that !
On your puzzle about drives my computer is configured as follows :
REMOVABLE STORAGE A-31/2" Floppy , C & D Removable (USB) E& F DVD_RAM
HARD DISC- G Local Disc. This has all op system and progs & Files on it.
Funny but true !! Thanks a lot
I've actually heard of people having problems if they install the program on anything but the C drive...
Oh well. Glad you're up and running for now!
If it stops at the same point during every attempt at export, try this thread:
Basically, make sure your work area covers the whole project.