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Are all of the registry keys the same for every computer, or we should search for ours?
I can confirm that this is definitely 100% a problem with the Adobe PDF Link Helper which is a Browser Helper Object. The error problem occurs even after completely uninstalling Adobe Reader 9.1 and then reinstalling it.
Every time I close my Internet Explorer (Version: 7.0.5730.11) web browser I get the following pop up error:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
Clicking on the data error report link shows:
AppName: iexplore.exe AppVer: 7.0.6000.16791 ModName: unknown
ModVer: 0.0.0.0 Offset: 02167c81
Event Viewer has this Application Event ID: 1000
Faulting application iexplore.exe, version 7.0.6000.16791, faulting module unknown, version 0.0.0.0, fault address 0x02167c81.
File Location:
C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
Registry keys and dependent keys (found by searching for AcroIEHelperShim):
18DF081C-E8AD-4283-A596-FA578C2EBDC3
77AB4812-5411-4EA9-8437-77AD0F230302
2991F100-D9C3-4243-82A2-A718747FC0CF
00020424-0000-0000-C000-000000000046
FDA6EEC2-325B-4E8A-A8C7-1C75DFBE72D5
http://windows.microsoft.com/en-US/internet-explorer/help/ie-9panic attack treatmentIt seems the only way to fix this problem is to disable the Adobe PDF Link Helper Browser Helper Object in Internet Explorer.
This can be done by choosing Tools-->Internet Options-->Programs tab-->Manage add-ons button-->Click on Adobe PDF Link Helper-->Disable-->OK.
I would hope Adobe will be addressing this important issue and provide a fix soon! I am a software developer myself and wasted too much time on figuring out this problem. I wonder how frustrated non-computer savvy users are when they experience these IE shutdown problems due to this.
I am guessing this bug was introduced due to the rush to get the latest security update implemented.
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I deployed 9.1.1 to a large number of PCs a few weeks ago and Im starting to get reports of this same problem. I can comfirm that disabling the add-in makes the problem go away but I have found that I can renable it and the problem has not returned. Why it would need disabled/renabled after the update even though both IE and the PC have been restarted many times since the update I dont know.
Confirmed IE was hanging, tested several times
Ran IE without add-ons
Confirmed IE did not hang, tested several times
Ran IE normally
Reconfirmed IE hangs, tested several times
Disabled PDF add-in
Confirmed IE did not hang, tested several times
Renabled PDF add-in
Confirmed IE did not hang, tested several times
No clue how Im going to determine who is broke and who isnt without them reporting it.
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PLEASE HEL
P ME FIX THIS!!!
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I have this problem with IE7 and what I do now because it is unhelpful is that I no longer use IE as my browser, in fact. I have moved over to Google Chrome browser and so far, to date, I have not had any difficulties at all. This is just one solution but it is the one which has helped me, so I hope you find this useful.