27 Replies Latest reply: Sep 30, 2009 8:08 PM by Matthew Laun RSS

    AE CS4 Crashes

    therayman
      I have been working very happily for two years in CS3, post an indi film with a lot of CGI over live action. Its a HD 1920 x 1080 project. I have never had a problem. I thought I would try CS4 to see if I get better use of my multi processor setup. It works very well especially the preview but I get random crashes. I save often and auto save every ten minutes so nothing gets lost except the last bit of work. I also get crashes in Premier CS4 which I have abandoned for the moment. The last crash in AE was caused by a simple levels filter on a background layer that I had dimmed in order to do some complex masking. I had been working for a couple of hours with no problem and was just scrubbing through slowly looking for artifacts when it crashed.
      I use a HP 8400 running in Vista x64 with two dual Xeon 5150 processors with 8 gig RAM separate system drive and four 1.5TB HD, and an INVIDIA Quadro FX1500 video card. Its a dedicated editing and compositing system and was built for the job.
        • 1. Re: AE CS4 Crashes
          Community Member
          Im getting crashes as well with AE CS4.

          My crash is a little different though.

          My crash happens when I attempt to scale my media after dragging it out of the library and placing it on the stage area. Does not matter if it is a .Jpeg, .Avi, or any other media type. I scale and I get a crash automatic everytime. Very bad and frustrating. I have reverted back to AE cs3 for the time being.
          • 2. Re: AE CS4 Crashes
            Todd_Kopriva Adobe Employee
            To report bugs, send a detailed bug report (including information about the version number of your software, some details about your computer, et cetera) to aebugs@adobe.com. You can also submit bugs using this form, if it's more convenient.

            Have you called Adobe Technical Support?

            You can contact Adobe Technical Support for help with issues like this. You are entitled to a certain number of free calls for "installation issues, basic usage questions, and troubleshooting unexpected behavior for documented features".

            For information on what free technical support you're entitled to, see this page:

            http://www.adobe.com/support/programs/customer/gss.html
            • 3. Re: AE CS4 Crashes
              Mylenium MVP
              @Joe:

              Turn off OpenGL and use Adaptive Resolution. This pretty clearly sounds like an inability to perform pixel transform operations on your "texture" in that mode. Have you updated your graphics driver to the latest version available for your graphics card.

              @Ray:

              What footage do you use? There have been considerable changes to handling procedures for some formats piped through MediaCore and to accomodate XDCAM, AVCHD and that sort of thing, so this may be causing issues. If it's possible, I would attempt to re-capture the footage natively in PPro CS4 (assuming you still have the original capture project and this is just a round of coffee while capturing from a deck...). This might make the issues go away due to more compliant streams.

              Mylenium
              • 4. Re: AE CS4 Crashes
                therayman Community Member
                Capture causes the most problems. Premier CS4 usually crashes when I press capture sometimes while I am still setting it up. CS3 still works perfectly. I am working with a combination of 3DS Max generated still images @ 50 fps and HDV footage. I have all the original tapes but there is about 30 hrs of footage and even if I drank coffee that would be rather a long coffee break. I have more than one work station. They have slightly different specs but all have problems with CS4.
                • 5. Re: AE CS4 Crashes
                  Mylenium MVP
                  Mmh, I'm sorry to hear that. You could possibly try to clean out the media caches in both programs and have them re-conform/ re-index the HDV stuff, maybe that will at least slightly improve matters...

                  Mylenium
                  • 6. Re: AE CS4 Crashes
                    therayman Community Member
                    I made a clean install of Vista and upgraded all the drivers before installing any software so there were no caches when I started. Doing it now made no difference. But thanks anyway. CS4 has some great feature but is still too buggy for me to use yet.
                    • 7. Re: AE CS4 Crashes
                      Jonas Hummelstrand Community Member
                      Ray,

                      CS4 has been stable for me on both Windows and OS X for several months. Please consider calling support to get help figuring out what it is about your system that causes these problems.

                      Like Todd said:
                      i "You are entitled to a certain number of free calls for "installation issues, basic usage questions, and troubleshooting unexpected behavior for documented features."

                      i http://adobe.com/support/contact/

                      - Jonas Hummelstrand
                      http://generalspecialist.com/
                      • 8. Re: AE CS4 Crashes
                        Community Member
                        Also, we just released AE 9.0.1.
                        • 9. Re: AE CS4 Crashes
                          therayman Community Member
                          I am using 9.0.1. The last error message 150:30 told me I must restart my computer. All I was doing was moving a solid.
                          Support ! You must be joking. If I was in the US that might help but I'm in New Zealand. I try calling occasionally. My systems are very stable. They are rock solid with CS3. We do have Macs and I will try CS4 on one of them.
                          • 10. Re: AE CS4 Crashes
                            Mylenium MVP
                            Ray, could you provide the full gist of your error messages? The 150 :: xx numbers are usually tied to conflicts with other Adobe components, 100 :: xx and 120 :: xx would point to issues with activation/ validation. I'm not sure, but it definitely begins to feel like the problems come from somewhere else, not AE and Premiere...

                            Mylenium
                            • 11. Re: AE CS4 Crashes
                              Jonas Hummelstrand Community Member
                              Ray,

                              If you look at
                              i http://adobe.com/support/contact/
                              you'll find that the number for technical support in New Zeeland is
                              b 0 800 447 414

                              - Jonas Hummelstrand
                              http://generalspecialist.com/
                              • 12. Re: AE CS4 Crashes
                                Community Member
                                I have just installed a trial version of Dreamweaver CS4. The installation was OK. Restarted the computer and tried to launch the program. It come up with this message saying I must restart the computer. This message is stiil after I restarting many time.

                                The error code is 150:30.

                                Can anyone help?
                                • 13. Re: AE CS4 Crashes
                                  (Steve_Patterson) Community Member
                                  Hey Kong.
                                  This is the After Effects user forum. Maybe try cross-posting in the Dreamweaver one?
                                  • 14. Re: AE CS4 Crashes
                                    Community Member
                                    Hi Steve,

                                    There are so many forums under similar titles, do you have the link?
                                    • 15. Re: AE CS4 Crashes
                                      (Steve_Patterson) Community Member
                                      Sure thing:
                                      http://www.adobe.com/cfusion/webforums/forum/index.cfm?forumid=12
                                      • 16. Re: AE CS4 Crashes
                                        therayman Community Member
                                        I can hardly ever get through to Adobe NZ which is not in NZ but covers Asia Pacific. I have emailed them.

                                        If there was a problem with the CS4 install you would have thought that it would show up in the other software too not just in Premier and AE. I have tried all of them in CS4 with no problems. I also use 3DS Max which runs very happily. The errors I get are all very different. I just had a crash when I tried a render. It seems this time it didn't like a trapcode plug-in. One that I have used in all previous renders. That crash did produce an error report which I sent on. Sometimes the software just quits and there is nothing to explain what happened. If I get anything I will post it.
                                        • 17. Re: AE CS4 Crashes
                                          (Steve_Patterson) Community Member
                                          Hey Ray,
                                          Sorry if you've done this all already, but are all of your OS drivers and display drivers up-to-date?
                                          • 18. Re: AE CS4 Crashes
                                            Jonas Hummelstrand Community Member
                                            Ray,

                                            1. Sounds like a QuickTime problem. Please follow the trouble-shooting steps I've collected here:
                                            i http://generalspecialist.com/2007/02/troubleshooting-after-effects-7.asp

                                            2. Sounds like an email won't help you, you need someone that can look at your setup and figure out what's wrong.

                                            - Jonas Hummelstrand
                                            http://generalspecialist.com/
                                            • 19. Re: AE CS4 Crashes
                                              therayman Community Member
                                              Thank you Jonas
                                              I don't use quicktime. Useful insights though I am working through them. An expert now that would be very nice. I live in paradise but its a bit isolated, its a 2 hour drive over the mountains to the nearest town with an airport and then an hour by plane to the city. I do all my own builds and maintenance. I get by.
                                              • 20. Re: AE CS4 Crashes
                                                Jonas Hummelstrand Community Member
                                                Ray,

                                                Even though you may not use QuickTime in your project, it still needs to be installed for AE to work properly.

                                                The expert I was referring to was Adobe's technical support experts. Please give them a call if reinstalling QuickTime doesn't help.

                                                - Jonas Hummelstrand
                                                http://generalspecialist.com/
                                                • 21. Re: AE CS4 Crashes
                                                  therayman Community Member
                                                  Hum no difference but having spent some time looking at the performance monitor it appears to be a Vista memory issue. I have enough RAM, 8 GB, and have minimized everything I can in Vista. Minimizing DEP seemed to solve most of the problem. Vista still tries to close AE randomly but at least now AE keeps going once I have closed the dialogue box.
                                                  • 22. Re: AE CS4 Crashes
                                                    Community Member
                                                    King Kong,
                                                    Did you get your answer to your question? I am having the same issue.
                                                    • 23. Re: AE CS4 Crashes
                                                      nickijacobi12 Community Member

                                                      Hey someone can help me with my trial version of after effects cs4?

                                                       

                                                      i have restart my computer alot..

                                                      bet i have i screen pic for you guys..

                                                      i pray for help..

                                                       

                                                      http://clip2net.com/page/m0/919196

                                                      • 24. Re: AE CS4 Crashes
                                                        elaine montoya ACP

                                                        Have you made sure the trial version you are running is the latest update?

                                                         

                                                        In AE, go to the Help menu then click Update.

                                                         

                                                        Try this and reboot your machine.

                                                         

                                                        Are you running a Mac or Windows trial? Tell me about your system specs (RAM, processor, etc)

                                                         

                                                         

                                                        elaine

                                                        • 25. Re: AE CS4 Crashes
                                                          nickijacobi12 Community Member

                                                          2 gb ram and im running vista..

                                                          And what its say of the front of the computer "intel v//v"

                                                           

                                                          Aint the best computer guy

                                                           

                                                          and i can open Ae.. then its just say that in the picture.. so i cant update it.

                                                          • 26. Re: AE CS4 Crashes
                                                            elaine montoya ACP

                                                            2GB is the bare minimum for running After Effects CS4. Look at the performance monitor on your computer and see if it is maxing out. That could be the issue.

                                                            • 27. Re: AE CS4 Crashes
                                                              Matthew Laun Adobe Employee

                                                              Please try this KB article's solutions, and report back on how it went for you. If you can provide details about any recent OS updates, backups, or migrations, that would help is nail down the root cause of the new rash of this error for Mac users recently:

                                                              http://kb2.adobe.com/cps/512/cpsid_51260.html