CFPRINT producing blank rectangular sections in printed output

[SherlockTicklesquire]

Running CF 8,0,1,195765 Standard on Windows Server 2003, Sun Java v. 1.6.0_04 and jpedal.jar of 1,665,959 bytes in size.

Some vendor-supplied PDFs are printing with blank rectangular areas (approx. 1" x 5") and not always in the same positions if printed multiple times.  Other vendor-supplied PDFs always print correctly.  jpedal.jar file was updated to version supplied by Adobe Support.

Completely outside the realm of CF8 I have printed a problematic PDF with (1) FoxIt Reader v. 3.0 Build 1506 and (2) PDF-XChange Viewer v2.0 Build 41.5; both print the document extremely quickly and perfectly.  Interestingly, JPedal's PDF viewer (located on http://jpedal.org) was able to read the PDF file, send the data to my Xerox printer, but the printer threw an error and never printed any sheets.

My question: why would <CFPRINT> not also print the same PDF correctly?

Thank you.

[ghouser]

I ran across this exact problem. It was solved by making sure all clients were using the latest and greatest Reader version.

[SherlockTicklesquire]

Thanks, but there are no clients diretcly involved in my scenario.  The PDFs in question are supplied to us and I print them, completely unaltered, with <CFPRINT>.  When you write "clients," are you referring to entities who created the PDFs?

[ghouser]

What I found was that the computer where the PDF files were created and the computer where the files are viewed and/or printed, needed to be using the same version of Acrobat Reader. Also, if possible, have the same printer drivers installed. It all came down to software version differences.

[SherlockTicklesquire]

Gotcha.  Unfortunately, in my case, the PDFs are vendor-generated and we probably have little change of altering its preferred generation method.  However, I will retain your experience and hope it proves useful.  Thank.