12 Replies Latest reply: Jun 1, 2009 12:45 PM by tomaso25 RSS

    Cannot install InDesign

    CarlBe1 Community Member

      Hi

       

      I have installed Dreamweaverr, Flash, Illustrator, Fireworks etc etc - but InDesign is simply refusing to install!

       

      I have searched FAQ´s and all the other process advice pages. I have uninstalled and re-installed (or at least attempted to!!!) so many times that I have lost count.

      Often it says that the install process is corrupt (but all the others install just fine!). But usually it just goes through the process as normal - to end up saying that it was unable to install the shared components and the program itself.

       

      I first installed it about a year ago without problems - but it recently just stopped loading and so I re-installed - which was when these problems started.

       

      I have installed the other software SINCE this started.

       

      I downloaded using Firefox and I run Vista Home Premium.

       

      HELP - anyone got any ideas as to what I should try now - Adobe have never answered a single request for support.

       

      Thanks

       

      Carl

        • 1. Re: Cannot install InDesign
          CarlBe1 Community Member

          Does NOBODY have any advice?

           

          Carl

          • 2. Re: Cannot install InDesign
            Kenneth Benson Community Member

            What version? Are you installing from a CD or DVD (that might have gotten scratched)? I had a problem with Illustrator which I downloaded and burned to a CD. The computer didn't like the CD, even though it was the same computer. I burned a new CD and it worked.

             

            Another remote possibility, but easy to test: Make a new user account in Windows and try installing from there.

             

            Kenneth Benson

            • 3. Re: Cannot install InDesign
              P Spier CommunityMVP

              DId you run the clean script before trying to reinstall? It sounds like there's some leftover problem from the previous failure.

              • 4. Re: Cannot install InDesign
                CarlBe1 Community Member

                Hi Kenneth

                 

                I am using InDesign CS3 - downloaded from Adobe.

                 

                I did try creating another User account - but same problem I´m afraid.

                 

                Short of formatting the whole disc - I just don´t know what to do now!!

                 

                Carl

                • 5. Re: Cannot install InDesign
                  CarlBe1 Community Member

                  Hi Peter

                   

                  yes I think that I have - but can you just re-confirm the URL to download the clean script?

                   

                  I think that you are right - this last time I tried I got the message "The Installer database is corrupt".

                   

                  I have recently installed other Adobe scripts - just not InDesign!

                   

                  I have no problems with the Macromedia scripts - just the recent Adobe one´s.

                   

                  Hope you can help?

                   

                  Thanks

                   

                  Carl

                  • 7. Re: Cannot install InDesign
                    CarlBe1 Community Member

                    Hi

                     

                    Regretably NONE of the Adobe CS3 and CS4 scripts work now.

                     

                    I have uninstalled (although in almost every case I am unable to even uninstall through the standard Windows Control Panel). I have un-installed through  a script called "Final Uninstaller".

                     

                    I tried the CS3 and CS4 Clean ups.

                     

                    When I download a fresh script from Adobe and attempt to install - I get told that there is a corrupt installation database!

                     

                    Short of a re-format - what (or is there) else can I do?!!!

                     

                    Carl

                    • 8. Re: Cannot install InDesign
                      sandeecohen CommunityMVP

                      Carl,

                       

                      Did you just download the application from somewhere?

                       

                      Or did the application come on disks.

                       

                      Have you ever been able to install CS3 from the disks or files?

                       

                      It sounds like this is a job for Adobe Customer Support.

                      • 9. Re: Cannot install InDesign
                        P Spier CommunityMVP

                        Carl,

                         

                        When you say none of the scripts work, do you mean the installers, or interanl scripts in InDesign?

                         

                        I've not personally had to run one of the Adobe cleanup scripts, but I believe you also need to use the Microsoft Installer cleanup utility when you do.

                        http://support.microsoft.com/kb/290301

                         

                        Be sure you read and understand the the techdoc and the consequences of running it. I HAVE used that utility in the past to remove traces of other programs that did not uninstall gracefully, and it was not as scary as it sounds.

                         

                        Peter

                        • 10. Re: Cannot install InDesign
                          CarlBe1 Community Member

                          Hi Peter

                           

                          Yes - I think that I mean the installers. And I had used the Microsoft Installer cleanup as well.

                           

                          I have occasionally managed to install Flash CS4 - only to find that as soon as I installed another script (eg Fireworks CS4) - the Flash CS4 program then stops working!!

                           

                          Same with InDesign CS3 - worked for a year and then suddenly stopped after I had downloaded Flash CS4.

                           

                          I think its probably a re-format job - but it does appear from my own experiences - and those of others that I have read about, that it is a problem between the new Adobe CS style installs and Vista?

                           

                          I really wanted to avoid a re-format!!!

                           

                          Carl

                          • 11. Re: Cannot install InDesign
                            P Spier CommunityMVP

                            I'm afraid I can't offer much advice about installing on Vista -- I still run XP -- but I do know you should turn off UAC.

                            • 12. Re: Cannot install InDesign
                              tomaso25

                              I got the Installer database corrupt error message trying to install Adobe Photoshop CS4 Extended Trial version on Windows Vista 64-bit.  I tried the clean up script, I tried the Windows Installer clean up tool, I tried regsvr32 JScript.dll, I looked for, but did not find a CAPS folder to delete. Nothing worked. I even tried a System Restore to before I installed any Adobe programs.  The solution was:  I found a caps.db file in the Adobe Acrobat Backup folder. I deleted that file and it worked.  So, please try all of the above before you do something drastic like a re-format.