10 Replies Latest reply: May 15, 2009 7:41 AM by marcopperman RSS

    Indesign CS4 crashes on UNDO

    marcopperman Community Member

      About 50% of the undo commands (Command-Z) I give Indesign result in a crash with Mac OS X's reporting mechanism coming up. Does not seem to be a pattern to it. That amounts to a LOT of re-launching of Indesign in a day. In most cases the app relaunches very quickly and the auto-recover works perfectly, so I lose no work. So it's really more annoying than anything. And I want to solve it.

       

      I have Mac OS X 10.5.6, Indesign 6.0.1, a quad-core Mac Pro, 7 GB RAM. I also have Suitcase Fusion 2 auto-activate plugin installed.

       

       

       

      Mac OS X crash log attached as a text file.

        • 1. Re: Indesign CS4 crashes on UNDO
          Michael Witherell CommunityMVP

          There was a undo bug for a while, but patches should have cured that. You appear to be current on OS an InDesign patches. Next, you could try deleting preferences and restarting the application. Or equally suspect would be a bad font. Font Doctor should be able to investigate that possibility. Many say that the Suitcase auto-activation plug-ins should be uninstalled because it proves to be perennially problematic.

           

          Mike Witherell in Maryland

          • 2. Re: Indesign CS4 crashes on UNDO
            zeroskillz Community Member

            *shivers at suitcase*

             

            Sorry I don't have any solid advice, but I have had many problems with suitcase in the past...

            • 3. Re: Indesign CS4 crashes on UNDO
              marcopperman Community Member

              The Suitcase plug-in worked fine in CS3... so I wouldn't have suspected it now. Of course, Suitcase and of course ID updated to new versions.

               

              I have reset preferences, no dice.

               

              I've seen evidence in the forums that users of Flash and Photoshop CS4 on Mac have a repeatable and constant UNDO crash. There are two forum posts related to this. No mention of whether Suitcase is involved, however. But there's no auto-activate product for those apps, so I suspect there's a lower-level issue central to the common Suite files and apps.

              • 4. Re: Indesign CS4 crashes on UNDO
                marcopperman Community Member

                Well, the Indesign 6.0.2 update did not solve my crash on undo problem.

                • 5. Re: Indesign CS4 crashes on UNDO
                  P Spier CommunityMVP

                  Did you try disabling the Suitcase plugin? Just because it worked in CS3 doesn't mean it still does. Like DYP, I had many a bad experience with Suitcase in the past and personally wouldn't put it on any system I own.

                   

                  Peter

                  • 6. Re: Indesign CS4 crashes on UNDO
                    marcopperman Community Member

                    Thanks for the reply, but SF2 isn't the culprit.

                     

                    My Suitcase Fusion 2 plugins are disabled (I went from the expired SF2 trial to purchasing it with a week's delay and have not re-enabled them yet.) I have seen absolutely no difference in the frequency of the UNDO crash (though have CERTAINLY spent far more time manually activating fonts). I can count on 3-5 crashes per hour in heavy use of INDD.

                     

                    Someone suggested font corruption. As best I can tell, I'm working with clean fonts. I run Font Doctor fairly regularly.

                     

                    IMO, Suitcase now gets a bad rap from much earlier versions (which were buggy, esp. under OS 9.) And in this case, the long-perpetuated FUD around it have nothing to do with my problem.

                     

                    I surely wish, too, Adobe didn't isolate itself so much from resolving issues like this with customers. I can find almost nowhere that seems to be monitored by them to send crashlogs to, discuss the issue, and get some "official" ideas. Unless, of course, I want to spend a lot of money on support cases.

                    • 7. Re: Indesign CS4 crashes on UNDO
                      marcopperman Community Member

                      I am starting to notice the UNDO crashes tend to relate to placing an object (graphic) and then hitting undo. But that's not always the case.

                      • 8. Re: Indesign CS4 crashes on UNDO
                        P Spier CommunityMVP

                        Do you have any other 3rd party plugins installed?

                        • 9. Re: Indesign CS4 crashes on UNDO
                          marcopperman Community Member

                          Naw, just Suitcase (currently disabled).

                          • 10. Re: Indesign CS4 crashes on UNDO
                            marcopperman Community Member

                            I solved my issue.

                             

                            The culprit was a corrupt file in the Indesign preferences directory of my user Library:

                             

                            PlugInConfig.txt

                             

                            What sucks is that Indesign's rebuild-preferences command did not touch this file, and for me removing the whole Indesign preferences folder (a troubleshooting step I tried) caused Indesign to crash immediately on launch. So, I started removing contents of the Indesign preferences folder.