1 2 Previous Next 46 Replies Latest reply: Nov 4, 2010 6:52 PM by Hrunga RSS

    Extension Manager just crashes

    Markzeb
      New to configurator, I haven't managed to use any downloaded panels yet. Ever time I click an mxp file, extensions manager starts and then just quits with a 'quit unexpectedly' message. I'm using Leopard 10.5.4 on an intel machine. Photoshop CS4 trial.

      Could someone help me with this. Am I doing something wrong?
        • 1. Re: Extension Manager just crashes
          guoxy Adobe Employee
          Hi,
          We would like to investigate this problem.
          But could you please offer below detail information at first?
          1: Which mxp do you use ? if you can't attach the mxp here, can you send it as an attachement to my email?
          2: The version number of Extension Manager(2.0 or 2.1)
          3: When you are clicking the mxp, is the ExMan already lauched or not?
          • 2. Re: Extension Manager just crashes
            Markzeb Community Member
            1: It doesn't matter which mxp I use, it always crashes, I've tried about five
            2: I didn't know there was a version 2, it installed version 1.8 automatically - I am downloading this now, and the 2.1 patch and will let you know my progress.
            3 Yes I tried this already pre-launching extens manager and leaving the mxp to launch it. Both cause Extensions manager to crash.
            • 3. Re: Extension Manager just crashes
              Markzeb Community Member
              Ok problem sorted, a combination of uploading Extensions Manager 2.1 and re-downloading some of the mxp's has cleared the problem. I think some of the original files were corrupt for some reason as well.

              Thanks
              • 4. Re: Extension Manager just crashes
                guoxy Adobe Employee
                It's very nice you can use ExMan 2.1 to fix the problem.
                • 5. Re: Extension Manager just crashes
                  Hrunga

                  Not sure what you mean by uploading Extension Manger 2.1, do you mean re-install? Mine won't allow me to reinstall 2.1. It crashes every time I use it. No matter what. And there seems to be no fix, but it's certainly a problem Adobe is aware of from what I'm told.

                   

                  So I just sit and wait for an update to show up. You'd think they'd allow the installer to re-install the latest version if something gets bunged up.

                  • 6. Re: Extension Manager just crashes

                    I'm having a similar experience. I have EM 2 installed on OS X 10.5.6 CS4, but it crashes right after launch. Unfortunately, there is no way to repair the application. I even tried to load it from my installation disk, but the application is grayed out. I can select it if I choose to reinstall Photoshop CS4 and Bridge, but it seems to be too much to ask right now. Also, a download from the Adobe website gives me an error message stating that the application is already installed even after it has already been deleted. I hope that a new update will address repair of the application.

                    • 7. Re: Extension Manager just crashes
                      Hrunga Community Member

                      I understand that John Nack is aware of the problem, so I'm assuming it will be addressed.

                       

                      But how hard could it be to make it so that it will install over itself to fix it?

                      • 8. Re: Extension Manager just crashes
                        Community Member

                        Thanks for your reply.  It would be great to get it working properly, so I can use some additional extensions for CS4 Photoshop. Do you know what the time frame is for an upgrade to the application?

                         

                        - Mike

                        • 9. Re: Extension Manager just crashes
                          Hrunga Community Member

                          You can install the extensions manually if you like. Just check where the currently installed ones are and put them there. (That's what John Nack told me.)

                           

                          Not sure when an update will arrive. Their big priority right now is to get Photoshop 100 percent cocoa. So that takes precedence. But this affects more than just Photoshop, so hopefully someone will take the time to fix it.

                           

                          Strange thing is it works fine in one of my computers and not in the other. Both Mac Pros. The 2008 one at home it works fine, the 2006 one at work it doesn't.

                          • 10. Re: Extension Manager just crashes
                            Community Member

                            Thanks again for the fast response. I'm not sure if I can install it manually as I went ahead and deleted the application Adobe Extension Manager from my Mac.  Then again, the machine believes that it is still there, so who knows, perhaps I can install it manually.  Could you give me the default path for installing a new extension on OS X?  I would totally appreciate it.  I'll try to install it on my MacBook Pro as well and see if it works there.  Thanks again.

                             

                            - Mike

                            • 11. Re: Extension Manager just crashes
                              Hrunga Community Member

                              As it turn out, I had it backwards. My home computer's the one where it's broken and work is the one where it's working. (Sad, no, that I can't keep the two separated? :

                               

                              I'll send myself a reminder to check on Monday.

                              • 12. Re: Extension Manager just crashes
                                Community Member

                                Thanks in advance. Enjoy the weekend.

                                 

                                - Mike

                                • 13. Re: Extension Manager just crashes
                                  Hrunga Community Member

                                  Okay, on my Mac, the path is:

                                   

                                  /Users/[username]/Library/Application Support/Adobe/Extension Manager2/Configuration/Extensions. Throw your .mxi, .mxi_air and .mxp files in there and it should work.

                                  • 14. Re: Extension Manager just crashes
                                    Bill Andersen

                                    Thanks for the suggestion, Eric but I tried placing the latest SlideShowPro extension manually.

                                    /Users/[username]/Library/Application Support/Adobe/Extension Manager2/Configuration/Extensions/SlideShowPro_194_AS2.mxp

                                     

                                    It doesn't show up in the installed components panel in Flash CS4 and the Extension Manager CS4 contiues to crash when I touch almost anything in its window.

                                     

                                    Most annoying: when I click the Help button in the EM CS4 window, it's supposed to open a web page. Even that fails! The URL generates a "Cannot be found message".

                                     

                                    The Extension Manager appears to need serious attention.

                                     

                                    Mac OS X 10.5.6, CS4 Production Suite

                                    • 15. Re: Extension Manager just crashes
                                      Hrunga Community Member

                                      Bill,

                                       

                                      It turns out that didn't work for me either. The people at SlideShow Pro told me it won't work that way.

                                       

                                      Send me your email address to eric AT jphotog DOT com and I will send you the instructions and the components for the latest version of SlideShow Pro for Flash that they sent me. It worked for me in both Mac Pros at work and home.

                                      • 16. Re: Extension Manager just crashes
                                        derbbre

                                        Just a note for others having this problem, Safari 4 (Beta) WILL cause EM CS4 to crash non-stop, all the time, without hesitation. Uninstall Safari 4 Beta and you're good.

                                        • 17. Re: Extension Manager just crashes
                                          Hrunga Community Member

                                          Cool, thanks for the answer. I'm sure someone has told Apple about it. Hopefully a fix will be issued.

                                           

                                          As for uninstalling Safari 4, not likely. I'll just live with manual installations until it's fixed.

                                          • 18. Re: Extension Manager just crashes
                                            BillAndersen

                                            I have not been able to find a solution to this problem on John Nack's site, and Extension Manager CS4 crashes immediately if I try to use it to install the Pixel Bender plugin for Photoshop CS4.

                                             

                                            Run with Terminal, I see that Adobe Extension Manager CS4 "autoreleased with no pool in place - just leaking"

                                            Can anyone point to an Adobe link that might help with this? To judge from the dates on these forum messages, the problem has been around for a long time. I hope there's a solution either available now or in the works.

                                             

                                            Mac OS X 10.5.7, CS4 Production Suite

                                            • 19. Re: Extension Manager just crashes
                                              Hrunga Community Member

                                              Billnickname wrote:

                                               

                                              I have not been able to find a solution to this problem on John Nack's site, and Extension Manager CS4 crashes immediately if I try to use it to install the Pixel Bender plugin for Photoshop CS4.

                                               

                                              Run with Terminal, I see that Adobe Extension Manager CS4 "autoreleased with no pool in place - just leaking"

                                              Can anyone point to an Adobe link that might help with this? To judge from the dates on these forum messages, the problem has been around for a long time. I hope there's a solution either available now or in the works.

                                               

                                              Mac OS X 10.5.7, CS4 Production Suite

                                               

                                              Removing Safari Beta 4 is the only solution I'm aware of.

                                              • 20. Re: Extension Manager just crashes
                                                BillAndersen Community Member

                                                Thanks Eric. I never installed Safari Beta 4. I almost wish I had, so I could try removing it.

                                                • 21. Re: Extension Manager just crashes
                                                  edHPU Community Member

                                                  I've been scouring the forums looking for an answer to the extension manager crash and I can't figure it out. I don't have Safari 4 installed as this is the most common answer I've found. When I launch Extension Manager 2.1, I only get the Extension Manager in the top menu to show. No panel to see what extensions I have installed.

                                                   

                                                  Any ideas on how to fix this? I have attached an image with what I am seeing on my mac book pro, leopard 10.5.7. The master collection works fine except for Extension Manager 2.1.  I just can't install any extensions. Thanks for any help.

                                                  • 22. Re: Extension Manager just crashes
                                                    Hrunga Community Member

                                                    I haven't seen that problem before. I at least get the Window showing what extensions are installed. I'm afraid you need to contact Adobe with that problem. The only problem I've heard about is related to Safari 4. I'm sure there's something related going on that you've hit upon. Something you have that shares a similarity to Safari's problem. I sure hope Snow Leopard fixes it.

                                                     

                                                    I guess you'll have to install your extensions manually.

                                                    • 23. Re: Extension Manager just crashes
                                                      BillAndersen Community Member

                                                      Eric and edHPU, I have been exchanging emails with the Extension Manager CS4 team for a few days now, sending information about my Mac and various libraries whenever they make a request, The last batch of info went out yesterday. I must say they have been good about sticking with me and I know that they are troubleshooting. No answer as yet, but I am hopeful. If a solution is found, I plan to ask the team to inform this discussion thread.

                                                      • 24. Re: Extension Manager just crashes
                                                        Hrunga Community Member

                                                        Thanks for keeping us informed. This is a real head-scratcher. I appreciate your efforts.

                                                        • 25. Re: Extension Manager just crashes
                                                          edHPU Community Member

                                                          Thanks BillNickame. I ended up reinstalling the whole adobe master collection bc i couldnt find a workaround. if you find out anything from adobe, let us know so if it happens again, i dont have to spend a couple hours uninstalling/installing the suite again. Thanks

                                                          • 26. Re: Extension Manager just crashes
                                                            Hrunga Community Member

                                                            Most excellent news! I installed the release version of Safari and Extension Manger works again!

                                                             

                                                            Good job Adobe and Apple.

                                                            • 27. Re: Extension Manager just crashes
                                                              BillAndersen Community Member

                                                              Thank you for the good news, Eric.

                                                               

                                                              I just received help from the EM CS4 team this morning, too. Their solution also works. Here is what I received...

                                                               

                                                              We suspect it has something with plugins inside the /Library/InputManagers.

                                                               

                                                              Please try following steps:

                                                              1. Backup all files inside /Library/InputManagers

                                                              2. Trash all files inside /Library/InputManagers

                                                              3. Restart OS

                                                              Finally, we can install CS4 extensions!

                                                              • 28. Re: Extension Manager just crashes
                                                                Hrunga Community Member

                                                                Great! Good news.

                                                                 

                                                                Seems like an easy fix actually. Thanks for letting us know.

                                                                 

                                                                Eric

                                                                • 29. Re: Extension Manager just crashes
                                                                  scatmanshark

                                                                  Thought I would put my 2 cents in as well, I was having the same problem and just uninstalled Safari 4 Beta and installed newest release - everything works fine now.

                                                                   

                                                                  JP

                                                                  • 30. Re: Extension Manager just crashes
                                                                    toofastdad Community Member

                                                                    When I open Extension Manager, the window doesn't open. When I select About Extension Manager nothing happens. I don't know how to rectify this issue. I'm not able to install extensions or view what is installed. I have Safari 4.0.1 but I don't think this is the issue. It may have happened after Java update.

                                                                     

                                                                    Please help.

                                                                     

                                                                    Thanks... Colin

                                                                    • 31. Re: Extension Manager just crashes
                                                                      Hrunga Community Member

                                                                      You might try installing the latest version, in case yours isn't up to date. And you may have to reinstall your whole Creative Suite. Let us know what happens after you try the first option.

                                                                      • 32. Re: Extension Manager just crashes
                                                                        ceBerlin Community Member

                                                                        My message was deleted here and put in a new thread.

                                                                        • 33. Re: Extension Manager just crashes
                                                                          AS1971 Community Member

                                                                          The problem stil exists this piece of software not working and no update for it

                                                                          and it is no correct answer in this tread it's a shame that adobe can solve this

                                                                          problem we pay a lot of money for their software that's not OK

                                                                          • 34. Re: Extension Manager just crashes
                                                                            ceBerlin Community Member

                                                                            Solved it.

                                                                            It started when the latest Flash update removed a preference in an obsolete Macromedia(!) Preferences folder.

                                                                            Very odd. Recovering the obsolete Macromedia preferences solved it.

                                                                            Since there is no support from Adobe here I did not feel the need to support Adobe in reporting this.

                                                                            • 35. Re: Extension Manager just crashes
                                                                              jessonerik

                                                                              In order to allow the Extension Manager to launch again, you will have to remove the conflicting extension from Dreamweaver MX. The steps for doing this are below:

                                                                              1. Navigate to the user configuration folder for Dreamweaver MX by going to           
                                                                                <Mac HD>: Users: <USERNAME>: Library: Application Support: Macromedia: Dreamweaver MX: Configuration: Extensions
                                                                              2. Create a new subfolder called "Hidden".
                                                                              3. Move all the MXI files at the root of the Extensions folder into the "Hidden" subfolder online payments. The Extension Manager will now launch.

                                                                              Note: If you attempt to install extensions into both Dreamweaver MX and Dreamweaver MX 2004 in the future, you may experience this crash again. If the crash returns, follow the above steps.

                                                                              Additional information

                                                                              For information regarding extensions and extensibility, please visit the Macromedia Exchange Help.

                                                                              • 36. Re: Extension Manager just crashes
                                                                                ceBerlin Community Member

                                                                                This is a (very time consuming!) standard error checking procedure which you qoute, but does not always help.

                                                                                 

                                                                                It did not help in my case because somthing in their Flex(?) System that runs the Extension Manager, got screwed up with the last Flash(!) update in combination with left-over Macromedia prefs from old Flash days. Only God and Adobe know, why.

                                                                                • 37. Re: Extension Manager just crashes
                                                                                  Hrunga Community Member

                                                                                  I've never had Dreamweaver MX. So I'm not sure why it would be happening to me. But my problem was fixed a while back anyway.

                                                                                  • 38. Re: Extension Manager just crashes
                                                                                    AS1971 Community Member

                                                                                    I've never had Dreamweaver MX too this problem is in only in cs4 it's the same problem that was reported by toofastdad

                                                                                    "When I open Extension Manager, the window doesn't open. When I select About Extension Manager nothing happens"

                                                                                    • 39. Re: Extension Manager just crashes
                                                                                      ceBerlin Community Member

                                                                                      It's not about Dreamweaver MX... its about remains of old Flash prefs that were eliminated and not found by the Extension Manager.

                                                                                      No window without. everything normal after rescuing some old macromadia prefs with time machine

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