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1. Re: Media Encoder update fails
Buko. Apr 20, 2009 8:20 AM (in response to Stuart Haiz)try it manually
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2. Re: Media Encoder update fails
Stuart Haiz Apr 20, 2009 9:37 AM (in response to Buko.)Thanks Buko
No luck though. Setup screen offers me Quit and Next buttons. I click Next and the screen disappears - nothing happens.
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3. Re: Media Encoder update fails
Buko. Apr 20, 2009 3:25 PM (in response to Stuart Haiz)try it in a new user account.
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4. Re: Media Encoder update fails
Stuart Haiz Apr 21, 2009 2:07 AM (in response to Buko.)I created a new user account, with admin priviledges and similar result: after pressing the Next button it looks like the installation will run. I see the horizontal bar but then it disappears and nothing happens.
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5. Re: Media Encoder update fails
Buko. Apr 21, 2009 8:28 AM (in response to Stuart Haiz)I have no idea. Call Adobe. Install issues are free I don't know if this applies to updates.
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6. Re: Media Encoder update fails
Stuart Haiz Apr 21, 2009 9:40 AM (in response to Buko.)Thanks for the help Buko
I have raised a support ticket but I will follow that up with a call - I still have an unresolved case that has been open since March 9 for Dreamweaver text pasting!
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7. Re: Media Encoder update fails
Stuart Haiz May 4, 2009 10:31 AM (in response to Stuart Haiz)Since my last post, Adobe suggested I removed the entire Suite and reinstall. I did, but the problem persisted. They then suggested I use the CS3 Cleanscript and try again. I pointed out that my Suite is CS4 and asked if they meant the CS4 script but I'm still waiting on a reply...
To me it would make sense to use the CS4 script, but want to check so I dodn't have to go through reinstalling After Effects and Bridge CS3 if I don't need to. (Bridge CS4 doesn't work with the AE Browse Presets command so I have both versions on my system.)
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8. Re: Media Encoder update fails
Buko. May 5, 2009 6:16 AM (in response to Stuart Haiz)If its CS4 then you need the CS4 Clean script.
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9. Re: Media Encoder update fails
Stuart Haiz May 5, 2009 6:53 AM (in response to Buko.)Thanks Buko - that's what I thought.


