Recording errors - captures couple slides, even though recording sound continues, and when you end says recording session still open

[lvlyduck]

Hello,

I've been having a lot of trouble recording lately.  Doing auto recording for a training simulation and adding some manual recording.  Seems to be working fine while recording, here the clicking sound, but when I click end, only a few of the actions have been captured.  When I try to click record to pick up what I missed it says a Recording session is still in progress.  My only option is to exit Captivate and reopen the file.  However, when I try recording again, it's still only capturing a couple slides.  Will take a long time to get my project done at this pace. Have recently uninstalled and reinstalled C4, but didn't seem to help.  I am recording slowly and have lots of experience with Captivate 2 - thinking of switching back until the kinks are worked out.

Any suggestions on what I can do to get the recording function to work properly?

[Guest]

Hi lvlyduck,

Do you have both Cp2 and Cp4 installed on your system. If yes, then please switch to a clean machine WITHOUT Cp2 and then install Cp4 there.

-Manish

http://blogs.adobe.com/captivate

[lvlyduck]

Hi Manish,

Thank you for your response. I did remove Cp2, but not before I installed Cp4.

Maybe installing it while still having Cp2 caused the problem. I'll try removing

both and just reinstall Cp4.

Thanks for the suggestion!

Amy

[Marger50]

I am having the exact same problem. I am trying to add some additional slides to the end of an existing .cp and it acts like everything is going fine (I can hear the camera clicks) but when I am done,  it has only added one or two slides. And if I try it again, it tells me that my session is still open.

I did not have this problem originally ... so I don't think it has anything to do with having another version of Captivate on my computer. Besides, I can't uninstall my Captivate 3 ... you never know when you are going to get so fed up with Captivate 4 that you want to go back to the old version, where things worked.

Has anyone figured this out yet??

Marge