RoboHelp 7 Spell Check question

Report · Apr 29, 2009

Hi,

I am new to these forums and new to the support of RoboHelp 7. I have a client who reports the following problem with RoboHelp 7. Not having used the applicaiton, I do not no the best course of action to resolver her problem.

Spell-check pops up and it does not go away. In most cases she kept cancelling out and it eventually went away. There are error messages.

This is on a laptop running Windows XP SP2 and is up to date with all OS Security updates.

Any and all help is greatly appreciated!

Jim

Report · Apr 29, 2009

Hi Jim

Sorry, but your post probably causes us to ask more questions before we can provide a cohesive answer.

You say RoboHelp 7. But RoboHelp comes in two RoboFlavors.

RoboHelp for Word (Where Microsoft Word is the authoring environment)
RoboHelp HTML (Offers its own authoring environment)

What (if anything) is happening at the time the messages appear?

Cheers... Rick

Report · Apr 29, 2009

Thanks for your patience. I have contacted the person. She has told me,

"RoboHelp 7 HTML, it occurs randomly. At the time this occurred I was simply documenting a procedure."

Report · Apr 29, 2009

Hi again

I suppose it may be worth checking to ensure that one of the following isn't happening.

She may be inadvertently typing the key sequence used to initiate Spell Check (Normally the keystrokes that would cause this are: (F7 to check Spelling Shift+F7 to use Thesaurus))

In Adobe RoboHelp HTML version 7, we are able to customize the accelerator keys assigned to different actions. She may need to ensure a variation of accelerator key hasn't been assigned.

Perhaps this key sequence has been changed to a different combination.

To check the settings:

Right-click the toolbars and choose Customize.

The Customize dialog should open.

Click the Keyboard tab and choose the Tools category.

Click each of the Spell options and examine the Current Assignments.

You may wish to simply take the shotgun approach and click the Reset All button.

Cheers... Rick

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RoboHelp 7 Spell Check question