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Hi Bob,
I have the same issue that you helped resolve for Dennis a while back. I have been in contact with Customer Support a number of times regarding replacing my install software for Robohelp X5. I was finally directed by customer support to look in Forums for resolution and came across this string. Please advise if this is something you can assist with. I have a valid serial number and have a case # already logged.
Thanks!
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I believe that unfortunately Bobby is no longer with Adobe.
The deal is that you can only get replacement media for the current and previous versions so I don't know what Bobby had in mind. Unless someone from Adobe should see this (they don't monitor all posts) it does look like you will have to consider an upgrade, your serial number will entitle you to that.
Sorry I cannot give you better news.
See www.grainge.org for RoboHelp and Authoring tips
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Thanks for the info Peter. It is very hard to believe that a replacement would not be available. What if a customer does not want to upgrade and is content with the version they had or if they don't want to spend additional money on an upgrade?
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I don't know what else to say. That is Adobe'e policy. Replacement media is only available for the current and previous version.
See www.grainge.org for RoboHelp and Authoring tips
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